7 Replies Latest reply: Mar 18, 2013 12:06 PM by Jacob Qin
Jacob Qin Level 1 Level 1 (0 points)

As I bought my iPhone 5 in the USA from Sprint, full price with tax,

unlocked ,it was excepted to be a global phone. But now I come across with

some problems in China using local carrier, everything is working properly

except sending text message, and iMessage and Facetime also seem not to

work.This is very serious for Apple and me! Will I have the chance to fix

this?


I come back USA, But I will go to China in next month, I want to use my iPhone 5. Please help me.

 

Information of my iPhone:


IMEI: 990002742018318

MEID: 99000274201831


iPhone 5, iOS 6.1.2
  • 1. Re: Please unlock my iPhone
    razmee209 Level 7 Level 7 (23,385 points)

    ONly the carrier that the phone is locked to can unlock it.

     

    YOu will have to contact Sprint and see if they offer unlocking.

  • 2. Re: Please unlock my iPhone
    iPhone_Warrior Level 3 Level 3 (640 points)

    It sounds like your phone is unlocked but your using it on an unsupported carrier. China Telecom and Unicom are the 2 supported carriers. If using on any other you will need to figure out how to get them to work.

    Note that some features on a unsupported carrier may not work.

  • 3. Re: Please unlock my iPhone
    Jacob Qin Level 1 Level 1 (0 points)

    I contacted Sprint in last week, They told me, They can't do it. and told me contact Apple.

     

    I don't why, my phone is Apple, Computer is apple…….anything is apple.

     

    But I can't use my iPhone in China, Apple let me down.

  • 4. Re: Please unlock my iPhone
    razmee209 Level 7 Level 7 (23,385 points)

    Sorry, Apple doesn't unlock phones only the CARRIER does, which in your case is Sprint.

  • 5. Re: Please unlock my iPhone
    wjosten Level 10 Level 10 (93,285 points)

    Here's the deal, Sprint controls whether your sim slot is unlocked or not, not Apple or anyone else. Fact is, Sprint absolutely will not authorize the unlocking of your sim slot unless you are a customer in good standing. So, either sign up for service with Sprint & then request the sim slot be unlocked, or sell the phone. If not unlocked, it will be useless to you in China. Apple can't/won't help you.

  • 6. Re: Please unlock my iPhone
    deggie Level 8 Level 8 (46,525 points)

    No, Apple didn't let you down. If you had gone to an Apple Store you could have purchased an UNLOCKED iPhone 5 and used it now. Instead you chose to go to a Sprint Store and purchase a no contract LOCKED iPhone (Sprint doesn't sell and unlocked iPhone 5). Or, better yet, you could buy an iPhone in China.

     

    You tried to save some money by going around the system and you did not do your homework. If you sign up for Sprint service for six months you can then apply to unlock the GSM side of the phone.

     

    Your best bet at this point is to sell the iPhone 5 to a Sprint user and use the proceeds towards buying an iPhone in China.

  • 7. Re: Please unlock my iPhone
    Jacob Qin Level 1 Level 1 (0 points)

    What is you mean? My phone is unlocked. If I using Telecom or Unicom, It will working good.