Currently Being ModeratedMar 1, 2012 12:48 PM (in response to MacsKillPCs)
I set up PayPal a year ago when I got my iPad and purchases have worked like a charm. This Christmas I received an iTunes gift card. After entering the gift card into my account and purchasing, not only did my gift card balance show the deduction, but I had a confirmation from PayPal of the purchase. It seemed as if I paid twice for the app. (from my gift card and through paypal). I logged into iTunes, and changed my billing option away from PayPal to 'none' while using the balance on my gift card. Now with only a few cents left, I attempted to reestablish PayPal with iTunes Store and got a screen confirmation that the agreement was complete. I assumed I was good to go again. Yesterday while trying to purchase from my iPad, I got an error message that I had insufficient funds in my iTunes balance (assuming they mean the few cents left on my gift card). I don't understand why it did not get paid for by PayPal. Also, the only way you can actually find the 'PayPal' option is by logging into iTunes on my desktop computer, then going to the store, and editing payment options. The PayPal option is not there by logging directly into iTunes Account through a web browser. Only Credit Card options show. Any ideas on how to get PayPal going again with iTune?
Currently Being ModeratedMay 9, 2012 12:20 AM (in response to FSchaeffer)
I tried to install Smart Budget on my Ipad and I received a notice about PayPal and can no longer make purchases with iTunes using PayPal as a payment method. It says "there's a problem with a previous purchase. Please update your payment method." Everything is updated as far as cc information and still unable to do anything, to include updating the apps I already have. My latest purchase was less than a week ago when I purchased the The Shack. I don't remember using PayPal for this purchase. Could have sworn I used my cc......it's now 2012 and this issue still occurs. Is there a solution to this madness?
Currently Being ModeratedMay 11, 2012 7:36 PM (in response to Sanscott816)
If you have another mac..iMac/PowerMac, etc...you have to also check what is on file with the app store on the computers. The mac app and iPad app stores are different but connected and all three need to be synced. check the cc info on the mac it may be outdated. That was my problem.
Currently Being ModeratedAug 11, 2012 7:56 AM (in response to OrangeMarlin)
This worked for me....Strange, looking back, I did exactly what my IPAD told me to do...but the error on the screen was not clear.
1. login to Itunes from your computer
2. Verify that your device is connected. If not, resolve that issue.
3. Go to Store from the menu bar, and select Search
4. Search for the same application you were trying to install on your Ipad.
5. From here, I don't recall the exact steps, but it was easy, just follow the prompts. In my case, this happened when I changed my password in Paypal. I had to "reaffirm" it was me, authorizing the payment. Thank you Apple, for taking care of me, again.
Thank you OrangeMarlin, for forcing me to "read my screen". I am bugged however, by apple not answering these forums/creating error messages that are clearer and more "user friendly"
Currently Being ModeratedFeb 23, 2013 7:56 AM (in response to MacsKillPCs)
Update... Two years later. I'm on iOS 6 on my iPad mini. Not once in the last year or so have I had an issue with PayPal and app purchases. My Paypal account is directly linked to my bank account. There's no credit card... This morning I got "your PayPal translation was declined" and I can't even check my account because "PayPal is not supported on this device"
**throws in the towel**
Currently Being ModeratedMar 14, 2013 9:26 PM (in response to mastinche)
I had this same problem also. The problem has to do with your credit card number associated with you iCloud account. To solve this problem, you need to update your credit card/payment information by doing the following on your iPad / iPhone / iTouch:
Settings > iCloud > click on your account > Payment Information
Update this section with your correct credit card information and Save.
Currently Being ModeratedJun 14, 2013 2:49 PM (in response to MacsKillPCs)
Serious issue still not fixed. This makes the iPad an unreliable device when traveling. I'm stuck til I get back to my country and computer to fix this. Absolutely unacceptable. I can't even change payment type on my iPad to fix the issue. Gross negligence on apple's part. I will be looking at other options for future travel.
Currently Being ModeratedJun 14, 2013 4:04 PM (in response to Vernxis)
Remind us all what the issue is, and how it makes the iPad an unreliiable device. Note that threats re "other options for future travel" carry no weight, as we are only users such as yourself, and don't give a whatnot's thingy what options you choose for future travel..
Currently Being ModeratedAug 4, 2013 7:55 PM (in response to MacsKillPCs)
After I purchased SimCity Deluxe, it downloaded fine, but when I try to download another free app, I get "PayPal is not supported on this device".
I tried to update my cc information on my iPod and after I click done it says "Your payment method was
So I can't use my cc or PayPal with my account.
Currently Being ModeratedAug 6, 2013 5:50 PM (in response to MacsKillPCs)
Don't know what is going on with Apple, but I had essentially the same problem. I usually use Android - but have a few iPods floating around and have about $50 in store credit. My daughter uses one of the iPods and came to me saying that she was buying a "free" app and an error came up asking for PayPal info. Sounded like fraud to me and I told her delete that app if it did download, never download the app from that developer and watch out for messages asking for account info.
So I went to download the Sony Play Memories app for my new NEX 6 and I got the same error. ***?!!! The app is free and I have ca. $50 in store credit, why would Apple care about my PayPal account- I didn't even know Apple had access to my PayPal. What's up Apple?!!! Can't download free apps because of my PayPal account?!!!!
So after perusing this board I tried and eventually gained access to my iTunes store settings and changed my credit card settings to "none" and all was good.
Apple, why not just 1) let anybody download free apps even if you don't have their updated credit card info and 2) if you are going to block us from our account for something, couldn't you give an error message that makes some sense?!!!
I'm up in a cabin in the mountains with limited internet access and this has been a pain in the (expletive deleted!)