6 Replies Latest reply: Mar 15, 2013 9:39 AM by fromsouth
Cazshie Level 1 Level 1 (0 points)

When I delete emails on my iPhone it deletes them from server. I recently upgraded from 3GS (5.0.1) to 4S (6.1.2) and used iTunes restore to set-up the 4S exactly the same as the 3GS.

 

My set-up for email (previously) was that I use Outlook Express on my PC to download emails from my server (POP) and view, store and delete as required. When I log on with Outlook Express it removes the emails from the server.

 

I use my iPhone to view new emails arriving (IMAP?) and the set-up is that I can delete from iPhone but it stays on the server for me to process and reply as required when I am next at my PC.

 

The problem I am having is that since I upgraded to 4S, and restored my settings, when I delete mails on iPhone it also deletes on server .. so I lose it and can't respond to it when I am next on the PC.

 

I have checked the iphone mail settings in both 3GS and 4S and they are identical so I can't understand why the 4S deletes from server but the 3GS doesn't??


iPhone 4S, iOS 6.1.2
  • 1. Re: iPhone 4S deleting from server?
    Allan Sampson Level 10 Level 10 (123,340 points)

    With an IMAP account, all server stored mailboxes are kept synchronized with the server with the email client used to access the account. If you are accessing the account as an IMAP account with the iPhone's Mail app, deleting a message from the iPhone's Mail app removes the message from the server.

     

    If this email account can be accessed as a POP or IMAP account, you need to access the account as a POP account with the iPhone's Mail app to match accessing the account as a POP account with Outlook Express.

  • 2. Re: iPhone 4S deleting from server?
    Cazshie Level 1 Level 1 (0 points)

    Thanks for reply Allan. I think I understand how the IMAP/POP thing works, and the setup I have on the 3GS is exactly what I want.

     

    My email is set up so that it doesn't delete from server anything that is viewed/deleted by IMAP, but will remove from server anything that is accessed by POP. If I use 4S to view with POP (as I think you are suggesting) then I'm guessing it will remove from the server and not be available for me to download to PC the next time I use Outlook Express?

     

    I just can't understand why it works exactly how I want it to on my 3GS but not on my 4S (despite settings appearing to be exactly the same)?

     

    Why does the 4S delete from server when I delete from phone, even though it is set up to leave on server?

  • 3. Re: iPhone 4S deleting from server?
    Cazshie Level 1 Level 1 (0 points)

    "I think I understand how the IMAP/POP thing works"

     

    Sorry, reading that back it sounds a bit obnoxious.

     

    Not how I meant it at all .. I meant "I think, but I'm not sure".

  • 4. Re: iPhone 4S deleting from server?
    Allan Sampson Level 10 Level 10 (123,340 points)

    You're welcome.

     

    My email is set up so that it doesn't delete from server anything that is viewed/deleted by IMAP, but will remove from server anything that is accessed by POP.

     

    There is no such option with the account settings for an IMAP account. All server stored mailboxes with an IMAP account are kept synchronized with the server with the email client used to access the account as an IMAP account. If you are accessing the account as an IMAP account with the iPhone's Mail app, deleting a message from the iPhone's Mail app removes the message from the server and there is no setting to prevent this with the iPhone's Mail app or with the email client used on a computer.

     

    Accessing an email account as a POP account with one email client and as an IMAP account with another email client is asking for trouble.

     

    If I use 4S to view with POP (as I think you are suggesting) then I'm guessing it will remove from the server and not be available for me to download to PC the next time I use Outlook Express?

     

    Incorrect. As with any other email client used to access a POP account, the iPhone's Mail app includes a setting for the account for removing message from the server after being downloaded - the same as is available with Outlook Express on your computer. One difference is the iPhone's Mail app does not include an option to remove messages from the server immediately after being downloaded with a POP account. The setting is Never by default for removing messages from the server when creating a POP account with the iPhone's Mail app.

     

    There is no such option for removing messages from the server or keeping messages on the server with an IMAP account.  All server stored mailboxes with an IMAP account are kept synchronized with the server with each email client used to access the account.

  • 5. Re: iPhone 4S deleting from server?
    Cazshie Level 1 Level 1 (0 points)

    Thanks Allan, this is proving to be an interesting learning curve for me. Thanks for your time and responses.

     

    From what you are saying, it looks like the way to resolve this is to delete the account on iphone and start again .. setting it up as a POP account, but with a setting change on iphone "never delete from server" for iphone deleted emails?

     

    That would remove it from the iphone but keep it on the server for when I accessed via PC?

     

    What option would I use at first setup stage (Exchange, Gmail, Other, etc.)?

     

     

    I'm still a little confused though as to WHY the 3GS doesn't delete from server (when deleted on phone) but the 4S does?

  • 6. Re: iPhone 4S deleting from server?
    fromsouth Level 4 Level 4 (3,245 points)

    Cazshie

     

     

    From what you are saying, it looks like the way to resolve this is to delete the account on iphone and start again .. setting it up as a POP account, but with a setting change on iphone "never delete from server" for iphone deleted emails?

     

    Allan:

     

    "Accessing an email account as a POP account with one email client and as an IMAP account with another email client is asking for trouble."

     

     

    Pop is old type accounts and your 3GS was probably set up when your e-mail provider still supported that technology. It is also outdated precisely for the reason you consider to be a plus. It does not allow you to sync your mail seamlessly. You DO NOT want to do what you asking, but I have seen "people" who wanted that and if push comes to ... you are right, you can do just that. By the way yahoo and comcast/roadrunner/timewarner still use that technology and if you use one of those you ll get what you want.