7 Replies Latest reply: Mar 18, 2013 8:23 AM by Linc Davis
tatyporelmundo Level 1 Level 1 (0 points)

Hello everyone, i bought my imac 27" a month ago, and within this month it has crashed around 6 time, the last three time has been after i open skype!!. I need your help pleaseeee!. Never happened with old imac!

  • 1. Re: Problems with my new imac
    Linc Davis Level 10 Level 10 (118,405 points)

    What exactly happens when it crashes? Error message?

  • 2. Re: Problems with my new imac
    tatyporelmundo Level 1 Level 1 (0 points)

    I do not get any massege, only the computer turn off for itself, and then when i turn it on it says something like "This computer was shut down unexpectedly, wants to restore the programs......"

  • 3. Re: Problems with my new imac
    Linc Davis Level 10 Level 10 (118,405 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.

    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • 4. Re: Problems with my new imac
    MichelPM Level 6 Level 6 (8,080 points)

    Instead of asking for help here as we are all just users here, under AppleCare you have 90 day phone support number you can call and since you have AppleCare, you can bring your iMac into an Apple Store and have them diagnose and repair your issues. This is what AppleCare is for.

    Also, strongly think about purchasing 3-year extended AppleCare before your first year of AppleCare expires.

  • 5. Re: Problems with my new imac
    tatyporelmundo Level 1 Level 1 (0 points)

    Here what i got!

     

    3/15/13 9:47:08.000 PM kernel[0]: Sandbox: sandboxd(354) deny mach-lookup com.apple.coresymbolicationd

     

    3/15/13 9:48:23.000 PM bootlog[0]: BOOT_TIME 1363355303 0

  • 6. Re: Problems with my new imac
    tatyporelmundo Level 1 Level 1 (0 points)

    Michel, i think you are right, i do have the 3 year extended Apple care, so i will call them!

  • 7. Re: Problems with my new imac
    Linc Davis Level 10 Level 10 (118,405 points)

    I agree with the suggestion to call AppleCare.