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iCloud account was hacked

1144 Views 9 Replies Latest reply: Mar 16, 2013 2:41 PM by randers4 RSS
iPhoneuser10101010 Calculating status...
Currently Being Moderated
Mar 16, 2013 11:26 AM

I received an email today that my Apple ID was used to sign into the cloud on a iPhone 5, however I do not have a iPhone 5 and believe someone downloaded my iCloud backup to their device. How can I find out who the device belongs to that did this?

iCloud
  • randers4 Level 9 Level 9 (53,165 points)
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    Mar 16, 2013 11:29 AM (in response to iPhoneuser10101010)

    Try contacting Apple, and change your iCloud password: http://support.apple.com/kb/HE36.

  • randers4 Level 9 Level 9 (53,165 points)
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    Mar 16, 2013 11:37 AM (in response to iPhoneuser10101010)

    Click on "Get Started" here: http://www.apple.com/support/icloud/contact/.  Choose something like Account and Setup>Topic Not Listed, follow the prompts and click on Talk to Apple Support Now.  You will have to provide your device serial number.  There would normally be a charge for this (unless your device is less than 90 days old or you paid for AppleCare), but you can argue that there has been a security breach on your iCloud account and you shouldn't be charged for the call and see if they will waive the fee.

  • randers4 Level 9 Level 9 (53,165 points)
    Currently Being Moderated
    Mar 16, 2013 11:42 AM (in response to iPhoneuser10101010)

    You're welcome.  Good luck.

     

    Also, if you change your iCloud password, you'll have to go to Settings>iCloud, tap Delete Account, then sign back in with the new password.  This will only delete the account and you synced data from your device, not from iCloud.  As long as you are signing back into the same account, your data will be synced back when you sign back in.  You should, however, save your photo stream photos to your camera roll prior to deleting the account (by tapping Edit, tap the photos, tap Share, tap Save to Camera Roll.)

  • randers4 Level 9 Level 9 (53,165 points)
    Currently Being Moderated
    Mar 16, 2013 1:45 PM (in response to iPhoneuser10101010)

    I was afraid that might be the case but wasn't sure.  If their device is listed in Find My iPhone you could also issue a remote erase.  Then change your password.

  • randers4 Level 9 Level 9 (53,165 points)
    Currently Being Moderated
    Mar 16, 2013 2:41 PM (in response to iPhoneuser10101010)

    You're welcome.  Even if they did have an IP address, they probably wouldn't give it to you without a court order.  Anyway, good luck.

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