Skip navigation

TS4062: iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing

Learn about iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing

TS4062 After using Setup Assistant, devices no longer appear in iTunes for Wifi Sync

294 Views 1 Reply Latest reply: Mar 21, 2013 8:43 PM by Joey!! 【ツ】 RSS
Joey!! 【ツ】 Level 2 Level 2 (255 points)
Currently Being Moderated
Mar 20, 2013 1:44 PM

I'm trying to fix an issue that is the result of a bug I disovered, and I'm out of ideas to troubleshoot. I'm hoping you guys will have some more suggestions, perhaps deleting plists or somehow resetting iTunes device syncing so I can start over.


The bug:

Using Setup Assistant to transfer data over from my other parition which had iTunes configured to sync my devices causes the new partition's iTunes to NOT show devices in iTunes. When I plug my device in, the option to sync over Wifi is still enabled, but unplugging it still doesn't keep the device displayed in iTunes. Unchecking Wifi sync, clicking Apply, checking, clicking Apply and disconnecting results in the same problem - device disappears from iTunes. But if you go to Settings > General > iTunes Wi-Fi Sync, the Sync Now button is not grayed out. Clicking it starts the sync, but it never gets past the "Looking for iMac" stage.


I'm in the process of filing this bug with Apple, but I want to include the steps I've followed to fix the issue so they know.


What I've attempted so far (in this order):

Quitting and relaunching iTunes

Restarted my iPad

Then forcing a sync on the iPad via Settings is the same result, endlessly looking for the iMac

So then I opened AirPort Utility, clicked my Time Capsule, then clicked Base Station > Restart. After the Time Capsule restarted and the Wifi was working again, I checked back in iTunes to see if the iPad showed up - it didn't.

So then I turned off Wifi on the iPad, Quit and relaunched iTunes, then enabled Wifi on the iPad and it still didn't appear.


Note that the exact same thing is happening with my iPhone.


iTunes 11.0.2

OS X 10.8.3

iOS 6.1.3


Thanks guys!

iMac (21.5-inch Mid 2011)


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.