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iPhone 5 bad call voice quality

274068 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • beatlejohn Calculating status...
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    Mar 10, 2013 5:37 PM (in response to joos8123)

    Same problem here in australia using vodafone. Upgraded in December last year from an iphone 3GS. The call quality on this phone is rubbish.. I can hear the other person but they are always complaining of my voice dropping in and out. The calls drop out all the time. I really dont believe its a reception issue it has to be iphone 5... FIX IT APPLE!

  • bc.rotaru Calculating status...
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    Mar 11, 2013 3:17 PM (in response to joos8123)

    Hi,

     

    I have the same issue in Romania on COSMOTE network. The problem seems to occur only on EDGE regardless of signal strength. Please fix the problem ASAP Apple! I have no problem with other phones in the same place and on the same network carrier.

  • Connorclements Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 13, 2013 7:09 AM (in response to joos8123)

    I have a solution, worked for me

     

    • Take out the sim
    • Take phone back to Apple
    • Get a refund
    • Put the sim in a Sony Xperia Z
    • No more call quality problems!

     

    Have been an iPhone user long before the original was on sale in the UK, have had every model since, this iPhone 5 call quality issue and the attitude of Apple towards it has made me switch to Android.

     

    No more trips to the Genius Bar for me - just to be told i'm the one with the problem, not the phone!

  • Arnech Calculating status...
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    Mar 13, 2013 9:54 AM (in response to joos8123)

    My spouse had the "robotic"sound problem at certain locations since she got her iPhone 5 in october last year. Yesterday I restored the phone, and now it seems like the problem is gone:-)

    PS: Remember to sync and backup Your phone in iTunes, before You reset it;-)

  • R_odec Calculating status...
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    Mar 14, 2013 12:29 AM (in response to joos8123)

    @ Arnech

     

    I do not want to disappoint you but a reset (soft or hard) fixes this problem only for a couple of days, I did both more then once and always after a week the problem was back, this is a temp solution.

    Only fix for me was changing to a provider who is supporting HD voice, since my change all problems are gone.

    Check if your provider is supporting HD voice, if not, change to a provider who is supporting HD voice and all your problems will be gone....

  • brian4 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 14, 2013 10:56 PM (in response to EHerrera_from_IL)

    I live in Jeff City, MO. I can hear the people clear, but the callers can't hear me. They have hard time understanding me.  I'm thinking VZW, switch to ATT, but only down problem me switching, is that I'm going to loose VZW 4G LTE.  Here ATT doesn't have 4G LTE here.  

  • Hunting causes Calculating status...
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    Mar 16, 2013 4:27 PM (in response to joos8123)

    I have posted two times earlier on this thread. The last post was to tell that the new phone I got did not have call quality problems (of four phones with different issues).

     

    I am sorry to tell that that lasted for two weeks. The phone is back to the partly choppy, partly muffled sound quality. It is fairly consistent now even in places with good reception. I have also heard that many others have this issue with iP5 here.

     

    For everybody in Norway: stay away from the iP5. Apple do no bother to fix this and think more on the economics than the buyer (relying on more people keeping the phone than people having the issue or complaining).

     

    I think Sony's new phones are better and more reliable options.

  • themonkeesees Calculating status...
    Currently Being Moderated
    Mar 17, 2013 12:21 AM (in response to Hunting causes)

    Same unacceptable, indiscernible, NO quality conversations to be had on this iPhone 5. Difficulty of having a conversation on a scale of 1-10 is peaked at 10 being the worst. Listening to my voice messages to verify this is the case, lack of any quality, let alone being able to understand one word  is EVEN WORSE on playback. Try it. I will lose clients leaving indiscernible messages. UNUSABLE. I won't go the routes of SIM swap out(s), "new" iPhone 5 etc., adjusting this, trying that. The users before me on this forum have all been down that road.

     

    It's being returned promptly tomorrow morning. My destroyed but usable 3GS kills this POS conversationally.

     

    Highly dissappointing.

  • Lottedescamps Calculating status...
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    Mar 18, 2013 9:32 AM (in response to joos8123)

    Hello,

     

    Here in belgium the same problems, but it is always related to the weather. When it is snowing it is very bad. But now already a few days without snow and still the problem exists. I switched from the original to the iphone 5 and the original one called better. Now I have less reception and bad phone quality. Should i bring it back to the shop?

    Thanks.

  • dennersten Calculating status...
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    Mar 19, 2013 5:41 AM (in response to joos8123)

    I have same problem. Sweden/Telia. For me it worked with the tip i got here. Shut of the 3G/LTE option. That's extremly tedious. I will try to reinstall everything as this just has been a problem last month. Will report back.

  • eecky Calculating status...
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    Mar 24, 2013 2:54 AM (in response to joos8123)

    Having also the same problems wit iphone 5 and Telenet operator in Belgium.

    Have all the iphone 5 users the same problems of is it a combination iphone <> operator?

    Did also mutiple resets, restore, ... without succes .

    My iphone 4 was al lot better, pity that i sold it.

  • munguia11 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 5:52 AM (in response to joos8123)

    MY SOLUTION: Took it to Apple, and got a replacement phone! I think some iPhone 5 are the ones with this problem! The new one I have hasn't give me trouble until know! Just go to an Apple Store and explain that you have "Robotic Calls" and that sometime you can't hear the other person talking and that in other cases they don't hear you! If you say only that people CANT hear you the will only replace the microphone! Good Luck!

  • Lottedescamps Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 10:29 AM (in response to joos8123)

    I brought it back to the shop. Hope they will give me a new one. Have to wait two weeks now!

    Told them that i paid too much and want a trouble-free phone!

  • Fliptje Calculating status...
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    Mar 24, 2013 10:35 AM (in response to joos8123)

    Same problem here in belgium /provider telenet.

    i did a swap and have the same problems again.

     

    it ***** !!!!

  • ivosmon Calculating status...
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    Apr 1, 2013 12:40 PM (in response to Fliptje)

    Exactly the same problem for me in Slovenia / Mobitel.

    Also did a swap and again the same s*** !

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