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FaceTime missing from iphone5 setting

20774 Views 25 Replies Latest reply: Jul 25, 2013 10:02 AM by bhannik RSS
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ussalman Calculating status...
Currently Being Moderated
Mar 17, 2013 9:54 AM

Please note that I have both iPhone 4 and iPhone 5. Using them in Lebanon, Beirut. I noticed that the FaceTime on iPhone 5 has disappeared from under setting. I called my service provider and they said they have no restriction on FaceTime. They suggested that there might be some programming problem, but I checked with another person having the iPhone 5 and found the same problem.

I tried so many fixes but all failed as it is not showing under settings.

iPhone 5, iOS 6.1.2
  • Rudegar Level 6 Level 6 (18,435 points)
    Currently Being Moderated
    Mar 17, 2013 9:59 AM (in response to ussalman)

    many if not most countries in the middle east force apple to remove the feature from the rom

    a religious thing I suppose

  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Mar 17, 2013 10:01 AM (in response to ussalman)

    This is not a programming problem.

     

    If the iPhone was designated by Apple to be sold in a Middle Eastern country that restricts FaceTime, it is the country that required the restriction with the iPhone designated by Apple to be sold in that country, not the carrier.

     

    If the iPhone does not have a FaceTime setting, you will not be able to make it avaialble.

  • Peter Gillespie Level 6 Level 6 (10,755 points)
    Currently Being Moderated
    Mar 17, 2013 10:25 AM (in response to ussalman)

    Basic Troubleshooting


    try a reset

    restore

    first as new and then as new if required

     

    if no change take it to  Apple store if you have one or in the country you purchased

    the iPhone  5 new  as it will still have residue of warranty

  • Peter Gillespie Level 6 Level 6 (10,755 points)
    Currently Being Moderated
    Mar 17, 2013 10:38 AM (in response to ussalman)

    Good

    So you have solved the issue it is a Carrier issue

    and since The Lebanon does NOT have any Apple supported carriers

    you have your answer their service is NOT compatible with the iPhone 5

  • Peter Gillespie Level 6 Level 6 (10,755 points)
    Currently Being Moderated
    Mar 17, 2013 10:48 AM (in response to ussalman)

    I have NO idea but could be that .but since they are not an iPhone carrier

    ???????

    But it isclearly  not an Apple issue

    so don't see how much any one else can help from

    this User to User forum

  • KiltedTim Level 8 Level 8 (35,945 points)
    Currently Being Moderated
    Mar 17, 2013 11:18 AM (in response to ussalman)

    Read this document: http://support.apple.com/kb/HT1937?viewlocale=en_US&locale=en_US

     

    Particularly this footnote for "Middle East":

    FaceTime may be unavailable if your device originates from this region and becomes unlocked or is used in another country.

    If you purchased the phone in a Middle East country where it is not banned, it may be removed if you attempt to use it with a SIM from a different country. This is done to pacify the governments in the Middle East and prevent the feature from being used in a country where it is banned by law.

     

    Since the iPhone is not legitimately available at all in Lebanon, there is nothing much you can do.

  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Mar 17, 2013 12:15 PM (in response to ussalman)

    No.

     

    Copied from KiltedTim's previous post.

     

    If you purchased the phone in a Middle East country where it is not banned, it may be removed if you attempt to use it with a SIM from a different country.

  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Mar 17, 2013 12:28 PM (in response to ussalman)

    Whatever the current iPhone 5 has available with FaceTime when using the Lebanon SIM card - which didn't have this problem before using the Lebanon SIM card, will be the same with an iPhone 5 purchased in the UK, in the USA, or in any other country where the government doesn't restrict FaceTime access.

     

    There will be no change.

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