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Please unlock my iPhone

301 Views 7 Replies Latest reply: Mar 18, 2013 12:06 PM by Jacob Qin RSS
Jacob Qin Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 18, 2013 11:22 AM

As I bought my iPhone 5 in the USA from Sprint, full price with tax,

unlocked ,it was excepted to be a global phone. But now I come across with

some problems in China using local carrier, everything is working properly

except sending text message, and iMessage and Facetime also seem not to

work.This is very serious for Apple and me! Will I have the chance to fix


I come back USA, But I will go to China in next month, I want to use my iPhone 5. Please help me.


Information of my iPhone:

IMEI: 990002742018318

MEID: 99000274201831

iPhone 5, iOS 6.1.2
  • razmee209 Level 7 Level 7 (21,300 points)
    Currently Being Moderated
    Mar 18, 2013 11:24 AM (in response to Jacob Qin)

    ONly the carrier that the phone is locked to can unlock it.


    YOu will have to contact Sprint and see if they offer unlocking.

  • iPhone_Warrior Level 3 Level 3 (625 points)
    Currently Being Moderated
    Mar 18, 2013 11:39 AM (in response to Jacob Qin)

    It sounds like your phone is unlocked but your using it on an unsupported carrier. China Telecom and Unicom are the 2 supported carriers. If using on any other you will need to figure out how to get them to work.

    Note that some features on a unsupported carrier may not work.

  • razmee209 Level 7 Level 7 (21,300 points)
    Currently Being Moderated
    Mar 18, 2013 11:41 AM (in response to Jacob Qin)

    Sorry, Apple doesn't unlock phones only the CARRIER does, which in your case is Sprint.

  • wjosten Level 10 Level 10 (91,370 points)
    Currently Being Moderated
    Mar 18, 2013 11:43 AM (in response to Jacob Qin)

    Here's the deal, Sprint controls whether your sim slot is unlocked or not, not Apple or anyone else. Fact is, Sprint absolutely will not authorize the unlocking of your sim slot unless you are a customer in good standing. So, either sign up for service with Sprint & then request the sim slot be unlocked, or sell the phone. If not unlocked, it will be useless to you in China. Apple can't/won't help you.

  • deggie Level 8 Level 8 (44,860 points)
    Currently Being Moderated
    Mar 18, 2013 11:44 AM (in response to Jacob Qin)

    No, Apple didn't let you down. If you had gone to an Apple Store you could have purchased an UNLOCKED iPhone 5 and used it now. Instead you chose to go to a Sprint Store and purchase a no contract LOCKED iPhone (Sprint doesn't sell and unlocked iPhone 5). Or, better yet, you could buy an iPhone in China.


    You tried to save some money by going around the system and you did not do your homework. If you sign up for Sprint service for six months you can then apply to unlock the GSM side of the phone.


    Your best bet at this point is to sell the iPhone 5 to a Sprint user and use the proceeds towards buying an iPhone in China.


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