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iPhone 5 wifi issues

1443264 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Crack O\'Deal Calculating status...
    Currently Being Moderated
    Mar 19, 2013 7:44 AM (in response to tobifs)

    Finally replaced my iPhone 5 in Cyprus. There is no Apple Store in Cyprus but authorised service company instead. It accepted replacement of my faulty unit with no argument and the new unit is of model ND and works as expected.

     

    End of story. I suggest you all better go to a nearest Apple authorised company to claim for a replacement.

  • Gnavicks Level 1 Level 1 (30 points)
    Currently Being Moderated
    Mar 19, 2013 8:00 AM (in response to Crack O\'Deal)

    Crack 0\'Deal,

     

    What "issue" were you having that the replacement fixed?

  • CKFROMSG Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 8:14 AM (in response to tobifs)

    Conducted more tests with iP4 and iP5 with iOS 6.1.2, 2.4GHz WiFi router.

    Although Speedtest or FCC test showed good connection and speed, the ma'il apps always failed on Yahoo and Ymail accounts. When I recreate the Yahoo account in mail apps, it gave error on apple.imap.mail.yahoo.com. But Yahoo mobile enail apps worked fine. When I added live email to mail apps, it worked.

    PINGing to apple.imap.mail.yahoo.com got respond not from apple.imap.mail.yahoo.com or IP address but some unknown DNS name.

    I am suspecting FW might have rejected slow response sites or ignored slow responses, and resulted the apps always think the site is not reachable.

    Strangely, 5GHz time capsule wifi router do not have such issue with mail apps.

  • sverzijl Calculating status...
    Currently Being Moderated
    Mar 19, 2013 8:31 AM (in response to CKFROMSG)

    Strangely, 5GHz time capsule wifi router do not have such issue with mail apps.

    That's something that I noticed as well with my 'broken' iPhone5.  The 5Ghz had less issues than 2.4Ghz (WNDR3700). But unfortunately the reception range of a 5Ghz router is way less compared to 2.4Ghz.

  • Crack O\'Deal Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 8:54 AM (in response to Gnavicks)

    I posted it earlier here it this discussion. The video I made demonstrates it very well. I used this method to demonstrate the issue to the engineer in authorised service company. There were no arguments in return from the engineer.

     

    The formal description in replacement form is "Unable to locate a nearby Wi-Fi network"

     

    The video: http://www.youtube.com/watch?v=B7PEoTFtZL4

  • Dan Barnby Calculating status...
    Currently Being Moderated
    Mar 19, 2013 8:44 AM (in response to tobifs)

    UPDATE.

     

    iPhone 5 MDxxx model with wifi issues replaced at Genius Bar today. New Model is an NDxxx

  • Sotton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 8:50 AM (in response to Dan Barnby)

    The problem isn't about MD or ND models. Mine ia ND and has the problem.

  • sverzijl Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 8:55 AM (in response to Sotton)

    Sotton wrote:

     

    The problem isn't about MD or ND models. Mine ia ND and has the problem.

    What is the production date of your iPhone ?  (http://www.chipmunk.nl/klantenservice/applemodel.html)

    Although my problems are solved by a replacement model, still curious if the issues are only occuring until a certain production date or so.

    (My faulty one was from 2012-week 44, the fixed one is from 2013-week 10)

  • Gnavicks Level 1 Level 1 (30 points)
    Currently Being Moderated
    Mar 19, 2013 12:09 PM (in response to sverzijl)

    Sverzijl,

     

    I've had three replacements with no slow WiFi fix yet. Here are the production dates:

     

    1. 2012 week 38 (original on 10/1/2012)
    2. 2012 week 48 (replacement on 1/29/2013)
    3. 2012 week 50 (replacement on 2/6/2013)
    4. 2012 week 49 (replacement on 3/11/2013) <-- Apple Genius said they just got this one in "new"

     

    The NEXT time I go in I'll be using that website to reference the production date.

  • MrLuxuryYacht Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 19, 2013 12:25 PM (in response to Gnavicks)

    Funny. Mine is week 39. Not even sure anymore WHAT issue I have, if any. But I seem to be able to "fix" it by forgetting the network and relogging in.

  • twinny75 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 1:47 PM (in response to tobifs)

    come on apple pull your finger and sort this crap out, been going on far to long now?????

  • csayno Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 6:20 PM (in response to tobifs)

    ATTENTION ATTENTION!!!!!

     

    Newest update 6.1.3 has fixed my wifi problem!!! I repeat! It has fixed. FIXED. My wifi problem.

     

     

     

    Apple. Finally. Thank you.

  • JanSKay Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 6:30 PM (in response to csayno)

    How long has it been since you updated? You might hold off on excitement until you know it continually works

    csayno wrote:

     

    ATTENTION ATTENTION!!!!!

     

    Newest update 6.1.3 has fixed my wifi problem!!! I repeat! It has fixed. FIXED. My wifi problem.

     

     

     

    Apple. Finally. Thank you.

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 19, 2013 6:37 PM (in response to JanSKay)

    Indeed . Im downloading now as we speak at my office, lets see if it makes or breaks my network connection for another time , stay tuned.

     

    Also updating the Iphone 4's at my office as well

  • csayno Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 6:37 PM (in response to JanSKay)

    Haha. Very true. I Actually just updated it 30 mins ago. Works on both school and home router. Gotta stay excited while it lasts!

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