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Push email does not work (iCloud)

211355 Views 947 Replies Latest reply: Dec 25, 2013 3:04 AM by gantenbeyn RSS Branched to a new discussion.
  • randers4 Level 9 Level 9 (53,600 points)
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    Jan 23, 2013 5:46 PM (in response to Msbrouse)

    Go to icloud.com on your computer, sign into your iCloud account, click on Mail, click on the Actions (gear shaped) icon on the upper right, select Preferences, you can set up email forwarding on the General tab.

  • sebinh09 Calculating status...
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    Jan 28, 2013 4:35 AM (in response to marcwiegelmann)

    Has this been even remotely addressed by Apple yet? Loads of us loyal Apple customers who had mobileme cannot receive pushed e-mail from our aliases.

     

    I often get calls from people saying "Haven't you got my e-mail?". In today's age we should not have to manually check our e-mail when every cruddy little app sends us a push notification by default to tell us they want us to spend more money on the app store.

     

    This is absolutely ridiculous. WAKE UP APPLE! You are losing customers in droves to superior products.

  • pedropedro Level 1 Level 1 (0 points)
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    Jan 28, 2013 6:16 AM (in response to sebinh09)

    I have never ever received any type of acknowledgement from any person I have spoken with at Apple Care regarding this issue.  All I ever hear is "that's a shame and I'll try and help you fix it"  The problem reared it's ugly head again last night.  Four emails never came through to my IPhone over a three hour period.  If I did not have my IPad with me, I would have never known they arrived unless I constantly checked for mail on the phone.  Then, like magic new mails came through on the phone.  Just so very frustrating.  I have tried every fix suggested and still am in this limbo. 

  • MWman Calculating status...
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    Mar 13, 2013 7:37 PM (in response to marcwiegelmann)

    Hi, I am trying to help a friend with the problem of not having push email working (on his Iphone 5) for his ICloud email account.  He has to open the email app to see if he has new mail.  Have tried all the suggested fixes except wiping the phone and reloading.  Does anyone have a definitive solution?  I can't understand why Apple has not published one.  Thanks.

  • pedropedro Level 1 Level 1 (0 points)
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    Mar 14, 2013 3:18 AM (in response to MWman)

    I really wish I could give you a true solution, but I can't.  I am fairly certain that the solution is a fix on the ICloud end, something only Apple can do.  As you probably know the problem comes and goes.  There are many of us with this problem.  I refuse to wipe the phone and restore as new again, as it is a very time consuming process and has never permanently cured the issue

  • David Sica Level 1 Level 1 (15 points)
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    Mar 14, 2013 6:43 AM (in response to pedropedro)

    I have been unable to get email pushed to my iCloud account for over a month now.  It also happened last year for a spell before something "reset".  This is clearly an iCloud back-end issue because I have reproduced this problem with this iCloud account on numerous devices including an Apple retail store employee's phone and an Apple technical support representative's iPad.  I have been working with many people at Apple (phone tech support, Apple retail genius, and engineering) for about 3 weeks and no solution yet from their engineering team.  There's been suggestion that I might need to migrate to a new iCloud account which I think is unacceptable so we'll see what it comes to.

     

    The strange thing is despite all these reports of problems, they (Apple) seem to have no idea (at least communicated to me) that this is a wide spread issue.  I'm doing my best to let them know many other's have the issue but who knows if/when a global fix can be made.

  • TheMickster Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 14, 2013 4:31 PM (in response to marcwiegelmann)

    I know the majority of you have already done what needed to happen to where it is "supposed to" worki.e. verified the three places in Settings on your phone, reset, restore, update iOS, restart while crossing your eyes and hopping on one leg, etc. Still, the stupid thing works for some and not for others. This post is not for you.

     

    For those of you who are here for the first time and have not started trouble-shooting... here are the settings I have on my phone. I had an issue with PUSH notifications only one time, and it was resolved within the hour that I noticed it. There are three different places in settings that can affect PUSH notifications. However, there are people who did the exact same thing I did, and yet it still did not work. So, this is just a "first things first" post.

     

    Section 1

    • Settings > Mail, Contacts, Calendar > Fetch New Data > Push ON
    • Settings > Mail, Contacts, Calendar > Fetch New Data > Advanced > iCloud account > Push

     

    Section 2

    • Settings > Notifications > iCloud account > Notification Center ON
    • Settings > Notifications > iCloud account > Alert Style > Banners
    • Settings > Notifications > iCloud account > Badge App Icon ON

     

    Section 3

    • Settings > General > Cellular > Cellular Data ON
    • Settings > General > Cellular > Roaming > Data Roaming ON

     

    I'm sincerely sorry if these settings do not work for you. Still, I hope this helps at least some of you.

  • Machine3 Calculating status...
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    Mar 20, 2013 5:31 AM (in response to TheMickster)

    Updated to 6.1.3 still no Push

  • TheMickster Level 1 Level 1 (10 points)
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    Mar 20, 2013 7:24 AM (in response to Machine3)

    Just to verify, you checked all 3 places in settings, correct?

  • Machine3 Level 1 Level 1 (95 points)
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    Mar 20, 2013 7:42 AM (in response to TheMickster)

    Yes all Three

  • pedropedro Level 1 Level 1 (0 points)
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    Mar 20, 2013 10:46 AM (in response to marcwiegelmann)

    I firmly believe that this is not an IOS issue, but an ICloud issue, meaning there is a setting somewhere on Apple's end in ICloud that has gotten messed up somehow and that it is so random and buried in the code that is is hard for them to find it, since the majority of users are fine.  I don't know enough about the whole process to intelligently address the issue, but everything we the users have done, have generally resulted in more of a band aid than a complete solution.

  • scottmckay Calculating status...
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    Mar 23, 2013 11:48 AM (in response to pedropedro)

    I just restored my phone to factory settings and set up as new.  Still no push.

     

    This page is a green lie:

     

    http://www.apple.com/support/systemstatus/

  • DARinMN Calculating status...
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    Mar 25, 2013 10:46 AM (in response to marcwiegelmann)

    I've had the same problem with email not pushing - ever since I went reluctantly to iCloud. I suspect that there will not be an improvement in this service. Maybe Apple is thinking that more people will opt for an Apple iCloud email account and stop using any email account that doesn't push as well. I have had a non-Apple email account for over 10 years (and it works fine but won't push.) I need push so I'll probably switch to iCloud mail. That seems to me like something Apple might have anticipated would be the outcome of no longer supporting non-Apple mail and why would they want to "fix" a problem like that when they can possibly integrate more users into iCloud?

  • pedropedro Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2013 10:59 AM (in response to DARinMN)

    Most people who have ICloud based email do not have a problem.  Just those of us who do have ICloud based wmail are experiencing this glitch in the system where our mail is not constantly pushing.  Apple knows about it, yet has chosen not to really tackle the issue

  • _smg Calculating status...
    Currently Being Moderated
    Mar 26, 2013 10:01 PM (in response to scottmckay)

    I just created a new iCloud email address which is pushing fine.

     

    I have both iCloud accounts set up on my device that I just recently restored, and one (the new one) receives mail via push and the other just ignores any test messages unless I manually refresh mail. This tells me it's somehow related to the account, although I have no clue what it would be.

     

    What gives?

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