Skip navigation

MacBook Pro Retina Fan Issues

134955 Views 750 Replies Latest reply: Apr 1, 2014 4:04 PM by P3rf3ctvo1d RSS Branched to a new discussion.
  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 14, 2013 9:56 AM (in response to Alex in devon)

    In the US, if Apple replies that the issue is "expected behavior", then they will win every chargeback.  Unfortunately, since the product is not damaged in the traditional sense, the rules are stacked against US customers

  • SheikhandBake Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 14, 2013 9:58 AM (in response to Alex in devon)

    I am pretty sure that in the USA, we do not have a law like that.

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 14, 2013 9:59 AM (in response to SheikhandBake)

    there are lemon laws for new cars, but I don't think there's something in place for new computers

  • Alex in devon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 10:12 AM (in response to nonchalance)

    Right in UK it applies to all consumer goods, and the onus is on supplier to prove that its not faulty.   I hardly think that Apple could say that fans winding up to max for no good reason is 'normal behaviour', but I take your point.

     

    The good thing about involving the credit card company is that they have a much bigger clout.  I used the same process when I bought my IP5 and found no lightning connector (you may recall that for a short period the web site said that one was included). 

     

    They spoke to Apple, and to be fair, I didn't actually get a lightnig adaptor as they had none at the time, but received a £40 credit to my card as a 'goodwill gesture for the bad Apple experience I had suffered'   More than covered the cost of an adaptor when they became available.  But I wander  

     

    I am sure that apple will push a software update just as soon as they can - they dont want the bad press.  It is b****y annoying I agree, but I wouldn't go to the point of taking the computer back.

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 14, 2013 10:15 AM (in response to Alex in devon)

    "they dont want the bad press."

     

    The problem is that it takes bad press to get apple to even acknowledge there's an issue.

     

    "It is b****y annoying I agree, but I wouldn't go to the point of taking the computer back."

     

    The only way to make it clear that the issue matters is to return it.  If you and everyone else just sucked it up, there'd be no progress

  • ksphung Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 10:16 AM (in response to Alex in devon)

    Another thing that the apple genius told me which me feel very insignificant was after I mentioned this forum and hundreds of posts and people experiencing the same problem, he said that though a few hundreds people are experiencing the issue, it is still a very small amount compared to entire population of mac owners who are not. So yes, apple is aware but it is not such a huge problem that they have to rush to a fix.

  • Alex in devon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 10:35 AM (in response to nonchalance)

    @nonchalance    I didn't say that I simnple 'suck it up'  Apple are on notice from me as to the problem as are the CC company.  I will give them a reasonable time to fix the problem, else I assure you, all **** will break loose.

     

    If its not fixed, the cc company have to refund the cost, if they try to stall, which they wont, then a claim through the small claims court will focus their minds, but with the added factor that I can demonstrate that I have tried reasonableness.

     

    In this instance there is clearly no point in exchanging the computer as it isprobably safe to assume all of the same specification are, in this instance, likely to show the same symptons.   I'd rather have a computer that I can use ( even if the fan sounds off unexpectedly) and if at the end of the day, Apple have to exchange it, I get a new computer further down the line.

     

    We all slag Apple off from time to time, but at the end of the day, I have a lot of Apple kit in my family and businesses and have always had great service from them (screens and batteries replaced out of warranty) and I have to call it as I see it.

     

    @ksphung   I have no idea how many of the affected computers have been sold, I am sure that in % terms, the number of owners complaining is probablty very small - many will simply believe it normal

     

    However Apple clearly know about the issue and are working to fix it.  I guess its not a simple issue so my stance is that I will wait a bit.   However before I get flamed, I am quite happy to accept that others feel its best to frantically keep exchanging computers in the hope that they will get one where the issue doesn't occur !

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 14, 2013 11:04 AM (in response to Alex in devon)

    "I have a lot of Apple kit in my family and businesses and have always had great service from them (screens and batteries replaced out of warranty) and I have to call it as I see it."

     

    Don't get me wrong -- I have purchased about 120 macs (imac, macbook pro, mac mini, xserve, mac pro) over the years for my business.  I've had excellent experiences with AppleCare and Apple support until recently (last few years).

     

     

    " I will give them a reasonable time to fix the problem, else I assure you, all **** will break loose."

     

    So in the US, if you purchased less than two weeks ago, you have an option to return it.  Otherwise you are pretty much SOL until apple fixes the problem.  Hence returning the rMBP is the only real option you have (******** and moaning doesn't really do much if apple denies the problem exists). 

     

     

    "In this instance there is clearly no point in exchanging the computer as it isprobably safe to assume all of the same specification are, in this instance, likely to show the same symptons."

     

    What it does do is give you a temporary measure while biding time in anticipation of an Apple solution (and the time machine is really helpful in transferring from laptop to laptop).  This is a good solution if you are in desperate need of a new computer.

     

     

    "if at the end of the day, Apple have to exchange it, I get a new computer further down the line."

     

    That may be many years down the line, though.  And that doesn't change the circumstance now. 

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 14, 2013 11:06 AM (in response to ksphung)

    "working as expected" -- That's why you have to return it.  Because Apple can continue to claim it's working as expected and you are basically stuck with the laptop.

  • kevinreynoldsdetroit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 11:12 AM (in response to nonchalance)

    Okay... swapped out a new rMBP 2.4 256 Sansdisk for the same at Microcenter here in Detroit.  SUPER PAINLESS.  They didn't blink an eye and the guy doing the return says it never happens with Apple stuff but he has heard of the fan issue.  Took a total of 15 minutes.  Love Microcenter.

     

    Anyways.  Did a PRAM and SMC straight away.  Seems to be running fine so far (knock on wood).  Same SSD as old one. 

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 14, 2013 11:13 AM (in response to kevinreynoldsdetroit)

    @kevinreynoldsdetroit Did you try with the song in iTunes?

  • njnmilne Calculating status...
    Currently Being Moderated
    Mar 14, 2013 11:14 AM (in response to kevinreynoldsdetroit)

    And all this after Johnny Ives "amazingly" designed the fans in an "incredible" new way...

    Can we not get apple on false advertising here?

     

    They claim the fans have been designed to make them super-quiet. This is clearly not the case.

    Any legal people on here?

  • kevinreynoldsdetroit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 11:15 AM (in response to nonchalance)

    I'm scared to...

     

    No I should.

  • TheKIV Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 11:15 AM (in response to jamezmbp)

    Just received:

    Screen Shot 2013-03-14 at 8.14.44 PM.png

  • iNeedPow Calculating status...
    Currently Being Moderated
    Mar 14, 2013 11:18 AM (in response to TheKIV)

    wowwwww I was JUST about to head to apple to make my return... shall I give this update a shot first?

     

    Think it's as simple as this?

1 ... 40 41 42 43 44 ... 51 Previous Next

Actions

More Like This

  • Retrieving data ...

Related Articles

Bookmarked By (27)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.