1 8 9 10 11 12 Previous Next 175 Replies Latest reply: Jul 1, 2014 7:12 AM by Nvlachos Go to original post Branched to a new discussion.
  • 135. Re: Unexpected high data usage on the iPhone
    invenio Level 1 Level 1 (5 points)

    Thanks for the tip, smitte_kitten. Of course Apple and their app-ecosystem would be interested in ad tracking. It makes sense from a commercial point of view, but like many others I don't like to be tracked, anonymously or worse even identified. I would still think it's a user's responsibility to go through the settings and ensure the phone is set as desired, even if Apple makes it "hard" to find that setting. And I don't think that "Limit Ad Tracking = On" is confusing. It just means enable the limitation. But it's also not clear what is limited, i.e. what sort of data is still tracked, since it doesn't say "Block Ad Tracking".

  • 136. Re: Unexpected high data usage on the iPhone
    invenio Level 1 Level 1 (5 points)

    I haven't heard of this before. One thing I noticed when I took my iPhone to an Apple Store Genius is that they close all the open apps running in the background (you know via home button double-tap, then tap-and-hold one of the icons in the multitask bar and then closing them - you can actually close several at a time if you spread your fingers to match the icon spacing). Not sure if that is a general trouble-shooting activity, or if that was really to solve part of my problem, but I do that more often now.

  • 137. Re: Unexpected high data usage on the iPhone
    invenio Level 1 Level 1 (5 points)

    Thanks, CRDF. One Apple Genius recommended to just go to Settings : General : Cellular and switch Cellular Data off. This is the obvious data saving "feature", but annoying and not really problem solving. I use the apps "My Data Manager" and a nifty little tool called "Consume" that you can use to track all sorts of accounts.

     

    My provider doesn't send me high usage SMS alerts. So I've to keep track of the usage myself. I've gotten usage a bit better under control with the two utilities mentioned above and Onavo. I don't update apps anymore over 3G also to keep usage under my limit.

  • 138. Re: Unexpected high data usage on the iPhone
    invenio Level 1 Level 1 (5 points)

    Hi fotomaker and others, it must be very frustrating to deal with all these people and from reading all the posts of all you guys over in the US there must be particular issues on Verizon's network. I have (knock wood) never had this nightly data increase issue here, but I still don't know what much of my data usage is for. It appears to me there is a fair bit of overhead data used and sent. It's a shame that Apple doesn't let us know.

     

    If it helps below are my iPhone 4S' settings. What are yours and what experiences did you make with changing settings and the effect on saving data?

     

    • Bluetooth = Off (well, I don't use it, but it also saves battery life when not in use)
    • Notifications: I only keep a minimum of apps in there. Everything that's not in Notification Center has no badges, sounds or banners assigned. In other words, I keep the data traffic minimal.
      • Phone
      • Messages
      • Reminders
      • Calendar
      • My Data Manager
      • etc.
    • General
      • About
        • Advertising
          • Limit Ad Tracking = On
        • Diagnostics & Usage
          • Don't Send
      • Siri
        • Siri = On (I had it Off for a while, but it didn't make much difference. I don't use it very often anyways)
      • Cellular
        • Cellular Data = On (but sometimes off, especially when I notice too much data being used on my plan and I run risk exceeding my limit)
        • Enable 3G = On (who wants to go back to GPRS?)
        • Data Roaming = Off (cheaper to buy a local, overseas SIM)
      • VPN
        • VPN = Off (most of the time)
    • Privacy
      • Location Services
        • Location Services = On (but I only allow a handful of app to use it)
        • System Services (at the very end of the screen)
          • Cell Network Search = Off
          • Compass Calibration = Off
          • Diagnostics & Usage = Off
          • Genius for Apps = Off
          • Location-Based iAds = Off
          • Setting Time Zone = On (if you don't travel across time zones, keep it Off)
          • Traffic = On or Off (depending on need)
          • Status Bar Icon = On
      • Contacts - a few, but think of which apps (or providers of these apps) you want to upload your contacts to
      • Calendars etc. - as above
      • Twitter - a handful only
      • Facebook - don't use it anyway
    • iCloud
      • most of the apps, but not Photo Stream
      • Documents & Data
        • Use Cellular Data = Off
      • Storage & Backup
        • iCloud Backup = On (since it uses wi-fi)
    • Mail, Contacts, Calendars
      • Accounts - Fetch New Data (Off)
        • Push = Off (that can be a bit of a data hog, but if you really need it, leave it on or reduce the fetch times, or limit fetching to a minimum of accounts)
      • Mail - Load Remote Images - Off
      • Calendars - Sync = Events 1 Month Back
      • Calendars - Default Alert Times = None
      • Calendars - Shared Calendar Alerts = On (but could be Off if don't use that)
    • Messages
      • iMessage = On
      • Send Read Receipt = On
      • Send as SMS = On
    • FaceTime
      • FaceTime = On (if you don't use it, switch it to Off)
      • Use Cellular Data = On (if you don't use it, switch it to Off)
    • Safari
      • Reading List - Use Cellular Data = Off
    • iTunes & App Stores
      • Use Cellular Data = Off
    • Photos & Camera
      • My Photo Stream = Off
      • Shared Photo Streams = Off
    • iBooks
      • Sync Bookmarks = Off
      • Sync Collections = Off
      • Show All Purchases = Off
      • Online Content = Off
    • Newsstand
      • Automatic Content Download = Off (more for reasons of saving battery life)
    • Podcasts
      • Use Cellular Data = Off
    • iTunes U
      • Sync Courses and Notes = Off (not sure if that goes over wi-fi or cell, but I don't use it anyway)
    • 'Apps' - you'd need to trawl through that list of apps settings to see if there is anything that would eat up your cellular data usage
  • 139. Re: Unexpected high data usage on the iPhone
    invenio Level 1 Level 1 (5 points)

    Hi Melissa,

     

    Have you found the culprit?

  • 140. Re: Unexpected high data usage on the iPhone
    invenio Level 1 Level 1 (5 points)

    Hi SirSimonofCheam,

    I asked my provider if they could give me an idea where data was consumed, but they gave me the answer that they were not allowed to look into my data and basically said that I was using it. No arguing necessary, and while it sounds good to know that there might be policies in place at my provider preventing support staff to see what I was doing on my iPhone, it didn't help me.

     

    The backup and factory reset didn't help me back then under iOS 5, maybe time for a try again under iOS 6...

  • 141. Re: Unexpected high data usage on the iPhone
    GroteGnoe Level 1 Level 1 (5 points)

    Got my iphone 5 on Saturday, was only able to get a nanosim Monday evening. Tuesday afternoon at work my data usage said 255MB which is absurd considering I hardly used it. Monitoring it today and it's at 3,9MB. No idea what's up either. I'll just have to monitor it a bit and see what happens.

  • 142. Re: Unexpected high data usage on the iPhone
    Jfunsun Level 1 Level 1 (0 points)

    Update:

    So, after a month of unrestricted data usage, I used 400mb in one month on my tmobile plan using a iphone 4s.  I noticed that in the beginning of the month, I was using a lot of data, especially at night.  However, as the month went on, the data at night slowed.

     

    The second month, I began leaving my wifi on all night, and noticed that my usage went down.  However, I dont believe it was as a result of keeping the wifi router on all night.  It seems that the problem or bug has been fixed, potentially from the ios6 upgrades released by apple.  Currently, two weeks into my 200mb plan, I have only used 46mb.  This appears to be back to normal because I have wifi at home, work, gym, etc!

     

    Therefore, I dont have any possible solutions that may help solve the problem for others, however, it does seem the problem has ceased for me.  Wish all the best.

  • 143. Re: Unexpected high data usage on the iPhone
    GroteGnoe Level 1 Level 1 (5 points)

    Actually, you might be answering the issue yourself. If apple was doing it's updates automatically, possibly while you were not on any wifi, this may amount on a huge bit of MB. Updating to 6.1.2. takes hundreds of MB from what I understand.

  • 144. Re: Unexpected high data usage on the iPhone
    julespom Level 1 Level 1 (0 points)

    I cant understand what happened, same phone but changed from a T mobile contract to Orange, essentially the same company!

     

    I was averaging 390mb date now Im using suddently 4 times that... I am using so much now after only finding out and 10 days left to run this much that I cant use the data features when not on wifi.

    My cellular data is off, and my work suffering.

    I am scared and just cant understand what is going on, I really don't use the phone much.

     

    I hope I can soon feel secure about it!

  • 145. Re: Unexpected high data usage on the iPhone
    wisewoman42 Level 1 Level 1 (0 points)

    Hello there,.

     

    So a little update... I decided that whilst turning off everything in privacy - locatons services - system settings seemed to slow down the usage data counter  (in general - usage- cellular data)  it still didn't stop it completely. So in the end I did a 'reset all settings' from  general - reset.

     

    This didnt lose any of my games or data but just reset apps and things back to default. After than - it appears that I have no mysterious data eating! yay!

     

    I have still kept diagnostiocs and usage / genius for apps and location based i-ads all off in systtem settings.

     

    Other info = *before my reset* I installed the Onavo Count data usage app (free from the Appstore) and it reported that 'Ads' were eating my data! It was by far the highest thing on the list! So I also turned *ON* general - about - advertising - limit advertising . For whatever reason there seem to be two ad related settings on an iPhone? This one and the location based i-ads in system settings? I have no idea  exactly what they do.

     

    The Onavo website said that 'ad's' realted to banners - which i assume mean the advertising banners you get in a lot of free apps?

     

    Anyway all that done and my data usage does not tick up in front of my very eyes wen I am doing nothing!

     

    I'm not completely convinved yet that the issue is totally solved. My monthly data allowance starts again today so i will be watching my usgae like a hawk over the next few days to check that the cellular data that my iPhone reports, correlates with what my mobile servcie provider is saying I am using......

     

    Melissa

  • 146. Re: Unexpected high data usage on the iPhone
    GroteGnoe Level 1 Level 1 (5 points)

    I logged in to itunes on pc with my iphone 3 hours ago and it detected an update to 6.1.2. stating it solves issues with the exchange services, ending in depleted batteries and high data usage. Takes about 2 hours to install, did it, let's see now what it gives. I'd suggest trying it out.

  • 147. Re: Unexpected high data usage on the iPhone
    fotomaker Level 1 Level 1 (0 points)

    Here is the solution I came up with for now - I turned off my Cellular Data and I hardly used any data while in my WiFi area last month. When I need to turn it on - I will and then hopefully remember to turn it off. BUT - the data usage was NOTHING like the past year!!

     

    My usage since Mach 4 is:  5.12 MB  

     

    Should this be the solution - probably not - but I feel like I WASTED so much time dealing with both companies that I need to take a break before delving back into it. Not sure if I needed to use my phone outside of a WiFi area as to how much it would gobble up but I guess I will see how that goes when it happens. I am sure you will be hearing back from me then!  I just had  Verizon FiOS installed in my home. . . I'll do my testing as I get close to the end of my billing cycle - that way I will be able to monitor it and not go over in case it is still a major issue. 

     

    My son's doesn''t have any problems with his iPhone 5

     

    I just read that julespom has their celleluar data turned off - it seems like there is not one concrete soultion to everyone's problems.

  • 148. Re: Unexpected high data usage on the iPhone
    marilyndw Level 1 Level 1 (0 points)

    I am suddenly having this problem, too. I can see massive data amount sent from my phone at odd times. But I can't find this update to 6.1.2. 6.1.2 was a fairly recent update, and the problem seems to have started after that.

     

    Meanwhile I've removed all my apps. This is crazy.

     

    What was the update number that you found?

  • 149. Re: Unexpected high data usage on the iPhone
    Selene128 Level 1 Level 1 (0 points)

    Ok guys.... this is scary! I could never believe that such a thing would make me loose my sleep but it has!! During the last 4 days my iphone ate 4GB!!!! It eats them without me doing nothing!!! No new apps! I downloaded the data manager just to log in every few minutes to see my MB going away 20-20!!!

     

    I would never guess that being forced to switch off my celural data would make me feel so sad!!

     

    I didnt upgrade to the latest io6 for weeks now but it shouldnt be that cause this thing happened the last 4 days! But last nght I did everything, stayed up until 3.00 and updated to the latest io6. Woke up in terror at 6.00 in the morning to find out the little thing is still eating my data! I have freaked out!!

     

    snif snif has anyone heard of any solutions? I called ATT and they will check it out after this bill finishes etc etc end of April!!!

     

    DO I have to call apple now? I read that some people deleted all their apps!! I'll do that too so saaad

     

    Any new ideas??