Currently Being ModeratedMar 20, 2013 10:14 AM (in response to PaulBWilliamsFromTexas)
Try plugging the device into a computer
Try putting the earpods in and out of the device
Try plugging them in and hard resetting the device
Try removing them and hard resetting the device
Hard Reset = Home button ( circle button) and Sleep/Wake button for about 15 seconds or until an apple logo appears then disengage the buttons.
Check back with us.
Currently Being ModeratedMar 20, 2013 3:21 PM (in response to MightEMouse)
Tried all suggestions but no change. Took it to Apple store. Tech rep said phone was not damaged (not a hardware problem). Full restore didn't fix problem either (so not a software problem?). Updated ios yesterday but no change. Any other ideas out there?
Currently Being ModeratedMar 21, 2013 7:04 AM (in response to PaulBWilliamsFromTexas)
Well we have eliminated software, the tech says no hardware however. If the issue has not been resolved by a complete reinstall of the software. For the most part the issue will be in the hardware along the lines somewhere.
You have done what you can as far as clearing the port and attempting to plug in and plug out the headphones as I have seen this work, then again not all the time. If you have done the restore and are still under warranty get it serviced and replaced.
Currently Being ModeratedMar 21, 2013 7:37 AM (in response to PaulBWilliamsFromTexas)
Try plugging your headpones in/out 10-20 times. If that doesn't work and it's still under warranty, take it back and request a replacement. Apple should have done that the first time you visited.
Currently Being ModeratedMar 21, 2013 11:11 AM (in response to PaulBWilliamsFromTexas)
Believe me, after trying a lot of hardware and software-based suggestions, there's nothing I'd rather do than get a replacement - except part with the a$200 that the apple rep needed to switch out my malfunctioning phone for a working unit. I'm out of warranty and won't be due for a new phone til June. One post said that apple service has a software fix that works 99% of the time. For $70, you give them access via an iTunes link. Anybody ever heard of this? Does it work?
Currently Being ModeratedMar 21, 2013 11:35 AM (in response to PaulBWilliamsFromTexas)
One post said that apple service has a software fix that works 99% of the time. For $70, you give them access via an iTunes link. Anybody ever heard of this? Does it work?
I've never heard of that. When you press the volume button, does it say (headphones)?
Currently Being ModeratedMar 21, 2013 8:47 PM (in response to PaulBWilliamsFromTexas)
It's possible the "sensor" (for lack of a better word) that tells the device the earphones are plugged in is either jammed, or blocked. You could try canned air, or gentle "banging" on the heel of your palm to dislodge it.
Currently Being ModeratedMar 24, 2013 6:12 AM (in response to paulcb)
I agreed with your guess enough to risk a $50 switch repair, so I went to the local iPhone repair guy. He replaced the earphone jack but there was no change (iPhone operates as if the earphone is plugged in when it's not) so he replaced my original part and only charged me $10 for the labor. His diagnosis was that something in the main board hardware was malfunctioning. So I went to Frys and got a blue tooth headset, hoping that I could pair with the phone and answer calls with the blue tooth. It won't pair with my iPhone.
To summarize, I've restored the software a couple times (from a back up and from Apple), hard reset many times, blown in the earphone hole, sucked from the earphone hole, replaced the earphone jack and attempted to pair with a bluetooth headset. All to no avail. Looks like I get to wait til June when I can upgrade. Thanks to everyone who responded with suggestions.