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Getting an odd bounce message

6023 Views 31 Replies Latest reply: Apr 29, 2013 7:22 AM by Stephen Tannenbaum1 RSS
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Jim Hall1 Level 2 Level 2 (470 points)
Currently Being Moderated
Mar 18, 2013 7:42 AM

Yesterday I began to get the identical bounce message no matter who I sent an email to. I even tried it on a two other personal accounts that I control and got the same message. Is anyone else seeing it? Is it real or random? The emails are being received despite the bounce message. My isp is Road Runner and they were sent from my me.com address.

 

Your message cannot be delivered to the following recipients:

 

Recipient address: REDACTED FOR PRIVACY

Reason: Rejection greeting returned by server.

Diagnostic code: smtp;554-mailmx.sarcom.com Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

Remote system: dns;mailmx.sarcom.com (TCP|17.158.161.5|35159|208.65.135.12|25) (mailmx.sarcom.com)

 

Original-envelope-id: 0MJU00J6G5HJ6340@nk11p00mm-asmtp006.mac.com

Reporting-MTA: dns;nk11p00mm-asmtp006.mac.com (tcp-daemon)

Arrival-date: Mon, 18 Mar 2013 02:56:07 +0000 (GMT)

Mac mini, Mac OS X (10.6.8), 4 gigs ram
  • Ken Means Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 18, 2013 12:05 PM (in response to Jim Hall1)

    I'm getting this bounce message too. It just started recently. My ISP is also Road Runner.

  • fishtrap Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 19, 2013 3:38 PM (in response to Jim Hall1)

    Same thing for me, I am being rejected from all over the place, doesn't matter where I am sending email either.

     

    Funny thing is, the message comes back from postmasert@mac.com and I thought mac.com was not longer being used.

  • willylum Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 20, 2013 8:21 AM (in response to fishtrap)

    I have been getting the same message for 2 days when sending from my me.com account from my desktop. No bounces when sent from other accounts ie att.net, business domain etc. so know it is not an IP address issue as suggested on other forums. Not haappenin when sending from my iphone or ipad which uses an icloud.com address.

     

    Not happening when sent from icloud.com account with same email either online or from Mail.app on desktop.

     

    I am receiving mail via the me.com account still.

     

    Has the Apple server at least me.com

    gotten a “bad reputation?!” Hopefully this will get fixed soon. If anyone has an idea or fix, please respond.

  • jstephentracy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 20, 2013 1:43 PM (in response to Jim Hall1)

    Perhaps Apple has decided to exit the Free email game . . .this type of aggrivation would be a way to get people off their server

     

    Your message cannot be delivered to the following recipients:

     

    Recipient address: xxx@renotahoeshortsale.com

    Reason: Rejection greeting returned by server.

    Diagnostic code: smtp;554-p3pismtp01-055.prod.phx3.secureserver.net Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

    Remote system: dns;smtp.secureserver.net (TCP|17.158.161.3|53838|72.167.238.201|25) (p3pismtp01-055.prod.phx3.secureserver.net)

     

    Original-envelope-id: 0MJZ00A9B7TFSH30@nk11p00mm-asmtp004.mac.com

    Reporting-MTA: dns;nk11p00mm-asmtp004.mac.com (tcp-daemon)

    Arrival-date: Wed, 20 Mar 2013 20:34:27 +0000 (GMT)

     

    Original-recipient: rfc822;@renotahoeshortsale.com

    Final-recipient: rfc822;@renotahoeshortsale.com

    Action: failed

    Status: 5.0.0 (Rejection greeting returned by server.)

    Remote-MTA: dns;smtp.secureserver.net

    (TCP|17.158.161.3|53838|72.167.238.201|25)

    (p3pismtp01-055.prod.phx3.secureserver.net)

    Diagnostic-code: smtp;554-p3pismtp01-055.prod.phx3.secureserver.net Your access

    to this mail system has been rejected due to the sending MTA's poor

    reputation. If you believe that this failure is in error,

    please contact the intended recipient via alternate means.

  • CLJames Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2013 12:48 PM (in response to Jim Hall1)

    Same thing started happenig to me today. Anybody have the fix for this?

     

    Action: failed

    Status: 5.0.0 (Rejection greeting returned by server.)

    Remote-MTA: dns;smtp.secureserver.net

    (TCP|17.158.161.2|60225|72.167.238.201|25)

    (p3pismtp01-32.prod.phx3.secureserver.net)

    Diagnostic-code: smtp;554-p3pismtp01-32.prod.phx3.secureserver.net Your access

    to this mail system has been rejected due to the sending MTA's poor

    reputation. If you believe that this failure is in error,

    please contact the intended recipient via alternate means.

  • CLJames Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2013 1:05 PM (in response to Jim Hall1)

    Hmmm. My ISP is Cox, but I don't think the issues is with the ISP.

    In my e-mail preferences, I changed my outgoing server from smpt.me.com to smpt.mac.com and checked the box to only use that server. I was able to get the e-mail message through that way. I read on a different discusion thread that it has been happening with .me since last week. Sounds like apple is sabotaging .me.

  • louiexiv Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 9, 2013 1:40 AM (in response to Jim Hall1)

    I started getting the same rejection notice today, both when I use my me.com email address, and when I use my icloud.com email address. My online research indicates that it is a problem with Apple's server having a "reputation problem" or being outright blacklisted.

     

    I sent feedback on the Apple web page. Does anyone know a better way to bring the problem to Apple's attention?

  • Alex Dupuy Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 9, 2013 2:51 AM (in response to louiexiv)

    Given the dates on this thread from March, seems like we can expect 3-4 days before the problem is resolved...

     

    [as replied elsewhere on this forum https://discussions.apple.com/message/21738543#21738543]

     

    I am seeing the same problem with my mac.com e-mail address - given that it is occurring with all three domains, it is probably an IP range blacklist and not directly related to SPF or other domain data.

     

    Update: http://www.rackaid.com/resources/cannot-send-email-blacklisted/ has a good description of the problem - and it seems like the Cisco IronPort SenderBase Security Network (http://www.senderbase.org/senderbase_queries/rep_lookup?search_name=17.172.81.1& action%3ASearch=Search) is indeed responsible for our problems - although there is little that we can do about it except wait for Apple to clean up the problem with the iCloud SMTP delivery systems.

  • Jennifer Mitchell1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 9, 2013 9:21 AM (in response to Alex Dupuy)

    Same problem here, just started occuring over the weekend. Several emails - but not all - from mac email address have returned with that error.

     

    A similar error, "Remote SMTP server has rejected address" for reason of "Connection refused due to abuse.Please contact your E-mail provider" has also appeared, when sending.

  • Owen Schultz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2013 8:22 AM (in response to Jim Hall1)

    Same problem here.  Was happening last week, then went away, now it is back.  Some emails going through, others are bouncing back with either a bad reputation error or a rejection greeting returned by server.

  • Owen Schultz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2013 8:24 AM (in response to Jim Hall1)

    Diagnostic code: smtp;554-p3pismtp01-052.prod.phx3.secureserver.net Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

    Remote system: dns;smtp.secureserver.net (TCP|17.172.81.0|46952|72.167.238.201|25) (p3pismtp01-052.prod.phx3.secureserver.net)

     

    and

     

    Reason: Rejection greeting returned by server.

    Diagnostic code: smtp;554 p3plibsmtp01-05.prod.phx3.secureserver.net bizsmtp Connection refused. IB111

    Remote system: dns;smtp.secureserver.net (TCP|17.172.81.3|52528|72.167.238.29|25) (p3plibsmtp01-05.prod.phx3.secureserver.net bizsmtp Connection refused. IB111)

     

    Same message same recipient, two different rejections minutes apart.



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