3 Replies Latest reply: Mar 17, 2013 3:37 PM by b noir
spiritrhythms Level 1 Level 1 (0 points)

Windows XP PC - After complete removal of all iTunes related brograms

in accordance with Apple instructions,  and reinstall of iTunes, by downloading the latest iTunes from Apple,

I still get "The application failed to start because ASL.dll was not found. iTunes was not installed correctly 

There are programs on the net that claim to fix it but I wanted your suggestions before trying them.

Thank you, Frank


Windows XP, iTunes won't start after installati
  • 1. Re: iTunes failed to start - ASL.dll was not found
    b noir Level 9 Level 9 (71,995 points)

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)

     

    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

  • 2. Re: iTunes failed to start - ASL.dll was not found
    spiritrhythms Level 1 Level 1 (0 points)

    Thank you, B Noir, The first part didn't work,

    so I will leave the more complex second part to my son to try

    since he is far more IT adept and faster than than I.

    I appreciate you taking the time to respond

    Thanks again, Frank

  • 3. Re: iTunes failed to start - ASL.dll was not found
    b noir Level 9 Level 9 (71,995 points)

    This is one of the things children are for. Fingers crossed in New Zealand.