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iTunes 11 crashes when opening the store - no error message

47730 Views 110 Replies Latest reply: Mar 25, 2014 11:53 AM by tigermoth2002 RSS
  • rickshepard Calculating status...

    Works for me, as well. Thanks SO much!

  • Choise Calculating status...

    May I ask how you downgraded. I've tried constantly with this new iTunes and everytime I click to the store, it crashes only displaying the black screens for the cover flow. Very annoying.

  • billwee Calculating status...

    Disabling it worked for me too... great .

  • atmaui Calculating status...




    Yor're the man!!!


    That definitely solve my problem.

  • MrJPCoyote Calculating status...

    I've had the same stupid Itunes store issue like evryone else and have been hunting for a solution. I'm a 65 year old retired carpenter and no computer whiz kid.... but I followed the info and links from gn_id and that got it fixed. My hats off to you!

  • JKropf Calculating status...

    So gn_id seems to be the man to see to fix this but my error is a little different then the one everyone else seems to be posting on. I'm on a windows 7 Home Premium 64-bit OS. Intel 3570K processor. I do not yet have a graphics card I am using the onboard graphics of an MSI Z77A-G45 motherboard:



    Faulting application name: iTunes.exe, version:, time stamp: 0x51253247

    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a

    Exception code: 0xc06d007e

    Fault offset: 0x0000c41f

    Faulting process id: 0x14fc

    Faulting application start time: 0x01ce3a0500823809

    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

    Report Id: 43e1a56f-a5f8-11e2-8a02-d43d7e980984


    Any help anyone can give me on this would be HUGELY appreciated. Thanks so much in advance.

  • sflanker Calculating status...

    JKropf, I had an error with the exact same error code and here's how I fixed it:

    After trying gn_id's fix and having it not work, I pulled out procmon.exe myself and discovered that iTunes was trying to load QTMovieWin.dll and seemed to be failing to find it. I could see that it was searching all the folders in the PATH environment variable, so I added the folder containing that file (C:\Program Files (x86)\Common Files\Apple\Apple Application Support\) to the PATH environment variable, and voila it started working.

    Hope this helps,


  • xalassa Calculating status...

    I have windows 8 64 and i having this exact same problem. This fix doenst work for windows 8 though.

  • Drifting Ronin Level 1 Level 1 (0 points)

    I've had that problem for weeks good luck getting a response. I am also on a Windows 8 64 machine.

  • Drifting Ronin Level 1 Level 1 (0 points)

    If you have an onboard intel graphics processor try disabling that, I saw it in another post and it finally worked for me. Good luck.

  • xalassa Level 1 Level 1 (0 points)

    Disabled and still crashs.

  • xalassa Level 1 Level 1 (0 points)

    I've made the update through the device manager (my video card is an intel 4000 3rd generation) and now it works.

  • Jim_375 Calculating status...

    Thank you so much Paul, it worked for me too! QTMovieWin.dll was the source of the problem. Just wondering why such an error occurs...

  • Baron23-1 Calculating status...

    Hi guys - new laptop, been running it for about 5 months, no problems.  Suddenly today iTunes crashes everytime I try to access the store.  I can access all other parts of iTunes and I can get Genius updates (store crashes iTunes with Genius disabled also).  I disabled the MS fix that is referenced above with no effect.  I have turned off all firewalls to no effect.  I get the following from MS:


    Problem signature:

      Problem Event Name:                        APPCRASH

      Application Name:                             iTunes.exe

      Application Version:                 

      Application Timestamp:                     520e4d27

      Fault Module Name:                          KERNELBASE.dll

      Fault Module Version:                        6.1.7601.18015

      Fault Module Timestamp:                  50b83c8a

      Exception Code:                                  c06d007e

      Exception Offset:                                0000c41f

      OS Version:                                          6.1.7601.

      Locale ID:                                             1033

      Additional Information 1:                  0a9e

      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:                  0a9e

      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789


    Any ideas would be appreciated.

  • TheMightyBalken Calculating status...

    I am having this problem as well Baron23-1, and the above fixes are not working for me either. All the sudden Genius wants to work as well, and when it finishes working an error pops up that says : We could not complete your iTunes store request (but i never made a request). An unknown error occurred (4002). There was error in the iTunes store. Please try again later. What is happening with my iTunes store?

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