Skip navigation

Pages and Numbers Not Syncing in iCloud

152056 Views 223 Replies Latest reply: Apr 7, 2014 2:37 AM by dso371 RSS
  • saghi Calculating status...
    Currently Being Moderated
    Jan 21, 2013 2:09 PM (in response to Rob Weinberg)

    It's back to not syncing...

    I had talked with an Apple customer service person, he told me to sign out of iCloud (from my Mac) and sign back in.  I did that and my Mac was able to sync with iCloud again (specifically Numbers documents).  Well, that only lasted a day or so, it's not syncing again.  I tried signing out and back in again, this time it did not fix it.

     

    My iPad seems to sync Numbers documents with iCloud just fine (I was able to confirm by visiting icloud.com and seeing the modify date & time of the Numbers doc), so the problem seems to be only with my Mac.  (Mac Pro, 10.8.2.)

     

    When I open Numbers, load a document from iCloud (but it's really just in cache locally), then make a change and try to save, this is everything that comes up in console:

     

     

    1.21.13 2:57:21.837 PM librariand[391]: item update observer error: Connection invalid

    1.21.13 2:57:36.417 PM librariand[391]: item update observer error: Connection invalid

    1.21.13 2:58:46.191 PM Numbers[16241]: Object (0x566f0b0 of class __NSDictionaryI) named "NSMutableDictionary-0" was already registered with another name "NSMutableDictionary-2".

    1.21.13 2:58:46.191 PM Numbers[16241]: Object (0x566f0b0 of class __NSDictionaryI) named "NSMutableDictionary-0" was already registered with another name "NSMutableDictionary-3".

    1.21.13 2:58:46.194 PM Numbers[16241]: Object (0x566f0b0 of class __NSDictionaryI) named "NSMutableDictionary-0" was already registered with another name "NSMutableDictionary-4".

    1.21.13 2:58:46.205 PM Numbers[16241]: Object (0x566f0b0 of class __NSDictionaryI) named "NSMutableDictionary-0" was already registered with another name "NSDictionary-0".

    1.21.13 2:58:46.236 PM Numbers[16241]: NameKeyHashSet and ObjectHashMap out of sync: object map entry for __NSDictionaryI 0x566f0b0 references name "NSMutableDictionary-0" instead of "NSMutableDictionary-2"

    1.21.13 2:58:46.236 PM Numbers[16241]: NameKeyHashSet and ObjectHashMap out of sync: object map entry for __NSDictionaryI 0x566f0b0 references name "NSMutableDictionary-0" instead of "NSDictionary-0"

    1.21.13 2:58:46.236 PM Numbers[16241]: NameKeyHashSet and ObjectHashMap out of sync: object map entry for __NSDictionaryI 0x566f0b0 references name "NSMutableDictionary-0" instead of "NSMutableDictionary-3"

    1.21.13 2:58:46.237 PM Numbers[16241]: NameKeyHashSet and ObjectHashMap out of sync: object map entry for __NSDictionaryI 0x566f0b0 references name "NSMutableDictionary-0" instead of "NSMutableDictionary-4"

    1.21.13 2:58:54.397 PM librariand[391]: item update observer error: Connection invalid

     

    I'm not really sure what's going on.  I do have little snitch, but I've turned it completely off for tests, so that's not interfering.  I'll wait a day or two, see if any great ideas pop up, then I'll call Apple tech support again.

  • petkor Calculating status...
    Currently Being Moderated
    Feb 4, 2013 2:37 PM (in response to TZieg)

    You are absolutely right, and after 6 months the same problem remains. It is just incredible. Unless they fix this, I don't think there is time gain from a service like this. It's just freaking ********!!!

  • McMarto Calculating status...
    Currently Being Moderated
    Mar 13, 2013 2:48 AM (in response to Rob Weinberg)

    Hi,

     

    I also have this problem since some time now, i.e. sync between iCloud and iPhone or iPad works just fine, only with the Mac (latest version of OS X) does not work.

    I called Apple Support and we tried everything together (the usual steps of removing directories, turn off/on iCloud on my Mac, etc). I also connected the Mac through my iPhone's Personal Hotspot (in case there was a issue with my internet provider) and created a fresh OS X on a separate partition (in case there was something setup wrong in my system). But nothing solved the issue.

     

    If I check my console's ubiquity.log, I can see always the following lines when Pages or Numbers is trying to upload a file:

     

    [ERROR]     b4220ba036c0 [13/03/13 10:21:43.285] {5F266FCE} 292.fsevents track_file_change:62 0 - 127483 would make used quota negative

    [ERROR]     b4220ba0b270 [13/03/13 10:21:43.285] {5F266FCE} 292.fsevents track_file_change:82 0 - 127483 would make total quota negative

     

    Does anyone know what this is about?

  • Skipssong Calculating status...
    Currently Being Moderated
    Mar 15, 2013 3:09 AM (in response to Rob Weinberg)

    Hi All,

     

    I haven't read all 13 pages so forgive me if this has been riased.  I have a problem with the iPhone Numbers app and iCloud.  Specifically:

     

    Settings ->Numbers->Use iCloud -  switch to 'on'

     

    Now I go to the Numbers App - no synching.  Ok, so now I go back to:

     

    Settings ->Numbers->Use iCloud - its switched itself off!

     

    Any ideas?

  • HungChinSu Calculating status...
    Currently Being Moderated
    Mar 15, 2013 7:54 AM (in response to Rob Weinberg)

    This worked for me. After uploading your very 1st Pages document from your Mac, go to your iPad and iPhone.  Go to General Tab.  Reset the devices.  You do not have to reset the data on the devices, only the settings.  Go back to the Mac.  Delete the iCloud document that is "waiting".  Put the same document back into iCloud from your documents folder.  After that, everything started synching perfectly for me.  Hope the same for everyone else.

  • adambombz Calculating status...
    Currently Being Moderated
    Mar 19, 2013 6:09 PM (in response to Rob Weinberg)

    I had a problem right after I installed the pages app on my iPhone where it was not syncing the documents I made on the phone with the ones on my mac and vise-versa. What fixed it though is if you go into icloud settings on the phone, you can delete the account and go ahead and delete all the content of the phone and then go back and sign in. It refreshed all the icloud content on my phone and imediatly started to work in pages and all the other iWork apps.

  • saghi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 21, 2013 7:43 AM (in response to Rob Weinberg)

    Dang, well I had a nice long run, about two months, but it quit syncing again

    This is insanely frustrating.

    I leave my financial numbers spreadsheet open on my computer all the time, and when I'm away I use my iPad to view and edit that spreadsheet...which is hosted in iCloud.  Is there a problem leaving it open on my Mac Pro while editing it with my iPad?  It seems like it had been working fine these past couple months.  It'd be pretty sad if something as simple as having a numbers document open in two places was enough to break the syncing.  Now I've gotta uninstall iCloud ALL OVER again, I'm getting real tired of having to do this, especially as busy as I am, I don't have time for this crap!  Why can't they just make it work reliably???  If it were Microsoft I'd understand the poor reliability, but this is Apple. I expect more from Apple.

  • saghi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 21, 2013 8:01 AM (in response to saghi)

    When I make a change to my numbers spreadsheet on my Mac Pro and then try to save (to iCloud as usual), this is what I get from console:

     

    3.21.13 8:59:41.518 AM librariand[328]: item update observer error: Connection invalid

  • markwmsn Level 4 Level 4 (3,945 points)
    Currently Being Moderated
    Mar 21, 2013 9:18 AM (in response to saghi)

    saghi wrote:

     

    Is there a problem leaving it open on my Mac Pro while editing it with my iPad?  It seems like it had been working fine these past couple months.  It'd be pretty sad if something as simple as having a numbers document open in two places was enough to break the syncing. 

    Allowing simultaneous updates from multiple sources is very tricky to get right. Pages would have to do a lot of extra work locking, unlocking, and checking status to enable such updating. Not to say there are not programs that go to that trouble, but I've never heard Apple claim that Pages can handle it. (I might just have missed it.)

     

    I think updating a document on your iPad while it is open on your Mac Pro is risky behavior. Unless the code in Pages is perfectly written to handle it, sooner or later you are going to have a problem. Given that almost no code is perfectly written, I would avoid seeking out the bugs.

     

    If I'm wrong about that, somebody please jump in and correct me.

  • GoodeVirginian Calculating status...
    Currently Being Moderated
    Mar 23, 2013 7:36 PM (in response to Rob Weinberg)

    Reading the 13 pages of this post has confirmed my suspicions: Apple marketing is way ahead of Apple testing. iOS and iCloud synching work ok. Add my Mac to the picture and it breaks. Ray Ozzie, while at Lotus, got this working with Lotus Notes in the 90s. Google Docs synchs well but then it's totally cloud based (and the apps are far behind the iWork trio).

     

    So, I'll keep using Dropbox until Apple quality assurance can validate Apple marketing's claims. Then the sales claims will conform with reality.

  • 645763 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 3, 2013 6:11 PM (in response to dougsymon)

    I'm also thinking of that dougsymon!

  • EliseVanLooij Calculating status...
    Currently Being Moderated
    Apr 12, 2013 2:36 AM (in response to McMarto)

    Wikipedia states: "The FSEvents API in Mac OS X allows applications to register for notifications of changes to a given directory tree.". So "fsevents track_file_change:"  means 'hey, a file has changed' and 'ERROR ... would make used quota negative' means 'yes, but we're full up'. Whether your iCloud quota really is used up, or somebody's not doing their sums right, is another matter.

  • Timnmonique Calculating status...
    Currently Being Moderated
    Apr 18, 2013 5:53 PM (in response to Rob Weinberg)

    Switch the documents and data off on all devices and then switch it back on (under iCloud in settings/preferences). Make sure all devices have the same icloud account. My devices were syncing fine until recently, they stopped. Doing this fixed it all

  • ßmoosë Calculating status...
    Currently Being Moderated
    May 13, 2013 4:49 PM (in response to Rob Weinberg)
  • Fernandofromspain Calculating status...
    Currently Being Moderated
    May 25, 2013 12:08 AM (in response to Rob Weinberg)

    Hey all, try this, it worked for me.

     

    I had the same problem related with keynotes files in iPhone and iPad devices. iCloud was working properly in Mac (Keynote for Mac) and was syncing with the icloud web app. It wasn't working in mobile devices (iPhone 5 and Ipad 3)

     

    The only thing I did was the following: (same in iPhone and iPad)

     

    Close Keynote app (kill)

     

    Settings / iCloud / Documents / Off

     

    Start Keynote app then close and kill

     

    Settings / iCloud / Documents / On

     

    Start Keynote app

     

    and.... it start synching

     

    That's all !!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (9)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.