Currently Being ModeratedFeb 22, 2013 7:32 AM (in response to gn_id)
Works for me, as well. Thanks SO much!
Currently Being ModeratedMar 16, 2013 8:51 PM (in response to Kybber)
May I ask how you downgraded. I've tried constantly with this new iTunes and everytime I click to the store, it crashes only displaying the black screens for the cover flow. Very annoying.
Currently Being ModeratedMar 18, 2013 9:32 AM (in response to gn_id)
Disabling it worked for me too... great .
Currently Being ModeratedMar 26, 2013 12:31 PM (in response to gn_id)
Yor're the man!!!
That definitely solve my problem.
Currently Being ModeratedApr 8, 2013 9:49 AM (in response to gn_id)
I've had the same stupid Itunes store issue like evryone else and have been hunting for a solution. I'm a 65 year old retired carpenter and no computer whiz kid.... but I followed the info and links from gn_id and that got it fixed. My hats off to you!
Currently Being ModeratedApr 15, 2013 11:41 AM (in response to polydorus)
So gn_id seems to be the man to see to fix this but my error is a little different then the one everyone else seems to be posting on. I'm on a windows 7 Home Premium 64-bit OS. Intel 3570K processor. I do not yet have a graphics card I am using the onboard graphics of an MSI Z77A-G45 motherboard:
Faulting application name: iTunes.exe, version: 126.96.36.199, time stamp: 0x51253247
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0x14fc
Faulting application start time: 0x01ce3a0500823809
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 43e1a56f-a5f8-11e2-8a02-d43d7e980984
Any help anyone can give me on this would be HUGELY appreciated. Thanks so much in advance.
Currently Being ModeratedAug 21, 2013 8:35 PM (in response to JKropf)
JKropf, I had an error with the exact same error code and here's how I fixed it:
After trying gn_id's fix and having it not work, I pulled out procmon.exe myself and discovered that iTunes was trying to load QTMovieWin.dll and seemed to be failing to find it. I could see that it was searching all the folders in the PATH environment variable, so I added the folder containing that file (C:\Program Files (x86)\Common Files\Apple\Apple Application Support\) to the PATH environment variable, and voila it started working.
Hope this helps,
Currently Being ModeratedAug 22, 2013 6:28 AM (in response to polydorus)
I have windows 8 64 and i having this exact same problem. This fix doenst work for windows 8 though.
Currently Being ModeratedAug 22, 2013 10:02 AM (in response to xalassa)
I've had that problem for weeks good luck getting a response. I am also on a Windows 8 64 machine.
Currently Being ModeratedAug 22, 2013 10:12 AM (in response to xalassa)
If you have an onboard intel graphics processor try disabling that, I saw it in another post and it finally worked for me. Good luck.
Currently Being ModeratedAug 22, 2013 11:39 AM (in response to polydorus)
I've made the update through the device manager (my video card is an intel 4000 3rd generation) and now it works.
Currently Being ModeratedAug 24, 2013 9:40 AM (in response to sflanker)
Thank you so much Paul, it worked for me too! QTMovieWin.dll was the source of the problem. Just wondering why such an error occurs...
Currently Being ModeratedAug 24, 2013 4:25 PM (in response to polydorus)
Hi guys - new laptop, been running it for about 5 months, no problems. Suddenly today iTunes crashes everytime I try to access the store. I can access all other parts of iTunes and I can get Genius updates (store crashes iTunes with Genius disabled also). I disabled the MS fix that is referenced above with no effect. I have turned off all firewalls to no effect. I get the following from MS:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 188.8.131.52
Application Timestamp: 520e4d27
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83c8a
Exception Code: c06d007e
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any ideas would be appreciated.
Currently Being ModeratedAug 24, 2013 6:40 PM (in response to Baron23-1)
I am having this problem as well Baron23-1, and the above fixes are not working for me either. All the sudden Genius wants to work as well, and when it finishes working an error pops up that says : We could not complete your iTunes store request (but i never made a request). An unknown error occurred (4002). There was error in the iTunes store. Please try again later. What is happening with my iTunes store?