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190 Views 9 Replies Latest reply: Mar 17, 2013 1:53 PM by JoAnn207 RSS
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Mar 17, 2013 12:37 PM

I bought a new iphone4s.  I had a 3.  When I tried to connect to my home wireless network I keep receiving the message that says "Unable to join network"  Yet my 3, and ipad work fine and connect with no problem.  What could the problem be?

iPhone 4S, iOS 6.1.2
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Mar 17, 2013 12:41 PM (in response to JoAnn207)

    Did you transfer the backup for your iPhone 3 to your iPhone 4S?

     

    If so, try resetting network settings on your iPhone 4S at Settings > General > Reset > Reset Network Settings. This will erase all saved wi-fi network settings from the iPhone.

     

    If not, try resetting your wireless router. Power off or disconnect the wireless router from the electrical outlet followed by powering off or disconnecting your modem from the electrical outlet. Wait 5 minutes followed by powering your modem back on allowing the modem to completely reset followed by powering your wireless router back on allowing it to completely reset with your modem and try again.

  • MightEMouse Level 1 Level 1 (125 points)
    Currently Being Moderated
    Mar 17, 2013 12:43 PM (in response to JoAnn207)

    Test under a different Wi-fi network if possible.

    Make sure your software is up to date ( Settings > General > Software Update)

    Place the device in to Airplane Mode ( Settings > Airplane Mode "ON") and then Turn OFF.

    Test wifi again

    Make sure your entering Password correctly x 2

    Reset Network settings (Settings > General > Reset > Reset Network Settings

    Attempt to join again

    If no success go back to (Settings > WiFi > Forget this Network)

  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Mar 17, 2013 12:55 PM (in response to JoAnn207)

    Does "did a reset at home of the modem and all" include this copied from my previous post?

     

    Try resetting network settings on your iPhone 4S at Settings > General > Reset > Reset Network Settings. This will erase all saved wi-fi network settings from the iPhone.

  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Mar 17, 2013 1:00 PM (in response to JoAnn207)

    You have not tried all I said - not if you tried to do my last step at Settings > Wi-Fi.

     

    My last step provided is available at Settings > General > Reset and select Reset Network Settings.

  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Mar 17, 2013 1:07 PM (in response to JoAnn207)

    After resetting network settings at Settings > General > Reset, it still pops up with the original setting for the home wireless where?

     

    Resetting network settings does not prevent an available wi-fi network your iPhone is in range of from appearing when going to Settings > Wi-Fi.

     

    Resetting network settings erases all saved network settings for all wi-fi networks your iPhone has successfully connected with previously.

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