1 5 6 7 8 9 Previous Next 121 Replies Latest reply: Dec 11, 2013 6:02 PM by NGdesign Go to original post
  • 105. Re: Can't get iCloud mail
    Komrad808 Level 1 Level 1 (0 points)

    All you have to is make a new password then you should be all good. It works for me and I'm in the middle of the pacific oceans.

  • 106. Re: Can't get iCloud mail
    Popyz Level 1 Level 1 (15 points)

    i tried to change my password to match the requirments (capital letter and numbers) but it still doesnt work correctly with iphone or mac. in the mac configuration server is p01-imap.mail.me.com. i tried with outlook with imap server imap.mail.me.com and there it works perfectly.

  • 107. Re: Can't get iCloud mail
    Arcade99 Level 1 Level 1 (10 points)

    Unfortunately it doesn't help. At least not me. My PW is and was something like "Lichtenstein1" (one capitol letter and a digit) and i frequently get this error message.

     

    Realy annoying. If they don't wolve this isse soon I will switch back to my prior email provider.

  • 108. Re: Can't get iCloud mail
    OriginalGumshoe Level 1 Level 1 (0 points)

    So, I fixed my problem with a call to Apple iCloud Support.  After going through the normal troubleshooting (all of which I had done before), I was transferred to Apple iCloud Advanced Help.  The issue was forwarded to senior engineers who required a temporary password to access my account so they could see the problem.  Within a few hours, I recieved a call back and my issue was resolved.  Although vague about the cause, they mentioned it had something to do with the way my account was being routed through their many different servers.

     

    I am happy to say I have had no issues since (to include not being able to access the server or being asked over and over to re-enter my iCloud password).

  • 109. Re: Can't get iCloud mail
    Popyz Level 1 Level 1 (15 points)

    it's fine to know they succeeded in solving your pb it's then more an account problem than a server problem...

    so i will try to contact'em too and let them check about my account being routed... thanks for update

  • 110. Re: Can't get iCloud mail
    djborden Level 1 Level 1 (0 points)

    What number did you call to get to iCloud support, and did you need AppleCare or a newly purchased product to get to talk with someone?

     

    Thanks

  • 111. Re: Can't get iCloud mail
    OriginalGumshoe Level 1 Level 1 (0 points)

    I went to iCloud support at www.icloud.com/support and clicked on the link to contact support.  The site will allow you to set a time for an Apple support person to call you.

     

    I believe they will ask you to have a device under warranty or Apple care that is valid to obtain free support.  However, I know they have the ability to give support in non-warranty situations.

  • 112. Re: Can't get iCloud mail
    djborden Level 1 Level 1 (0 points)

    Thanks for your help!

  • 113. Re: Can't get iCloud mail
    Popyz Level 1 Level 1 (15 points)

    well, i don't know how and why (and i dont mind how they did) but now everything works perfectly for me

    hoping the same for the others still in pain, and thanks for help

  • 114. Re: Can't get iCloud mail
    quantxxx Level 1 Level 1 (0 points)

    Same for me tonight.

    iCloud is constantly is contantly loosing IMAP account connection.

    Off

    On

    Off

    On

     

    Hey, Apple, Google Mail never fails, so why iCloud is ruining my time ?

  • 115. Re: Can't get iCloud mail
    markfrombryant Level 1 Level 1 (0 points)

    I'm having the same issue and have had it for weeks. ICloud email works fine on my iMac and iPhone but not on my iPad. I've turned mail off and on, deleted my iCloud account leaving all data in place, deleted my iCloud account and deleted all data, reset my password followed by deleting and restoring iCloud account, and I'm still having the same error. Extremely frustrating.

  • 116. Re: Can't get iCloud mail
    jackparker Level 1 Level 1 (0 points)

    Hello friend!

    The iCloud problem may appear sometime due to incorrect Wi-Fi connection, issues with iPhone etc. In order to get over the issue and restore your data from iCloud backup just go with a powerful iPhone video recovery software.

    Fo more info you might visit: http://www.iphonevideorecovery.com/recover-iphonevideos-after-icloudconnection-f ailure.php

  • 117. Re: Can't get iCloud mail
    * Ron * Level 1 Level 1 (0 points)

    I just received my new 27" iMac last week and transferred my files and settings using the migration app in the Utilities folder from my 17" MacBook Pro.  My system works great with the exception of not being able to connect Apple Mail and Notes to my iCloud account.  In my case, it resolves to the p02-imap.mail.me.com server.

     

    Apple support tried hard to get this working for me - I was asked to delete my current email account then try to recreate it from System Preferences/iCloud.  I was told that the system was unable to communicate with the p02 server at this time - to try it from Apple Mail instead.  Notes - I was told to try again later.  The Apple support tech had me create a new test account and go back to the iCloud preferences.  That also failed.  We tried changing DNS settings and several other things that also failed.

     

    Finally, he asked me to reinstall Mountain Lion.  I did that as well - but it did nothing to resolve the problem.

     

    Yesterday, he called back to ask if I could carry the system to a nearby Apple Store to see if I could connect via their router.   No?  Then maybe I could start fresh and MANUALLY go back to factory and reinstall MANUALLY all my programs and re-establish all my settings to resolve the problem.

     

    These are great ideas for an act of desperation, but, as I reminded him, my Outlook account connects to the same server just fine.  So... I'm baffled as to the problem's resolution or cause at this time.

     

    I do appreciate the effort Apple techs put into these things though.

     

    Ron

  • 118. Re: Can't get iCloud mail
    arendkos Level 1 Level 1 (0 points)

    Hi Ron,

     

    This is mind boggling!  I have two Mail iCloud accounts (two different addresses) and access only from my MacBook pro where all accounts were running super before. Since arriving back in South Africa on 12 Mar and upgrading to OSX 10.8.3 I've have intermittent fails/drop-offs and today cannot even access my mail on both accounts via the iCloud website!

    My logon works perfectly but then cannot access any other iCloud apps as well!

    This is highly frustrating as I am currently job hunting and need secure fast comms.

    More mind boggling is that my iPhone 5 (iOS 6.1.3) Mail works just fine.

     

    Now need to give Apple support here in SA a try....first time ever.

  • 119. Re: Can't get iCloud mail
    aaronfromgoodna Level 1 Level 1 (0 points)

    Sadly, I don't think they have phone support in South Africa

    http://support.apple.com/kb/HE57#S

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