5 Replies Latest reply: Mar 15, 2013 6:14 AM by fromsouth
Cyril.C Level 1 Level 1 (0 points)

Hello,

 

French user in enterprise ... we have a 60 iPhones and we want to install Itunes on PC of the User.

 

PC are under Windows 7 Prof. and in a domain.

 

Installation on the User domain account = OK but launch Itunes =  50% OK and Other KO (Itunes never start)

if KO : under session domain admin = itunes start OK ; under session Local admin = itunes start Ok

We declare the domain User as Admin local and iTunes Dont't Start (again)

 

When I tell don't start, no msg of erreur, no process in the process list in the monitor.

 

We try to install the Setup (x64) as administrator (right clic) => launch setup = install OK

Same bug when we want to start itunes since the user domain account.

 

We can't change the user account.

 

We 're thinking there is authorization problem but we can't find where.

 

All we found on forum and else aren't solve the bug.

 

A fix ? A link ? to help use ... we have 10 PC whith the start bug and we are near the suicid


Windows 7, iTunes 11.0.2.26
  • 1. Re: Itunes don't start (First installation)
    fromsouth Level 4 Level 4 (3,245 points)

    did you try to right click itunes icon on desktop go to properties and comparability and check the checkbox "run as administrator"?

    I understand why local admin does not work, you are using roaming profiles, so itunes depend on server permissions. My guess would be some of clients permissions different from others on the domain.

  • 2. Re: Itunes don't start (First installation)
    Cyril.C Level 1 Level 1 (0 points)

    We've try this but change nothing. The process never appear in the Process list. We have only ItunesHelper but no itunes.exe ?

    Under the domain user acount, Run as administrator change nothing.

     

    Itunes start only when the session is domain administrator or local administrator ... It is working on local administror session. Roaming profile not seem in cause.

    We'll check permissions (and diffrence) for the users.

    We will informe you.

  • 3. Re: Itunes don't start (First installation)
    fromsouth Level 4 Level 4 (3,245 points)

    Itunes helper is part of itunes exe processes. So it does try to start. Check if the users from computers that start and do not are in the same domain group or different. That would be the easiest way to check permissions.

  • 4. Re: Itunes don't start (First installation)
    Cyril.C Level 1 Level 1 (0 points)

    Resolve

     

     

    We found bad directory redirection for "documents" on domain GPO (redirection on a old server).

     

     

    We :

    * change the bad value in the GPO.

    * restart the PC and login with the domain user account. GPO apply correctly.

    * launch iTunes and ... miracle ... Itunes Start correctly.

     

     

    No thanks to Apple, because:

    * no error message,

    * no information for bad directory to create iTunes directory in "my music",

    * no question to write/declare a new location cause of error create iTunes directory for the media bank

    * just close Itunes on the error without information and 6 hours loose in search for the cause.

     

     

    Thanks to fromsouth to the search way.

     

    See you soon

  • 5. Re: Itunes don't start (First installation)
    fromsouth Level 4 Level 4 (3,245 points)

     

     

    We found bad directory redirection for "documents" on domain GPO (redirection on a old server).

     

     

    And you expected Apple to tell you that? Seriously?

     

     

    "Thanks to fromsouth to the search way."

     

    You are welcome, but your expectations need to be adjusted a bit.