1 485 486 487 488 489 Previous Next 9,471 Replies Latest reply: Jul 4, 2014 7:56 AM by sean-g11 Go to original post Branched to a new discussion.
  • 7,290. Re: MacBook Pro Retina display burn-in?
    Tom Lindley Level 1 Level 1 (0 points)
    Build Week- Week 15 (April) or week 42 (October)
    Production Nr.:- This unit was number 1160 to be built that week.

    Color LCD

    LP154WT1-SJA1

    DCN23840A8TF49JAD

     

    Screen burn after 1-2 minutes. I will take mine to the nearest APR.

  • 7,291. Re: MacBook Pro Retina display burn-in?
    1926822428 Level 1 Level 1 (0 points)

    agree with u, apple should do something to these computer.

  • 7,292. Re: MacBook Pro Retina display burn-in?
    1926822428 Level 1 Level 1 (0 points)

    as i heard from others, 20%30% of rmbpthat apple sold out have the same problems

  • 7,293. Re: MacBook Pro Retina display burn-in?
    1926822428 Level 1 Level 1 (0 points)

    however, samsung panel also has a problem (or not called problem), which is u will feel the color is cold, because it is samsung, so i think apple should give us "no problem LG panel, not just samsung)

  • 7,294. Re: MacBook Pro Retina display burn-in?
    1926822428 Level 1 Level 1 (0 points)

    no, mine doesn't have any damage except ghosting, but they still just replace my screen, i think we shouldn't replace screen, bc if class action get success, then we hav enough evidance to show apple that we have problem with the screen, then there is no doubt that apple will give us whole new one

  • 7,295. Re: MacBook Pro Retina display burn-in?
    1926822428 Level 1 Level 1 (0 points)

    totally agree

  • 7,296. Re: MacBook Pro Retina display burn-in?
    tyly324 Level 1 Level 1 (0 points)

    I found this problem. Althougt it dosen't appear very often now, I am afraid it becomes worst after one or two years.

  • 7,297. Re: MacBook Pro Retina display burn-in?
    1926822428 Level 1 Level 1 (0 points)

    No no no, mine had no problems at first, all the things happened after 1 month.

  • 7,298. Re: MacBook Pro Retina display burn-in?
    Han_Solo_ Level 1 Level 1 (0 points)

    After 2 months and 2 weeks I am starting to get the "ghosting."  So I scheduled an appointment with the Geniuses and went in.

     

    I spoke with a lovely Genius named Rose, and she told me that they can fix the computer no problem it will just be 7-10 days and that I should leave my computer there...

     

    I don't know about you guys but being a college student I can't do that. Ever. I have everything backed up and can use campus computers but I have programs installed, my contacts list, old emails, etc.

     

     

    My question is: Is there any way that I can get them to just replace the computer since I am still in warranty and have the extended care? I want to be able to walk into the store and give them a faulty computer that they can later sell as refurbished and walk out with a computer that is guaranteed to work.

  • 7,299. Re: MacBook Pro Retina display burn-in?
    MKlys Level 1 Level 1 (0 points)

    Han_Solo_ - they wanted to do the same with me, I was told it might take up to 14 days. I told my lovely Genius that I can't just leave my computer for that long but she didn't change her mind. I left, I thought about it and came back after like 20mins and I asked for replacement. Store manager came, very nice again, she found a free technician and spare part and they replaced screen in 2 hours. But that was after my laptop had first screen replaced and was away for 6 working days. Go back to them.

  • 7,300. Re: MacBook Pro Retina display burn-in?
    dannyfrommaple ridge Level 1 Level 1 (0 points)

    Im having the same problem took my unit to two apple stores, one in USA and one in Vancouver. They both had the same reply and will not acknowledge the ghosting on my unit. I'm looking for a replacement and AppleCare will not replace unit. They only will allow a one time screen replacement, even though my unit is under warranty.  My MacBook pro retina cost me over 3000 plus apple care. AppleCare ***** and I'm glad they are being suited,and wish for a better outcome. I have to speak to corporate department on Monday!!!

  • 7,301. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    dannyfrommaple ridge wrote:

     

    Im having the same problem took my unit to two apple stores, one in USA and one in Vancouver. They both had the same reply and will not acknowledge the ghosting on my unit. I'm looking for a replacement and AppleCare will not replace unit. They only will allow a one time screen replacement, even though my unit is under warranty.  My MacBook pro retina cost me over 3000 plus apple care. AppleCare ***** and I'm glad they are being suited,and wish for a better outcome. I have to speak to corporate department on Monday!!!

     

    I went to Simply Computing at Willowbrook Mall in Langley and they had my display replaced with a Samsung panel (part # 661-7171) within 3 hours. Call them and talk to them.

  • 7,302. Re: MacBook Pro Retina display burn-in?
    dannyfrommaple ridge Level 1 Level 1 (0 points)

    Looking for replacement unit don't want screen replaced.

  • 7,303. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    dannyfrommaple ridge wrote:

     

    Looking for replacement unit don't want screen replaced.

     

    I understand why, but, honestly, replacement is really your best option to get the machine you paid for. I did it and I don't regret it. I haven't heard of one person that's received another LG as a replacement panel. They've all been Samsung.

  • 7,304. Re: MacBook Pro Retina display burn-in?
    dannyfrommaple ridge Level 1 Level 1 (0 points)

    Yeah but AppleCare acting like ******* and don't want to give me replacement unit