Skip navigation

iTunes not updating, won't notice iPhone 5.

7603 Views 6 Replies Latest reply: Jul 17, 2013 7:33 PM by Stephapha RSS
kassidur Calculating status...
Currently Being Moderated
Mar 20, 2013 8:17 PM

I just got a new iPhone 5, but my iTunes is still version 10.4.1.10, and it won't recognise it (while Windows will see it as a camera).

When running Apple Software Update, both Quicktime and iTunes' updates fail. When reinstalling iTunes off the Apple website, it fails (error code 2203, I believe, but I'm the administrator of the computer and have all rights, which seemed to be other people's problem). (Also, I'm afraid to uninstall and reinstall because I fear I'll never be able to get iTunes back again.) I've tried making it so only iTunes and Quicktime open when I restart my computer. I've tried stopping and restarting Apple Mobile Device. I've tried stopping and restarting all Apple applications on my computer (including Apple Mobile Device, Bonjour, iTunes, and Quicktime.)

I've spent days looking this up and trying to troubleshoot it from other peoples' discussions and questions, and nothing has worked.

How can I fix this and get iTunes 11 so it will at last notice my iPhone 5?

 

EDIT:

Also when trying to update within iTunes itself, it says it cannot connect to the iTunes server.

And I ran diagnostics on everything:

Network Connectivity: A secure link to the iTunes store failed. (Everything else was fine.)

Device Connectivity: Even when my iPhone is plugged in, the diagnostic says it does not detect it. (Everything else was fine.)

And I allowed iTunes past my firewall.

iPhone 5, Windows 7, iTunes 10.4.1.10
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 20, 2013 9:03 PM (in response to kassidur)

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (-9808).

     

    Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?

     

     

    iTunes Store: "An unknown error occured (-9808)"

  • Stephapha Calculating status...
    Currently Being Moderated
    Jul 17, 2013 7:33 PM (in response to kassidur)

    I just bought an iPhone 5 today and am having this exact same problem! I can't figure it out. Someone has to know!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.