1 2 Previous Next 16 Replies Latest reply: Dec 1, 2013 2:34 PM by Barney-15E
NRoitman Level 1 Level 1 (0 points)

When navigating files to locate a target folder during a "save" folders are SOMETIMES grayed as though they are files. If I select one, it doesn't open. The file I'm saving acquires the name of the clicked folder, just as it would another file. As long as I navigate without using the Spotlight search box, I have no problems. I rebuild by Spotlight index and I reloaded the operating system on the AIR. Neither helped the problem. This happens on my 2012 MacBook Air and now, my new 27" iMac. I took my Air to the Genius bar where they performed permissions disk repair from an external drive, which didn't help. The Genius I saw said he never heard of this before. Both computers have fully upgraded Mountain Lion operating systems. It would seem that it is a software conflict somewhere, since I similar applications on both, but nothing exotic. I have a limited number of non-Apple applications on the new iMac.


MacBook Air, OS X Mountain Lion (10.8.2)
  • 1. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    Save folder problem.jpg

  • 2. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    Sometime yes (above) sometimes no (below).Save folder no problem.jpg

  • 3. Re: Saving a document problems
    Barney-15E Level 8 Level 8 (35,295 points)

    I have not heard of this before, either.

    What third-party software do you have installed on both? Especially something that might modify the Finder.

     

    Try booting into Safe Mode and see if it still occurs.

  • 4. Re: Saving a document problems
    Topher Kessler Level 6 Level 6 (9,340 points)

    Does the problem happen if you access these folders directly instead of performing a search for them in the Save dialogue box?

  • 5. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    I got the iMac just a few days ago and to track this I saved every file I donwloaded (below). All other apps were from Mac App Store. Other than that I downloaded iTunes match music. I didn't modify the finder with anything like Cocktail, although WordService is not ML tested. Icc360.zip is the package for Logitech.

     

    I noticed the problem after installing Flashplayer, Logitech software for the MX Revolution mouse and starting editing my imported iPhoto library which caused many application crashes.

     

    Pages is my go to word processor and it regualry occurs. I can't say for sure that it is happening with other saves right now because I can't reproduce the problem right now, but I believe I encountered this saving pdf's from safari and other saves, but I can't be sure right now that it isn't a Pages issue only.

     

    I will try booting from safe mode. Thanks for getting into this problem with me.save problem Downloaded apps .jpg.

  • 6. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    No, I can navigate normally unless I use the Spotlight search box.

  • 7. Re: Saving a document problems
    Barney-15E Level 8 Level 8 (35,295 points)

    Could be AppTamer or Moom. I don't think any of the others would cause problems. Possibly DropBox.

     

    I read a little about AppTamer and it somehow "pauses" applications when not in use. Try disabling it "pausing" Finder and Spotlight. Still, that would be inconclusive, so uninstalling it would be the best check. Starting in Safe Mode should also disable it, along with anything else.

  • 8. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    I never installed App Tamer on this work station. I trashed it anyway.

    I disabled Moom, Dropbox, Logitech, Chrome, PopClip, ScanSnap in fact, everything except iTunes helper at login, which I figure if that was a problem, everyone would be complaining.

    I started in safe mode (Spotlight didn't work in any application or from the desktop).

    I returned to my usual login and i still have the problem.

  • 9. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    I never installed App Tamer on this work station. I trashed it anyway.

    I disabled Moom, Dropbox, Logitech, Chrome, PopClip, ScanSnap in fact, everything except iTunes helper at login, which I figure if that was a problem, everyone would be complaining.

    I started in safe mode (Spotlight didn't work in any application or from the desktop).

    I returned to my usual login and i still have the problem.

  • 10. Re: Saving a document problems
    Topher Kessler Level 6 Level 6 (9,340 points)

    You might try resetting the spotlight index to see if that will help. This will take a short while for the index to rebuild, but may yield a more functional search result. To do this, open the Spotlight system preferences and add the hard drive to its Privacy list, followed by removing it, which will spur the rebuild of the index.

  • 11. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    I did that on the AIR, and I will do it on the iMac. It didn't help on AIR though.

  • 12. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    Resetting Spotlight index didn't work.

     

    I may have a solution. I installed an extension to PopClip from their website that allows you to select text and spotlight search for the selection. I disabled it and the dimmed folder problem appears to be resolved in Pages. on the iMac. Since the problem has been irregular, I'll run this for a bit and get back to the forum with final results.

  • 13. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    No, I wish that was the solution. I did isolate the problem to pages documents though.

  • 14. Re: Saving a document problems
    NRoitman Level 1 Level 1 (0 points)

    I was just about to wipe and reload when I decided to update the system software. OS X 10.8.3 solved this problem. I guess Apple gets the points? Thank you all for your help.

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