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"Other" data (iPhone) - How do I remove this junk?

1181884 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Stephen Spark Level 4 Level 4 (2,380 points)

    Hope it works for you, most who try this fix find their music no longer plays properly.

  • lv2shop80 Calculating status...

    I, like so many others, jumped the gun and did the music delete thing. My music was gone. I synced my phone and got the music back on my phone, but something is wrong. The songs play in their entirety, but they don't go in order. They skip around. I've definitely learned my lesson about doing things before reading all of the posts. Does anybody have a solution to fix this music problem?

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Mar 19, 2013 12:03 PM (in response to lv2shop80)

    First, Settings/Music - turn off Shake to Shuffle if it is on.

     

    Next, play any song. On the screen when the progress bar is displayed look at the Shuffle icon on the left near the top (it's 2 crossed arrows). If it's blue tap it to turn off shuffle. If it isn't blue there's another problem. Post back.

  • davidpillon Calculating status...

    Hi!

     

    Could you test this App?

     

    How does it work?

     

    Thanks

    David

  • lv2shop80 Level 1 Level 1 (0 points)

    That worked. Thank you Lawrence. Don't I feel like a dummy? lol!!!

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Mar 19, 2013 1:10 PM (in response to lv2shop80)

    Glad it was that easy. The shuffle button is easy to overlook.

  • louiemrn Calculating status...

    Hi, I tried updating my iphone 5 from 6.1.2 to 6.1.3, but before the update, I had 700mb worth of others and after the update, other data increased to 1.4gb. So I think some of the so-called other data are the update installation files but I might be wrong, the only solution I have now is to full reset again my phone which I have been doing for the past couple of days... If only apple trashes the update installation files after every successful update, then I think there would be less problems with the Other data

  • BRAAP Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2013 9:03 PM (in response to BRAAP)

    Latest pdate, (started out SEVERAL pages back)

    Mine; iPhone 5 64GB, iOs6.1, restored to NEW, .9GB of other. 10.5GB music-1288 songs, Photos .28GB-96 pics, Apps, 2.1GB-85 apps, Books .38GB-56 books, grew to 1.3GB in 7 days, then upgraded to 6.1.2, another 7 days since that last sync other has grown to 1.42GB.

    19 days later, same qty of 96 photos, added only one app, same music content, OTHER has grown to 1.57GB. Now 21 days past that last sync, no syncs since then, no new apps, no new music or contacts, in fact I haven't even opened itunes/music on the iPhone at all since last sync, other is now at 2.1GB.

    In short, APPLES "supposed" fix for "other" not growing any more is inaccurate, it is still growing, FAR beyond what storage "data" would need to occupy, clearly the iOs has issues dealing with this "other", whether its corrupt files, etc, regardless it is not clearing itself out and other is growing. 

     

     

     

    Just musing here.... Apple sells a phone, varying pone prices based on the amount of available storage it has, i.e. that real-estate is now the customers, they paid for it, yet Apples iOs consumes more and more of that storage over time to something called "other" on a gross scale. For those with only 16GB of storage, they are losing 25% of that storage they purchased, some users have lost even more! Isn’t something like this possibly grounds for a class action since Apple failed to disclose in the agreed upon contract such consumption of the storage that customers paid for yet Apple advertised is available for their use? .....


     

    Message was edited by: BRAAP, Typos

  • ponzu Level 1 Level 1 (0 points)

    Does iTunes Restore mean it when it says it "the newest version of the iPhone software will be installed"? I don't want the newest version, I want to stay on 5.1.1. I have my reasons.

     

    (Tried deleting music from iPhone, Other went from 1.3 Gb to 2.8 Gb. Thanks a LOT, OP. My own fault for not reading to, or rather from the end of the thread.)

     

    Now Restore seems the only option, but I don't want things to go form bad to worse.

     

    How come no one has mentioned the Settings/General/Reset/Erase All Content and Settings option? Followed by Restore from Backup. Is it useless? Wouldn't it be funny if it deleted everything BUT Other.

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Mar 22, 2013 5:49 AM (in response to BRAAP)

    BRAAP wrote:

     

    Just musing here.... Apple sells a phone, varying pone prices based on the amount of available storage it has, i.e. that real-estate is now the customers, they paid for it, yet Apples iOs consumes more and more of that storage over time to something called "other" on a gross scale. For those with only 16GB of storage, they are losing 25% of that storage they purchased, some users have lost even more! Isn’t something like this possibly grounds for a class action since Apple failed to disclose in the agreed upon contract such consumption of the storage that customers paid for yet Apple advertised is available for their use? .....

     

    You're not losing anything. "Other" is real data. You mean you have received no email, didn't send or receive any texts, didn't add any music (music doesn't use Other, but its album art does), didn't play any games that link to Game Center, didn't use Genius, or do anything else that consumes data?

  • tmkup1987 Calculating status...

    It has been proven over and over again that the vast majority of this Other data is orphaned text message data. Some may be what you described, but most of it isn't. BRAAP's post is legitimate, in that Apple needs to fix this issue and that we are, in fact, losing space that we paid for due to a flaw in iOS. It might not be YOUR issue, but it was MINE, and the only way I was able to fix it was to "void my warranty" to eliminate the orphaned files.

  • tmkup1987 Level 1 Level 1 (0 points)

    I really wish Apple would delete this thread. The fact remains that nothing is being done to remedy the issue, posts that explain how to fix it legitimately get deleted because it doesn't fit Apple's belief system, too many people keep trying the stupid Music fix, and I'm tired of seeing notifications on it in my inbox.

     

    Edit: Nevermind: found a way to turn off notifications. Good luck everyone on fixing this issue!

  • Michael King Level 2 Level 2 (230 points)

    Well, let me ask the obvious question here - has anyone done a Feedback to Apple on this issue, or will I be the first?

  • pdroth Level 5 Level 5 (4,815 points)

    I know I have.   I wish everyone else would as well.   Over 300k views - if 1 out of every 10 logged the problem I bet they'd move it up on their list.

  • falconbox Calculating status...
    Currently Being Moderated
    Mar 22, 2013 3:51 PM (in response to Acqua)

    yeah....all that did was delete all my music.  now i have to put it all back onto my phone.  thanks?

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