TS1398: iOS: Troubleshooting Wi-Fi networks and connectionsLearn about iOS: Troubleshooting Wi-Fi networks and connections
Currently Being ModeratedMar 20, 2013 3:38 PM (in response to VishP)
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- Restore from backup. See:
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Currently Being ModeratedMar 20, 2013 4:30 PM (in response to lllaass)
Thanks for responding... Yeah I've tried all the solutions except for the 'restore to factory settings'. None of them worked and the iPod was still not able to connect to the Wi-Fi.
If I reset the iPod to factory setting will that delete all the apps as well as the games data?
Currently Being ModeratedMar 20, 2013 4:44 PM (in response to VishP)
It will but back up your ipod to icloud and restore it to factory settings. When you are setting up the "new" software it will ask for your icould information and when you complete this step your phone will automattically start reprograming so you say to the ipod and this will make it so all the setting are differnt but you keep everything!!:) hope this helps
Currently Being ModeratedMar 20, 2013 4:51 PM (in response to theiphonegirl)
Thanks so will this reset it to the software that it originally came with? And will it let me connet to my Wi-Fi?
I'll give it a go any ways thanks
Currently Being ModeratedMar 20, 2013 4:56 PM (in response to VishP)
Its should if the software for the ipod is set up right!! Goodlcuk!!
Currently Being ModeratedMar 20, 2013 5:56 PM (in response to theiphonegirl)
Still the wi-fi isn't connecting and the software is still 6.1.3 and not back to its original.
Currently Being ModeratedMar 20, 2013 6:23 PM (in response to VishP)
https://expresslane.apple.com/GetproductgroupList.action go to this website a scheguel a time for a Apple tech person to help you step by step with figureing out my problem. They were very helpful to me