HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
Vee2001
Level 1 (0 points)

Q: My Windows XP recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly.  Please reinstall iTunes."  I have never had problems in the past.  Is this a real message?

My Windows XP software recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly.  Please reinstall iTunes." 

 

I have not used iTunes for several weeks so the issue may not be related to the last Windows XP automatic upgrade.  I have never had problems with iTunes in the past.  Is this a real message or perhaps a virus?

 

Before I reinstall iTunes, any thoughts?

Windows XP

Posted on Mar 20, 2013 9:55 PM

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Vee2001

Q: My Windows XP recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted ... more

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  • by b noir,

    b noir b noir Mar 21, 2013 3:28 AM in response to Vee2001
    Level 9 (72,129 points)
    Mar 21, 2013 3:28 AM in response to Vee2001

    It's a real message.

     

    Let's try a repair install of iTunes.

     

    Restart the PC first.

     

    If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".

     

    If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:

     

    new repair install XP graphic.png

     

    Can you launch your iTunes now?