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266 Views 7 Replies Latest reply: Mar 18, 2013 10:56 PM by ckuan RSS
Ruchi S Calculating status...
Currently Being Moderated
Mar 15, 2013 11:15 AM

Hi, I am from India, I am not able to buy whatsapp on my iphone 5 from itunes. its showing me an error of 'Your payment method was declined please enter a valid payment method information'

iPhone 5, iOS 6.0.1
  • MightEMouse Level 1 Level 1 (125 points)
    Currently Being Moderated
    Mar 15, 2013 12:13 PM (in response to Ruchi S)

    So lets start from the beginning

     

    First off, the account were working on is your Apple ID for the app store?

    Second your attempting to purchase/install an application

    You have received a prompt that " Your payment method was declined please enter a valid payment method information"

     

    Have you:

     

    Checked the accuracy of the information you have provided for your billing information?

    Have you registered or activated the card/giftcard/etc?

    Again have you checked the accuracy of the information you have provided?

    Make sure your country is correct if the device was purchased in the States?

    Comment Back

  • ckuan Level 6 Level 6 (19,895 points)
    Currently Being Moderated
    Mar 16, 2013 1:18 AM (in response to Ruchi S)

    You have to use a credit card and not a debit card.

  • ckuan Level 6 Level 6 (19,895 points)
    Currently Being Moderated
    Mar 16, 2013 5:34 PM (in response to Ruchi S)

    You're welcome.

  • ckuan Level 6 Level 6 (19,895 points)
    Currently Being Moderated
    Mar 18, 2013 10:56 PM (in response to Ruchi S)

    When you are charged, you'll get an e-mail from Apple, open it and click Report a problem.

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