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Help! What does this message mean?

2243 Views 6 Replies Latest reply: Mar 20, 2013 10:52 PM by GigF RSS
GigF Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 20, 2013 8:55 PM

I am brand new to my iPad and am trying to watch a tv show via Amazon Prime Video which I have the app for.  When I tried to start the show, I got a pop up message that says. "Your Internet connection is currently using an HTTP Proxy, content playback is not supported when a Proxy is configured".   I have no clue what to do to un-configure the proxy.  And if I do, will it affect other apps or features on my iPad?  Please be as simple as possible if you reply because I am not savvy at all with technical stuff!  Thank you.

iPad 2 Wi-Fi, iOS 6.1.3, I am new to iPad, no techy here.
  • sberman Level 7 Level 7 (23,690 points)
    Currently Being Moderated
    Mar 20, 2013 9:48 PM (in response to GigF)

    I can tell you where to fool with the HTTP proxy setting in a simple way.  I cannot tell you why it's set the way it is right now, or if changing it will affect either your WiFi setup or the way other operations work on your iPad.


    If you go to Settings > WiFi on your iPad, and then click the white arrow in the blue circle next to your WiFi network name, you will find the proxy information there.  Why it's set the way it is ... I could not begin to say.

  • sberman Level 7 Level 7 (23,690 points)
    Currently Being Moderated
    Mar 20, 2013 10:01 PM (in response to GigF)

    Best of luck!  Just keep that change in the back of your mind just in case something goes awry later.


    Enjoy your iPad!  It's really quite a device.

  • sberman Level 7 Level 7 (23,690 points)
    Currently Being Moderated
    Mar 20, 2013 10:42 PM (in response to GigF)

    My home network is a DSL provided by my land-line telephone company.  I have always had HTTP proxy settings off with no issue.


    My recommendation is that if you're going to question it, your WiFi network service provider would probably be best equipped to answer your question.


    If you're talking about using your WiFi at work, then yes, your I.T. Department should be very savvy about the issue.


    Good luck!


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