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Songs Disappearing from iTunes

248107 Views 550 Replies Latest reply: Mar 18, 2014 8:56 AM by Darr247 RSS Branched to a new discussion.
  • sji56 Calculating status...
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    Mar 16, 2013 10:31 AM (in response to gizmonic)

    It's March 2013. Has anyone figured out what to do? I just logged on to my iTunes account (which was working fine a week ago when I checked)....and all of my music ripped from my personal CDs is gone. All I have left on my MacBook Air  iTunes is recently purchased albums. I have the music on my iPod. Simple advice, please? Not a techie.

  • SunMoonEarth Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 18, 2013 6:36 AM (in response to gizmonic)

    I too am getting the ! next to a few songs.   About 20 songs.  I wouldn't know until I started editing the artwork.  Someone mentioned that the size has to be 600x600 or less.  There were a few I was using upward of 1000x1000 so am going to use smaller sizes.  The folders the songs came from on the hard drive would still be there but the song would be gone.   So when they were imported maybe the program deleted from the original location?  I know i never touched anything.  Just imported from the music folder.  I am five weeks into working on a 5800+ list and these types of setbacks only make the work that much more frustrating.

  • aggenbach Calculating status...
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    Mar 18, 2013 11:51 AM (in response to gizmonic)

    Has anyone gotten an answer from Apple - this is ridiculous.  My itunes purchases disappeared from last week.  And no, simply downloading them again won't do.  I don't have the time or inclination to download all my purchases again.  I am not buying any music from Itunes until they have this sorted.  Sounds way too convenient for them not to answer this one. 

  • stunebird Calculating status...
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    Mar 18, 2013 1:55 PM (in response to aggenbach)

    Just noticed today that all my music had disappeared from the purchased section.

     

    Took about an hour to figure that somehow all my previous purchases had been hidden although I do not recall doing this.

     

    On the top left click on your email and select account from the drop down menu. Now see the second section "Itunes in the Cloud"? Now click view hidden purchases in the middle of that section.

     

    This will bring you to a window identical to the one you get when you visit the purchased section except now it will be called Hidden Purchases. You can unhidden anything you wish to appear in the purchased section.

     

    Hope this helps anyone.

  • rlh911 Calculating status...
    Currently Being Moderated
    Mar 18, 2013 1:55 PM (in response to gizmonic)

    Same Problem  These are some of the things that I have observed in my system with my limited libary

    Have only purched ITunes music and have Match with  a few CD uploaded ,  do not sync my I pad and Ipod with IMac,  Use my IPad and IPod to purchase and listen,  But have IMac to get automatic downloads.

    ➤ On IMac 27"10.8.3   This issue appears in Itunes>Library>Music

         Random songs within Albums have  ! (explanation point)  beside name of song in first colume

         Some entire albums others just a few songs

         will not play song when a ! appears

         Some songs have a checked box without a ! point but get a ! expanation point when I try and play

         Songs without ICloud icon will not play and when clicked on, Pinwheel starts then a server issue box appears              that server 10..0.0.14 cannot be found,  click on OK then a warning box appears the origanal file cannot be            found, click locate and no reference with what appears to be a finder window system.

         When playing music from main songs list it will skip songs, or albums without a cloud then  a ! point next to           them appears

         Same problem appears on  the store section of Itunes Purchased .  Store> Purchased (appears on left side)

         From Store on left of Itunes window Store section >ITunes Store>then right side of window store link to           purchase  shows music purchased> albums and songs showed downloaded on right side but will only           let you preview,  If  click on "show in store it has songs and artist in store but shows the price and not                 purchased.

    ➤Mac Air Book  4gb i5  OS X10.8.3

         Nothing is on the hard drive of this mac book

         everthing is in the cloud and has the cloud with the download arrow

         Everthing plays fine when I have internet connection, is not downloaded to hard drive

     

    Talked to Apple Support several hours  with no solution, have got One on One scheduled for Sat

     

    Am considering  removing everthing in ITunes and removing then reinstall ITunes and re download everthing from cloud  Everthing shoud be backed up on my external through Time Machine plus the Cloud.

     

    Sorry this is rambling on but did not know anyother way to discribe

  • lottybuns Calculating status...
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    Mar 19, 2013 5:55 AM (in response to gizmonic)

    More of the same but... on searching via explorer for some of the missing files, I've discovered that the ones that are there are all 0kb!  So the name is the only thing that's left.  How can I get my music back.  I know you can always reload purchases, but I've lost or stored most of the original CD's that my music came from.  I HATE the new iTunes format.  Please Apple - help!

  • Stew007 Calculating status...
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    Mar 23, 2013 4:38 AM (in response to gizmonic)

    Hi all,

    Like you I am having a similar problem.  I cannot offer a complete solution but I can at least offer a solution to protect your music files (or at least the majority of them e.g. the ones you've ripped from your CDs).

     

    My Solution: -

    Either create a partition on your hard drive or add another hard drive [whichever suits/is easier for you].  Next create a new folder in this partition [this will have a different drive letter to your boot drive where iTunes has been installed].  Name this folder "My Music" then copy ALL of your music; videos; ebooks; and anything else of value to you that you access via iTunes into this folder.

     

    Once you have completed this you should then open iTunes and click on Edit | Preferences | Advanced.

     

    In the Advanced tab: -

     

    • Click on Change
    • Set iTunes Media folder location to x:/My Music [where x represents the drive letter of your new partition or drive that you created above]. 
    • Make sure to tick both "Copy files to iTunes media folder when adding to library" and "Keep iTunes media folder organized"
    • After it is finished, quit iTunes.
    • Wait a few moments then open iTunes again.

     

     

    From here onwards your valuable files will remain safe as they are on a different drive.

     

    My problem: -

    I have always done the above but recently upgraded one of my hard drives and reinstalled Windows etc. etc. etc, including iTunes.  However since installing iTunes 11.0.2.26 each time I open iTunes the opening screen is like you've just installed iTunes where it offers to "Scan For Media".  When I go into Preferences and Advanced the Media Folder Location has defaulted by to a Windows\User location as opposed to the drive/folder that I previously set it.

     

    Does anyone know why, iTunes keeps defaulting to standrard settings???  It's driving me nuts. The ONLY saving grace is because of what I have shared above I don't actually LOSE any music etc.

  • addamm Calculating status...
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    Mar 23, 2013 7:50 AM (in response to gizmonic)

    23/3/13

    just gone on to my i tunes & the format seems to have changed

    doesnt start sync etc & virtually all music has disappeared

    it was fine on sunday evening

    does anyone know whats going on ?

  • glynfromathy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 11:58 AM (in response to addamm)

    Hi

    right, Ive posted before and I dont know what happening and how to solve it. I have just this minute gone to my itunes library, clicked on a couple of items by the band Dream Theater, and on investigation I find that the whole folder within my library has gone; this is a combination of iTunes purchases, and ripped CDs that I NO LONGER OWN, AND CAN NO LONGER PURCHASE.

     

     

    SOMEONE AT APPLE PLEASE TAKE NOTE, AND IF YOUR AT ALL DECENT REPLY TO ME EITHER HERE OR YOU MUST HAVE SOME MEANS TO DO SO VIA MY APPLE ID. I HAVE LOST MUSIC FROM RIPPED CDS TO A VALUE IN EXCESS OF 500 EUROS, I CANNOT PROVE THIS AND I CANNOT DO ANYTHING ABOUT IT.

     

    APPLE I PUT MY TRUST IN YOU AND THE ITUNES LIBRARY, AND YOU HAVE LOST MY MUSIC.

     

    IS THERE ANYBODY ON HERE WHO KNOWS HOW TO DO ANYTHING ABOUT THIS?

  • glynfromathy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 12:06 PM (in response to glynfromathy)

    I HAVE JUST SENT THE ABOVE MESSAGE TO APPLE SUPPORT TO SEE WHAT THEY SAY, I WILL POST THEIR REPLY

  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Mar 24, 2013 12:16 PM (in response to glynfromathy)

    glynfromathy wrote:

     

    and ripped CDs that I NO LONGER OWN, AND CAN NO LONGER PURCHASE.

    If you no longer own the CDs, you do not have a legal right to keep the RIP'd files.

    SOMEONE AT APPLE PLEASE TAKE NOTE, AND IF YOUR AT ALL DECENT REPLY TO ME EITHER HERE

    This is a user-to-user forum.

     

    IS THERE ANYBODY ON HERE WHO KNOWS HOW TO DO ANYTHING ABOUT THIS?

    Maintian regular backups of important info on your computer.

    Don't get rid of CDs you have RIP'd.

  • glynfromathy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 12:38 PM (in response to Chris CA)

    HI

     

    whatever; I disagree. I bought the music, I do have a leagl right to the files, and Im not that boithered if I'm wrong, the files were put onto my computer, and were very happy there thank you. now someone or something, NOT ME, has removed them from my MAC without my permission and unbeknown to me. Is that right? I do regular backups, but as you'll read elsewhere many many many people are losing their music regardless of doign backups.

     

    I also have a right to copy the music to my library and then sell the CDS, IF I WANT TO.

     

    A naff reply and totally not what we're talking about. The music is being removed by somehting other than the person who put it into the library, that is wrong, end of......

     

    And I wouldnt be so angry if I hadnt lost pots of stuff! And what about the itunes purchases, what is the point of buying them, downloading them, and then again through no fault of mine, finding that they've mysteriously been removed from my MAC, and having to redownload them? The point of that is?? And I know its a user to user forum, but this in my eyes is a serious problem, and everywhere on this page i see Apple this APple that, Apple logos etc etc, so they need via this user to user forum to take a peek at it, acknowledge and do soenthing about it. However as I write this, I have already had a reply from Apple support, basically telling me previous itunes purchases can be redownloaded from the cloud, and that anything else in my library that gets REMOVED WITHOUT MY KNOWLEDGE OR PERMISSION is quite simply not their problem. Wonderful!

  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Mar 24, 2013 12:52 PM (in response to glynfromathy)

    now someone or something, NOT ME, has removed them from my MAC without my permission and unbeknown to me. Is that right? I do regular backups, but as you'll read elsewhere many many many people are losing their music regardless of doign backups.

    Granted that it geting deleted in teh first place is na issue but simply restore from your backup.

    The reasons backups are created is that stuff happens.

     

    I also have a right to copy the music to my library and then sell the CDS, IF I WANT TO.

    and by all legal accounts, you are NO LONGER entitled to keep those files.

    Why do you think you get to make money off the artists product? You don't own the copyright.

     

    The music is being removed by somehting other than the person who put it into the library, that is wrong, end of......

    It's a bug or error. iTunes isn't doing it because it is programmed to delete files randomly.

  • glynfromathy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 1:01 PM (in response to Chris CA)

    Hi

    the missing files arent in the backup, they have gone!

     

    And actually your last line is exactly right, it is a bug or error I guess. A huge bug or error that is causing people to lose their music. Ok there are legalities regarding copyright ownership etc, but I'm talking about a whole load of people that put their trust in Apple and iTunes to mind their tunes for them. I'm talking about a customer care thing, acknowldge the problem, apologise to people, sort the **** thing out.

     

    I'm quite sure it's not that iTunes has programmed this to happen, but it is happening! and me, you and they know that it shouldn't. I've just had a reply from Apple Customer support and nowhere in that reply does it say "sorry about that, there is a bug or error in the programme, don't purchase anymore music, and don't rip any more CDs to your library, until we have sorted the bug/error out"

  • billy burnett Calculating status...
    Currently Being Moderated
    Mar 24, 2013 1:56 PM (in response to gizmonic)

    Everybody, been in contact with Apple regarding the missing files.  They do confirm this is a problem but have no solution.  It is recommended that you back up your music/movies/etc. to a external hard drive rather than use the drive that the iTunes program resides in.

     

    Billy Burnett

    Los Angeles

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