HT202070: About Multitasking on your iPhone, iPad, and iPod touch

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carole1965
Level 1 (0 points)

Q: I am unable to close my computer...the message on the ipad says not enough icloud  storage and go to settings.  Unable to go to settings and it is frozen and unable to close down.

I am unable to close my computer...the message on the ipad says not enough icloud  storage and go to settings.   Unable to go to settings and it is frozen and unable to close down. How do I fix this for the button won't turn it off?

iPad 2

Posted on Mar 14, 2013 3:14 PM

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carole1965

Q: I am unable to close my computer...the message on the ipad says not enough icloud  storage and go to settings.  Unable t ... more

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  • by Demo,

    Demo Demo Mar 14, 2013 3:40 PM in response to carole1965
    Level 10 (95,867 points)
    iPad
    Mar 14, 2013 3:40 PM in response to carole1965

    Try rebooting again. Are you waiting until the Apple logo appears on the screen before you let to of the buttons? When you reboot, does that get you out of the frozen screen?

     

    And what does your computer have to do with this, or did you mean your iPad and not your computer?

  • by carole1965,

    carole1965 carole1965 Mar 14, 2013 3:45 PM in response to Demo
    Level 1 (0 points)
    Mar 14, 2013 3:45 PM in response to Demo

    I tried to increase my storage and went on line with my computer and bought storage...but still get this message.  The Ipad is still frozen and will not turn off.  Pressed button to turn off and held it down.  Not working.  C

  • by Demo,

    Demo Demo Mar 14, 2013 3:50 PM in response to carole1965
    Level 10 (95,867 points)
    iPad
    Mar 14, 2013 3:50 PM in response to carole1965

    Don't try to turn the iPad off until you reboot.

     

    On your iPad, Did you try holding down on the sleep and home buttons at the same time until the Apple logo appears? If you didn't try it, go ahead and do it. Wait until the Apple logo appears on the iPad screen before you let go of the buttons.