abbeygrall
Level 1 (0 points)

Q: When trying to update applications, where can you find an account you used to purchase the application?

The App Store has had the little red notification saying I have two new updates to download, for iPhoto and iMovie, but when I go to download them it says "please log into the account you used to purchase the application." I am not sure which account this would be, as I have only had one account on my computer since I purchased it from the Apple Store online. 

 

Please help.

 

Also, a side note not related to this issue: I have been having problems with system preferences as well, when trying to change the background image the rainbow starts spinning automatically and then it becomes unresponsive.

MacBook Pro (15-inch, Mid 2012)

Posted on Mar 19, 2013 9:28 AM

by mende1,Solvedanswer
mende1 mende1
Level 10 (93,324 points)
Desktops
A:

Welcome to the Apple Support Communities

 

First of all, I suppose that you bought a brand-new Mac, right? If not, you won't be able to update iPhoto and iMovie, because they are registered to another Apple ID.

 

If you have a brand-new Mac, first try this > http://support.apple.com/kb/TS4236 If it doesn't work, check that iPhoto and iMovie aren't hidden on your account, so unhide them > http://support.apple.com/kb/HT4928 After doing this, try updating iPhoto and iMovie again.

 

If nothing works, contact with the App Store support > http://www.apple.com/support/mac/app-store/contact

 

Respecting to your second problem, your Desktop settings file is corrupted. To fix it, follow these steps:

 

1. While you are on Desktop without any application opened, select Go menu (on the menu bar) > Go to Folder, and type ~/Library/Preferences.

 

2. Delete "com.apple.desktop.plist" and "com.apple.systempreferences.plist", and restart

Posted on Mar 19, 2013 9:33 AM

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abbeygrall

Q: When trying to update applications, where can you find an account you used to purchase the application?

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  • by mende1,Solvedanswer

    mende1 mende1 Mar 19, 2013 9:33 AM in response to abbeygrall
    Level 10 (93,324 points)
    Desktops
    Mar 19, 2013 9:33 AM in response to abbeygrall

    Welcome to the Apple Support Communities

     

    First of all, I suppose that you bought a brand-new Mac, right? If not, you won't be able to update iPhoto and iMovie, because they are registered to another Apple ID.

     

    If you have a brand-new Mac, first try this > http://support.apple.com/kb/TS4236 If it doesn't work, check that iPhoto and iMovie aren't hidden on your account, so unhide them > http://support.apple.com/kb/HT4928 After doing this, try updating iPhoto and iMovie again.

     

    If nothing works, contact with the App Store support > http://www.apple.com/support/mac/app-store/contact

     

    Respecting to your second problem, your Desktop settings file is corrupted. To fix it, follow these steps:

     

    1. While you are on Desktop without any application opened, select Go menu (on the menu bar) > Go to Folder, and type ~/Library/Preferences.

     

    2. Delete "com.apple.desktop.plist" and "com.apple.systempreferences.plist", and restart