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Cellular charges

275 Views 11 Replies Latest reply: Mar 19, 2013 4:35 PM by Ralph Landry1 RSS
Ochilview Calculating status...
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Mar 19, 2013 2:55 PM

I use wi-fi when in the house and only use 3g if travelling / out the house and no other alternative free wi-fi available. So given my very limited use any ideas why my network provider (Vodafone) is charging ridiculous data charges saying I use it nearly everyday. Please any thoughts welcome as just about to go to war with Vodafone on this........ :-(

iPad (3rd gen) Wi-Fi + Cellular, Had iPad 3 switched to iPad 4 Feb
  • timothy.a.clifton Level 3 Level 3 (785 points)
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    Mar 19, 2013 2:58 PM (in response to Ochilview)

    I would recommend that you just turn cellular data off when not using it that way if they try to say you are using it you know for a fact it is off. Sorry you are having troubles but its hard to argue with carriers, to them usage is usage they usually dont care how it got used just that it was used.

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Mar 19, 2013 3:00 PM (in response to Ochilview)

    Try an experiment for a month...Settings > Airplne Mode ON, then Settings > WiFi ON. You will turn cellular off and only WiFi on that way.  When you leave the house, turn airplane mode OFF so you have cellular service.  See what your charges are for a month.

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Mar 19, 2013 3:16 PM (in response to Ochilview)

    We are all fellow users on here and not Apple employees.  Apple will not get involved in challenges with a cell provider.

     

    You said you were working with cell off, did you do that by placing the iPad in Airplne mode?  That is really the only way to do so except by disconnecting from your cell provider.

  • timothy.a.clifton Level 3 Level 3 (785 points)
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    Mar 19, 2013 3:17 PM (in response to Ochilview)

    can be vodafone error, but again you would want to make sure you are turning off cellular data by Settings>Cellular Data> then toggle to off, should not use any data. I have seen some leaks on data on some iOS devices usually a restore will fix that. This is exremely rare though and could not be the issue. Did vodafone tell you times that you were using cellular data and how much?

  • bhazel Level 4 Level 4 (3,495 points)
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    Mar 19, 2013 3:34 PM (in response to Ochilview)

    i would recommend going to setting> general>cellular and actually turning cellular data off

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Mar 19, 2013 4:35 PM (in response to Ochilview)

    I recommended airplane mode instead sinc that shuts off all transmitters in the unit.  Then turning WiFi back on guarantees that is he only transmitter that is active.  Just my preferred method to be sure it is only doing what I want it to do.

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