I would recommend that you just turn cellular data off when not using it that way if they try to say you are using it you know for a fact it is off. Sorry you are having troubles but its hard to argue with carriers, to them usage is usage they usually dont care how it got used just that it was used.
Try an experiment for a month...Settings > Airplne Mode ON, then Settings > WiFi ON. You will turn cellular off and only WiFi on that way. When you leave the house, turn airplane mode OFF so you have cellular service. See what your charges are for a month.
Currently Being ModeratedMar 19, 2013 3:06 PM (in response to timothy.a.clifton)
Thanks Timothy. But that is the point I do make sure it's off so pretty dumbfounded how this can be happening.....
Hacking? Vodafone error? iOS issue on the iPad?
Just need to find a way to evidence it wasn't me using it / error. Kinda hoping Apple folks can advise on this or how I can trace usage over last few months so I can do this.
We are all fellow users on here and not Apple employees. Apple will not get involved in challenges with a cell provider.
You said you were working with cell off, did you do that by placing the iPad in Airplne mode? That is really the only way to do so except by disconnecting from your cell provider.
can be vodafone error, but again you would want to make sure you are turning off cellular data by Settings>Cellular Data> then toggle to off, should not use any data. I have seen some leaks on data on some iOS devices usually a restore will fix that. This is exremely rare though and could not be the issue. Did vodafone tell you times that you were using cellular data and how much?
Yeah going to be eagle eyed on it now but still have a fight on my hands to get refund BUT I WILL do my damnedest to win !!
Get the point to double ensure cellular is off by turning airplane mode on. Good shout **
Strange thing is since I got new iPad no usage at all and yet applied the same settings as before on previous model. Something strange :-\
Appreciate it's apple users so will contact Apple separately if I can't get it resolve with Vodafone.
Will set up tests with Vodafone using various scenarios over the next couple of weeks to check "no leakage".
Sure you would agree that if there is a button to say "cellular data off" that should be enough but do appreciate the heads up to double secure re airplane mode.....
Don't mind having to deal with problems as long as they are not costing me a packet lol !!
Currently Being ModeratedMar 19, 2013 4:07 PM (in response to timothy.a.clifton)
For the Jan to Feb bill apparently used 23 days in that month with circa 7GB of data used - impossible lol !! Broke my wrist so was hardly out the house so never had a reason to turn on cellular.
It was only because I seen the bill paid last week and knew right away something was wrong. Not the first time Ive had to tackle network bills and some u lose but some u win but more concerned how it could have happened and of course stop it happening again.
Hey ho - at least I've found out before it gets worse. It just another of life's little challenges :-))
I recommended airplane mode instead sinc that shuts off all transmitters in the unit. Then turning WiFi back on guarantees that is he only transmitter that is active. Just my preferred method to be sure it is only doing what I want it to do.