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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 cant update?

312 Views 4 Replies Latest reply: Mar 29, 2013 5:28 AM by gadgetkrk RSS
Battuvshin Calculating status...
Currently Being Moderated
Mar 20, 2013 12:33 AM

cant update to 6.1.3

iPhone 5, iOS 6.1.2
  • William Kucharski Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Mar 20, 2013 12:51 AM (in response to Battuvshin)

    We need a bit more data than that - why can't you?

     

    What happens when you try?

     

    Are you doing this directly from your iPhone or via iTunes?

  • Tommy2K Calculating status...
    Currently Being Moderated
    Mar 21, 2013 2:55 AM (in response to William Kucharski)

    I have same issue. Just tried to update to 6.1.3 on my 4s. Update has hung at the point that Itunes would update phone. Now have the 'USB connect to iTunes' logo on screen, Itunes does not detect phone and now neither does PC detect phone at all.

     

    Have tried uninstall of itunes, rebooting pc, changing usb ports. No effect. Messed up! Phone unusable!

     

    Also tried resetting phone and it just pops straight back to 'USB connect to iTunes' logo.

     

    Apple you have really messed up this time, worst I have ever seen!

  • Tommy2K Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2013 3:32 AM (in response to Battuvshin)

    Okay. I just figured this out!

     

    Apple in their infinite wisdom have decided that they are going to write sofware that is behind the times...the update will not work if you are using usb 3.0 ports. So anyone out there with a new(ish) pc will have problems unless they also have a legacy usb 2.0 port as well. Most new laptops will not have a legacy usb port...so if possible I recommend updating over wifi unless you are sure you have usb 2.0.

     

    You would have thought that Apple would realise allot of their customers like gadgets/technology and so are likely to have up-to-date pc's....

     

    ps - Once updated you can go back to using the USB 3.0 ports. It just doesn't work for the update software they have written.

  • gadgetkrk Calculating status...
    Currently Being Moderated
    Mar 29, 2013 5:28 AM (in response to Battuvshin)

    same problem but i am trying to update via wifi.

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