1 2 Previous Next 26 Replies Latest reply: Mar 18, 2013 9:36 AM by léonie Go to original post
  • 15. Re: Create New Library
    léonie Level 9 Level 9 (51,640 points)

    Both "New" and "Other" require that a "Filechooser" dialogue needs to be launched.

     

    An in your Console Printout I see two problems related to "Filechooser" panels:

    3/18/13 7:43:42.659 AM Aperture[961]: RVS:__54-[NSRemoteSavePanel _runOrderingOperationWithContext:]_block_invoke_0319 : Timeout occured while waiting for the window

    Here we see a timeout message while waiting for a "Save" panel - what is puzzling, is that the object in question is a "NSRemoteSavePanel" - are you in any way accessing files over a network?

     

    The other is related to fonts:

    3/18/13 7:43:03.464 AM com.apple.launchd.peruser.501[389]: (com.apple.ubd[958]) Exited with code: 254

    3/18/13 7:43:13.511 AM com.apple.XType.FontHelper[963]: FontHelper:  message received. (<dictionary: 0x7f8cb941d4d0> { count = 2, contents =

              "query" => <string: 0x7f8cb941d630> { length = 110, contents = "com_apple_ats_name_postscript == "HelveticaNeueUI" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }

              "restricted" => <bool: 0x7fff795f2320>: true

    })

    You may have installed fonts in your user library, that are corrupted or cannot be accessed for some reasons, but are blocking the access to the fonts needed to write the panels.

     

    Check the folder

    your user home folder > Library  > Fonts

    if you have any fonts installed, that are not installed for your other user accounts.

     

    I don't know, what the report from the com.apple.KernelExtensionServer means ...

  • 16. Re: Create New Library
    Frank Caggiano Level 7 Level 7 (23,795 points)

    Are thee any diferencs with the iCloud settings between the accounts that work and the one that doesn;'t?

  • 17. Re: Create New Library
    e2photo Level 2 Level 2 (165 points)

    I have used Font Book to remove all questionable fonts (triangle with exclamation mark) and disabled all user specific fonts.  It did not help.

     

    One account does not have iCloud set up as I never use it on that account

     

    Redid the Console look:  The bolded text below is what pops into the console window as soon as I click on the 'Create New' Button

     

    3/18/13 9:30:51.853 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[334]) Exited with code: 254

    3/18/13 9:30:57.695 AM com.apple.XType.FontHelper[343]: FontHelper:  message received. (<dictionary: 0x7f9dab200060> { count = 2, contents =

              "query" => <string: 0x7f9dab200000> { length = 110, contents = "com_apple_ats_name_postscript == "HelveticaNeueUI" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }

              "restricted" => <bool: 0x7fff75f09320>: true

    })

    3/18/13 9:30:57.696 AM com.apple.XType.FontHelper[343]: AutoActivation:  scopes (

        "/Library/Application Support/Apple/Fonts"

    )

    3/18/13 9:31:05.378 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[340]) Exited with code: 254

    3/18/13 9:31:10.422 AM sandboxd[347]: ([341]) Aperture(341) deny mach-lookup com.apple.KernelExtensionServer

    3/18/13 9:31:10.000 AM kernel[0]: Sandbox: sandboxd(347) deny mach-lookup com.apple.coresymbolicationd

    3/18/13 9:31:19.218 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[345]) Exited with code: 254

    3/18/13 9:31:30.001 AM com.apple.security.pboxd[350]: CGSGetWindowTags: Invalid window 0x87

    3/18/13 9:31:30.001 AM com.apple.security.pboxd[350]: kCGErrorFailure: CGSSetHideOnDeact: error getting window tags

    3/18/13 9:31:32.585 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[348]) Exited with code: 254

    3/18/13 9:31:39.920 AM Aperture[341]: RVS:__54-[NSRemoteSavePanel _runOrderingOperationWithContext:]_block_invoke_0319 : Timeout occured while waiting for the window

    3/18/13 9:31:46.504 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[351]) Exited with code: 254

    3/18/13 9:31:59.981 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[354]) Exited with code: 254

    3/18/13 9:32:03.156 AM com.apple.security.pboxd[350]: CGSGetWindowTags: Invalid window 0x88

    3/18/13 9:32:03.156 AM com.apple.security.pboxd[350]: kCGErrorFailure: CGSSetHideOnDeact: error getting window tags

    3/18/13 9:32:12.769 AM tccd[272]: Unable to talk to lsboxd

    3/18/13 9:32:12.822 AM sandboxd[361]: ([272]) tccd(272) deny mach-lookup com.apple.ls.boxd

    3/18/13 9:32:12.000 AM kernel[0]: Sandbox: sandboxd(361) deny mach-lookup com.apple.coresymbolicationd

    3/18/13 9:32:13.150 AM Aperture[341]: RVS:__54-[NSRemoteSavePanel _runOrderingOperationWithContext:]_block_invoke_0319 : Timeout occured while waiting for the window

    3/18/13 9:32:13.621 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[355]) Exited with code: 254

    3/18/13 9:32:27.139 AM com.apple.launchd.peruser.501[193]: (com.apple.ubd[366]) Exited with code: 254

  • 18. Re: Create New Library
    Frank Caggiano Level 7 Level 7 (23,795 points)
    One account does not have iCloud set up as I never use it on that account

     

    That's on the working account? If so as a test disable ALL iCloud settings for the non-working account and try it.

  • 19. Re: Create New Library
    e2photo Level 2 Level 2 (165 points)

    Trying to sign out of iCloud with the signing out display going for about 5 minutes now....

  • 20. Re: Create New Library
    e2photo Level 2 Level 2 (165 points)

    I have unchecked all iCloud items...Had no effect on Aperture problem

  • 21. Re: Create New Library
    Frank Caggiano Level 7 Level 7 (23,795 points)

    I think you're going to have to conatct Apple on this.

     

    The NSRemoteSavePanel error was a reported bug, it has to do with the new sandboxing policies.It manifested itself by not allowing some users to save files in some apps and was strongly correlated with iCloud which is why I asked you to try turning off iCloud on the non-working account.

     

    Two last things I can think of to try:

     

    One turn off networking before starting Aperture and give it a shot. See if there is any change.

     

    Second is to run Disk Utilities Repair Permissions. As a rule I never recommend this especially in the case where only one account is not working but there were some reports that doing this also cleared up the problem.

     

    good luck

  • 22. Re: Create New Library
    Frank Caggiano Level 7 Level 7 (23,795 points)

    OK one real last thing.

     

    There is another plist file  associated woth Aperture it is in

     

    /Users/YourUserName/Library/Containers/com.apple.Aperture/Container.plist

     

    While there is no mention of this directly fixing your situation this plist file does deal with security and sandboxingso it is reasonable to think it might have something to do with this.
    I would quit Aperture, move that Container.plist file to the desktop, reboot the machine and try Aperture. If it still fails you can move the plist file back.
  • 23. Re: Create New Library
    e2photo Level 2 Level 2 (165 points)

    I really appreciate all the help from Frank and Leonie.  I finally called Apple Support and I will try to replicate what they told me.  This is not for the faint of heart and I am not 100% sure I have all the steps, but I think so.

     

    1. Select Option-->Go (in file menu) to open user specific library

    2. Go to Application Support folder--->Aperture folder (delete the whole thing)

    3. Go to Caches folder-->look for folder com.apple.aperture  [I did not have one].  I assume he would have had me delete it if I had found it

    4. Go to Preference folder-->delete com.apple.aperture.plist

    5. Repair permission with Disk Utility and restart computer.

     

    That worked as best as I can tell.

     

    When I upgraded to 10.8.3 I had repaired permission right before I upgraded so who know.

     

    Special thanks to Ben at Apple Support!!

  • 24. Re: Create New Library
    Frank Caggiano Level 7 Level 7 (23,795 points)

    Glad it's finally fixed.

     

    regards

  • 25. Re: Create New Library
    e2photo Level 2 Level 2 (165 points)

    Me too.  I was developing some pretty significant anxiety as Aperture is a critical program for my business as well as personal stuff!  And I really appreciate Frank's and Leonie's efforts.

  • 26. Re: Create New Library
    léonie Level 9 Level 9 (51,640 points)

     

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