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replacement options for keys on mid-2009 MBP

87 Views 0 Replies Latest reply: Mar 20, 2013 2:48 PM by hotwheels 22 RSS
hotwheels 22 Level 1 Level 1 (0 points)
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Mar 20, 2013 2:48 PM

i have a mid-2009 MBP that i am extremely unhappy with and which i /was/ going to just give to my mom but it acts so oddly that i am afraid she will get too confused and won't be able to use it.


/anyway/ i had this thing in to the genius bar and asked them to replace all the keys as there are a lot of these that are very wobbly and make typing sort of a challenge. the technician asked me to tell him which /specific/ keys were a problem - i didn't sit down to test this - and then proceeded to give me some kind of song and dance explaining the technical reasons why the keys would fail and he assured me that as long as there was not some failure with the mechanism under the keys that they would replace the keys for the life of the machine at no charge.


two questions:


1. i have written down the 23 keys that feel like they are hard to work with and i am wondering if it is unreasonable to expect them to just replace all of them now so i (or the person i give the machien to) won't have to deal with this periodically.


2. is it in fact the case that i should expect to get other keys fixed for free when they go bad?


3. is there some reason why the technician at the genius bar may not have wanted me to do another repair on this machine within the warranty period since i have had it in complaining about various issues very often and they finally found a battery and a logic board problem about three months before my warranty expiration? i mean, i have not trusted the advice i get which is a complete 180 degrees from when i was first on mac before i had to move to PC and i am wondering if there may be a reason why they did not want to simply go ahead and do the key replacement for me under warranty. it seems really sort of mean and cheap to turn me away on this at the 11th hour with some kind of verbal assurance when i've never been happy with the machine or the explanations on the problems with the machine anyway.


is there some kind of magic words to get them to just replace all the keys so i won't have this as an ADDED problem to my battery life, beachball hangs, sleep battery drain, etc, etc, etc?



MacBook Pro, OS X Mountain Lion (10.8.1), with 64 bit Win7 Boot Camp | iCloud


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