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I have an iPhone 4 but sometimes the screen is unresponsive like I would use  it and the screen will just stop working like it freezes . What do I do ?

134 Views 1 Reply Latest reply: Mar 19, 2013 2:58 PM by paulcb RSS
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Mar 19, 2013 2:53 PM

I have an iPhone 4 but sometimes the screen is unresponsive like I would use  it and the screen will just stop working like it freezes . What do I do ?

iPhone 4, iOS 6.1.3
  • paulcb Level 6 Level 6 (18,635 points)

    Standard troubleshooting...

     

    Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

     

    Remove all apps from Recently Used list...

    - From any Home Screen, double tap the home button to bring up the Recents List

    - Tap and hold any icon in this list until they wiggle

    - Press the red to delete all apps from this list.

    - Press the home button twice when done.

     

    If still a problem restore with your backup.

     

    If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.

     

    If still a problem, it's likely a hardware issue.

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