3 Replies Latest reply: Mar 18, 2013 5:34 PM by Eric Root
Hintermwald Level 1 Level 1 (0 points)

On my iMac late12 for one specific user Mail doesn't work any more.

 

Trying to repair, i receive the following report:

 

 

Process:         Mail [427]

Path:            /Applications/Mail.app/Contents/MacOS/Mail

Identifier:      com.apple.mail

Version:         6.3 (1503)

Build Info:      Mail-1503000000000000~2

Code Type:       X86-64 (Native)

Parent Process:  launchd [283]

User ID:         503

 

Date/Time:       2013-03-17 21:32:23.124 +0100

OS Version:      Mac OS X 10.8.3 (12D78)

Report Version:  10

 

Interval Since Last Report:          -476 sec

Crashes Since Last Report:           12

Per-App Crashes Since Last Report:   12

Anonymous UUID:                      06ADE3BF-C752-B419-CF76-3F733AEA75E4

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

 

Application Specific Information:

Sandbox creation failed: Container object initialization failed: NSCocoaErrorDomain:513 “com.apple.iWork.Pages.plist” couldn’t be moved because you don’t have permission to access “Preferences”.

 

Source: ~/Library/Containers/com.apple.mail/Data/Library/Preferences/com.apple.iWork.Pa ges.plist

Dest: ~/Library/Containers/com.apple.mail/OldData/20130317T213223.11+0100/Library/Pre ferences/com.apple.iWork.Pages.plist

Destination permissions info:

  0 stat: 2

-1  o:User m:040700 f:()

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-2  o:User m:040700 f:()

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-3  o:User m:040700 f:()

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-4  o:User m:040700 f:()

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-5 <CONTAINER>  o:User m:040700 f:()

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-6  o:User m:040700 f:()

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-7 <LIBRARY>  o:User m:040700 f:hidden

!#acl 1

group:ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C:everyone:12:deny:delete

 

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-8 <HOME>  o:User m:040700 f:()

!#acl 1

group:ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C:everyone:12:deny:delete

user:73E4D38D-0B1D-4BC4-AF2E-492FD03D8871:Stephana:501:allow:read,write,execute, append,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity

 

    fs: hfs, fsid: 1000009/11, mf: 0480d000

-9  o:Root m:040755 f:()

    fs: hfs, fsid: 1000009/11, mf: 0480d000

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libxpc.dylib                  0x00007fff8e9ca21a _xpc_runtime_init_once + 1029

1   libdispatch.dylib             0x00007fff914600b6 _dispatch_client_callout + 8

2   libdispatch.dylib             0x00007fff91460041 dispatch_once_f + 50

3   libxpc.dylib                  0x00007fff8e9c1919 _xpc_runtime_set_domain + 190

4   libxpc.dylib                  0x00007fff8e9c0e90 _libxpc_initializer + 430

5   libSystem.B.dylib             0x00007fff91b38b2d libSystem_initializer + 172

6   dyld                          0x00007fff68bdb378 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 236

7   dyld                          0x00007fff68bdb762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

8   dyld                          0x00007fff68bd806e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380

9   dyld                          0x00007fff68bd7fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

10  dyld                          0x00007fff68bd7fc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210

11  dyld                          0x00007fff68bd7eba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

12  dyld                          0x00007fff68bc9fc0 dyld::initializeMainExecutable() + 207

13  dyld                          0x00007fff68bcdb04 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3060

14  dyld                          0x00007fff68bc9397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761

15  dyld                          0x00007fff68bc905e _dyld_start + 54

 

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x00000000000005a0  rbx: 0x00007f8583c166c0  rcx: 0x2184fb61ee6be466  rdx: 0x0000000000000587

  rdi: 0x0000000000000000  rsi: 0x00007fff56c34a58  rbp: 0x00007fff56c35db0  rsp: 0x00007fff56c34f10

   r8: 0x00007fff56c34ee0   r9: 0x00007f858400fc00  r10: 0x00007f8583c0ca50  r11: 0x00007fff56c35199

  r12: 0x00007fff56c35180  r13: 0x00007fff56c34f2c  r14: 0x0000000000000001  r15: 0x00007f858400fc00

  rip: 0x00007fff8e9ca21a  rfl: 0x0000000000010206  cr2: 0x00007fff7719b690

What can I do, other users are still working fine with the same mail account.
I appreciate your help.


iMac (21.5-inch, Late 2012), OS X Mountain Lion (10.8.3)
  • 1. Re: Mail does not start due to problems with Libraries
    Eric Root Level 6 Level 6 (16,195 points)

    Take notes of all account information. You may need to set the accounts up again. Quit Mail.

     

    You need to look in the user Library. Hold down the option key while using the Finder "Go To Folder" command. Enter ~/Library. Move the Mail folder to the desktop. Open Mail and test. If it still doesn't work, you can put the folder back where you got it. If it works, then delete the folder on the desktop.

     

    If you prefer to make your user library permanently visible, use the Terminal command found below.


    http://osxdaily.com/2011/07/04/show-library-directory-in-mac-os-x-lion/


    You might want to bookmark the command. I had to use it again after I installed 10.8.2. I have also been informed that if you drag the user library to Finder it will remain visible.

     

    Screen Shot 2013-03-17 at 5.39.18 PM.png


  • 2. Re: Mail does not start due to problems with Libraries
    Hintermwald Level 1 Level 1 (0 points)

    Thanks for your time Eric,

     

    but it still doesn´t work.

     

    Starting the mail app, I still receive the upper report. I think the main point in it is the following line:

    Application Specific Information:

    Sandbox creation failed: Container object initialization failed: NSCocoaErrorDomain:513 “com.apple.iWork.Pages.plist” couldn’t be moved because you don’t have permission to access “Preferences”.

     

    And I don´t know what to do.

    I can still use MAIL and the same mail account from my admin user. without any problems.

  • 3. Re: Mail does not start due to problems with Libraries
    Eric Root Level 6 Level 6 (16,195 points)

    Try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

    Safe Mode - About