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MacBook Pro Retina Fan Issues

135294 Views 750 Replies Latest reply: Apr 1, 2014 4:04 PM by P3rf3ctvo1d RSS Branched to a new discussion.
  • TheKIV Calculating status...
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    Mar 14, 2013 7:18 AM (in response to nonchalance)

    nonchalance, I bought it in the firsts of January 2013

  • Alex in devon Calculating status...
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    Mar 14, 2013 7:39 AM (in response to jamezmbp)

    For what it is worth,  have just spoken with an Apple Enterprise engineer based in Ireland who stated that a) Apple do know about the issue (they could hardly not); b) they are working on it and c) keep an eye on Software Updates.

     

    A

  • myMartek Calculating status...
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    Mar 14, 2013 8:06 AM (in response to Alex in devon)

    I also had an appointment at the Genius Bar just a few minutes ago. I asked if its possible to get a SAMSUNG replacement SSD.

     

    He told me that the Apple Geniuses received intel from the eingineering team and that they should not replace any hardware parts any more. He also told me that they are working very hard on a solution and that I should keep an eye on software updates.

     

    It seems like apple really is going to take things serious this time.

     

    I hope that there really will be an update soon.

  • nonchalance Level 1 Level 1 (5 points)
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    Mar 14, 2013 8:07 AM (in response to TheKIV)

    You should check if the drive is a sandisk (which is what I expect is going on): "apple -> about this mac -> more info -> system report -> storage -> Media Name"

  • petvas Level 2 Level 2 (275 points)
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    Mar 14, 2013 8:15 AM (in response to nonchalance)

    It is really interesting to read this thread. I was afraid that my MBR would also be affected, but so far nothing!

     

    I am really pushing the system a lot today and the fans haven't kicked off.

    I still haven't tried the song test, but I have streamed a FullHD movie through WiFi and nothing happened, while at the same time I am making the initial Time Machine backup and have more than ten applications open in the background.

     

    Even if the test with this song proves that the fans do kick off, I wouldn't care, since my MBR behaves so far more than perfect. I hear absolutely nothing. If I compare it with my Mac Mini which very often got loud, then I can only be amazed by it.

  • TheKIV Level 1 Level 1 (0 points)
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    Mar 14, 2013 8:22 AM (in response to petvas)

    petvas,

    without words your mac is Perfect but its topic for people who cares

  • petvas Level 2 Level 2 (275 points)
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    Mar 14, 2013 8:23 AM (in response to TheKIV)

    I do care, otherwise I wouldn't be here. I will also do the test as soon as I can reboot my Mac and post the result.

  • myMartek Level 1 Level 1 (0 points)
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    Mar 14, 2013 8:30 AM (in response to petvas)

    Of cause I also bought this laptop because its one of the fastest laptops one can buy and has a real stunning display. But I also have from time to time meetings with customers and in such a situation it is really annoying to have to excuse my MacBook..

     

    For such an expensive device this is a nogo and it does not metter if everything else works as expected.

  • peppie55 Level 1 Level 1 (0 points)
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    Mar 14, 2013 9:25 AM (in response to Alex in devon)

    @Alex in devon    Did the engineer said "keep an eye on Software Updates." ?

     

    And  "He told me that the Apple Geniuses received intel from the eingineering team and that they should not replace any hardware parts any more."

     

     

    Based on these two things it's going to be a update, maybe very soon (I hope !!)

  • Alex in devon Level 1 Level 1 (0 points)
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    Mar 14, 2013 9:40 AM (in response to peppie55)

    @peppie55 - Yes he said to keep an eye out for software updates.     I certainly got the impression that it would be fixed viaa  software update.

     

    He also said when pressed that he had no idea when the update would be, as they were never told till the updates were released.

     

    Given what you have been told, that the Genies should not replace any more hardware, then I guess that a) Apple have identified the issue b) they can fix it through software update and c) they want to stop reducing Apple's profits by replacing costly SSD's when its not necessary

     

    Its a weird issue as this morning when the laptop was doing very little, the fans were firing off repeatedly.  This afternoon when the laptop has been working very hard, almost nothing ( apart from Word losing file names on Save )

     

    A

  • ksphung Calculating status...
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    Mar 14, 2013 9:44 AM (in response to myMartek)

    I brought my 15' rmbp to the Apple store in Washington Square yesterday to be replaced (for the second time).

     

    While waiting for my appointment, I tried to reproduce the problem on their machines using the Apple Lossless song. I was able to do it on 2 of their machines. I grabbed a "genius" and had him put his ear next to it and asked if he could hear it and if he feels it was normal. he said "if you put your ears to anything that close then of course it'll be loud". Then I told him that it's loud at a distance, in a normal room. He said " Well, it depends on what you think loud is.. like Hot and Cold is different for everybody"  .. .. speechless.

     

    During my appointment, another guy ran all the usual diagnostics and nothing turned up. I told him that I was able to reproduce the problem on their machines and he said if I was able to do that on their machine then it could mean that it is acting as expected. It's ridiculous to hear that this problem is part of the machine "working as expected". But he looked it up and did say that Apple IS aware of the problem but have not issued any fix yet.

     

    I swapped my 15' for a 13'. I'll report back if the same problem exist on this machine. Albeit, this machine as a Samsung SSD.

  • iNeedPow Calculating status...
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    Mar 14, 2013 9:45 AM (in response to Alex in devon)

    Question:

     

    This is my last day to return my stupid *** rMBP 15 inch 16gb ram 512SSD 2.7GHZ.

     

    Do I A) go to apple today, take back my second computer and wait for a fix and IF there is one, go buy it AGAIN... and play it safe, instead of "hoping" that it's software based and that there will be a fix soon...

     

    or B) keep it, without the ability to return, and play the hoping game and wait for a fix..?  and have the potential of needing to send computer in for hardware exchanges given the worst case schenario- that this IS in face a software issue.

     

     

    Please, advice ASAP! gotta make a move! leaning towards returning this faulty 3k computer... but still want it, just a working version.

  • nonchalance Level 1 Level 1 (5 points)
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    Mar 14, 2013 9:46 AM (in response to iNeedPow)

    I would do C) go to apple today, return the computer, get a new one, and see if the situation changes in the next few weeks.

  • iNeedPow Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 9:49 AM (in response to nonchalance)

    Not a bad idea... I guess the third time may be a charm? and at least I'd have another bad-***, non-6 year old MBP (my older computer) to mess with in the mean time.  My poor credit card is getting the run around though.. ugh.

  • Alex in devon Level 1 Level 1 (0 points)
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    Mar 14, 2013 9:54 AM (in response to iNeedPow)

    Do you not have Consumer Protection in the US (if that's where you are).

    In the UK ( and I believe EU) there is a statute called the Consumer Protection Act.

     

    If you paid foir it by credit card then Apple and Credit Card Co are jointly liable.   Write them both a letter/email stating that the computer is not of merchanisable quality (irrational fan noise), then sit back and give Apple a month to come up with a fix. If they dont, under law, Apple have to refund purchase price, if they dont the credit card company will and do a chargeback to Apple.

     

    I couldn't be doing with this swapping of machines - takes me too long to set up/transfer data and programs

     

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