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iPhone 5 not charging

526717 Views 294 Replies Latest reply: Apr 21, 2014 12:18 AM by OsamaNoweir RSS Branched to a new discussion.
  • akee123 Calculating status...
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    Feb 13, 2013 10:28 AM (in response to Parsons.Jem)

    Hi Parsons.Jem

     

    Thanks for your reply. I found the problem in my iPhone. The problem is:

     

    When I ON my iphone 5 its asking to connect iTunes, if I connect the iTunes from my laptop its saying 'iPhone need to be restore' and asking to download sofware & preparing to restore but after in a while I am getting a massage 'could not be restored'. error occurred (21)..... Please help me????

     

    here is the link:

    http://support.apple.com/kb/TS1275?locale=en_GB

     

    error occurred (21) link:

    http://support.apple.com/kb/TS3125

  • Karana77 Calculating status...
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    Mar 2, 2013 9:27 AM (in response to akee123)

    Anyone having any luck? I've only had my phone for two weeks and all of a sudden it stopped charging. Bought new cable but still no luck. Have charger in car, nothing. All apple brand cords that I bought at the AT&T store when I bought the phone. Very frustrating.

  • roshintory Calculating status...
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    Mar 9, 2013 8:54 PM (in response to Ath3rs)

    omg...... my iphone5 is not charging right now...(((

  • robertfromdunwoody Calculating status...
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    Mar 14, 2013 5:39 AM (in response to Ath3rs)

    an AHA! moment. I had same problem today on two different chargers, the wall outlet, and my iMac. That seemed strange until i though about it. Since i had been working in a dusty environment yesterday and the iPhone port is very small, i used a magnifying glass to peer into the port. AHA! - debris debris debris!!!. I used some canned air to blow out the port hole and some electronic spray cleaner as well and plugged it in. INSTANT SUCCESS.

     

    Folks, don't assume the cable or phone until your check for DEBRIS!!! ;-) hope this helps and saves you the cost of a new cable.

  • meels29 Calculating status...
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    Mar 14, 2013 4:04 PM (in response to Ath3rs)

    I am having charging problems too.  I have 3 different cables that all have the same problem.  I have my original 1 and also purchased 2 additional about a month after I got the phone.  I have the same problem at home and at work and in cars.  Unless I have 3 faulty cables (very unluck) it seems to be something else.  When I plug the phone in it starts to charge but then stops shortly after.  Then it may start up charging again.  This intermittent charging is driving my nuts! Anyone else have this problem?

  • slash123 Calculating status...
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    Mar 14, 2013 11:06 PM (in response to Ath3rs)

    Same problem here however i have the new iPod Touch 5th gen which comes with the lightning connector. I purchased it in december and it worked fine up until a few weeks ago where only one side would work. Then the other side slowly stopped functioning and would only work if i wiggled it around a bit. Now it doesnt work at all and my ipod is flat and when it finally registers the cable, it tells me to connect it to something though it is. I have used my phones wall charger which now makes strange sounds when its connected to the lightning connector, and i have the same problem when i plug it into my computer.

  • rustij Calculating status...
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    Mar 17, 2013 10:55 PM (in response to Ath3rs)

    I've had a similar problem to what has been discussed on most of this thread - intermittent charging on the wall unit or computer. I cleaned out the lint and dust in the device's port, tried several different outlets and orientations. Nothing seemed to 'fix' the problem, but eventually it began charging again. Went a couple of weeks with reliable charging, but today it quit completely - before it would sometimes recognize the charger but not charge, now it doesn't even register. Cleaned it out, tried wiggling the cable around. Will wait and see what happens - sometimes it takes it several minutes and will then begin charging. . .

  • getyler55 Calculating status...
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    Mar 20, 2013 6:04 AM (in response to Ath3rs)

    "reboot with the phone plugged into the charger"

     

    Ok, so I wake up and my iPhone 5 is screen is dark.  Have owned for 8 months no troubles. Assuming it was a dead battery I plugged it in. Nothing happened.  Changed Cables, 3 different adapters,to computer, everything i could think of.  NOTHING.


    Got to this forum and

    read a post that mentioned "reboot with the phone plugged into the charger", so I plugged it into the original adapter again with the original cable and pushed both buttons for 10 seconds....after another 15 seconds -

    BAM it started booting up .... and the battery was not drained as I had expected, but still had 77% battery charge left, go figure?

     

      Software problem in my opinion - gotta be.

  • getyler55 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 20, 2013 6:05 AM (in response to Ath3rs)

    "reboot with the phone plugged into the charger"

     

    Ok, so I wake up and my iPhone 5 is screen is dark.  Have owned for 8 months no troubles. Assuming it was a dead battery I plugged it in. Nothing happened.  Changed Cables, 3 different adapters,to computer, everything i could think of.  NOTHING.


    Got to this forum and

    read a post that mentioned "reboot with the phone plugged into the charger", so I plugged it into the original adapter again with the original cable and pushed both buttons for 10 seconds....after another 15 seconds -

    BAM it started booting up .... and the battery was not drained as I had expected, but still had 77% battery charge left, go figure?

     

      Software problem in my opinion - gotta be.

  • getyler55 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 20, 2013 6:08 AM (in response to rustij)

    "reboot with the phone plugged into the charger"

     

    Ok, so I wake up and my iPhone 5 is screen is dark.  Have owned for 8 months no troubles. Assuming it was a dead battery I plugged it in. Nothing happened.  Changed Cables, 3 different adapters,to computer, everything i could think of.  NOTHING.


    Got to this forum and

    read a post that mentioned "reboot with the phone plugged into the charger", so I plugged it into the original adapter again with the original cable and pushed both buttons for 10 seconds....after another 15 seconds -

    BAM it started booting up .... and the battery was not drained as I had expected, but still had 77% battery charge left, go figure?

     

      Software problem in my opinion - gotta be.

  • inubia Calculating status...
    Currently Being Moderated
    Mar 24, 2013 1:37 AM (in response to Ath3rs)

    Iam really sad about this problem.

    Never had Problems with my Phone, but for 4weeks it wont charge.

    I've bought an new kabel (30€) and it works.

    After 1 week again! None charging. Got a new kabel again.

    Now, after 2 weeks again none charge. That makes me crazy.

    Its weekend, I need a phone, I wont send it to Apple.

    May I change on Monday to 4S, because I wont try every week a new Kabel. And have none battery on weekends!!

    Fix this please. I need some help..

  • robstumpf Calculating status...
    Currently Being Moderated
    Mar 25, 2013 7:09 PM (in response to Ath3rs)

    The problem seems to be that the new lightning cables 1) are fragile and 2) have an authentication chip built in to them (to help prevent knockoffs).    When the wires connecting the USB connector fray (as they easily do) it seems to deactivate the authentication chip, or at least cause it to malfunction.  This explains why some cables work sometimes and not others-- it's not the phone, it's all the cable.

     

    Solution?    You need a brand new cable.  I have gone through three in the past month.  It's a nightmare.  If Apple wants to corner the market on cables, for whatever reason, they need to give us a cable that's sturdy enough to stand up to everyday use.

  • Fire1019 Calculating status...
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    Mar 25, 2013 8:38 PM (in response to robstumpf)

    A solution for about 90% of people having "intermitting" charging problems. Take a Bobbie pin, needle, or compressed air can and get out all of the lint from your charging port on the phone. You will be amazed at how much stuff gets in there. Clean it and your all set.

  • meels29 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2013 9:12 PM (in response to Ath3rs)

    I went to apple yesterday and they used some special tool and cleaned out the biggest lint ball ive ever seen.  can't believe it all fit in the connector port.  phone is charging fine now! my work pants are the problem and seem to always have lint in the pocket.  Am going to look for a new case that protects the port better.  The guy at the shop said use compressed air to clean out the port or very carefully use the sim card changer that came with the phone.  Be careful when using something metal though so you don't scratch the connectors. 

  • robomonkey Calculating status...
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    Mar 27, 2013 3:55 PM (in response to robertfromdunwoody)

    Yes. I'm an electrician and have run into dust in my charge port before. Usually it takes months for it to accumulate. I think the smaller port is a problem for more people, faster. Perhaps Apple should have tested this more widely before implementing a tiny port that traps dust (?).

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