gaelicbeast

Q: NTLworld email accounts wont work on iPhone 5

Have just upgraded from iPhone 4.  Everything restored from backup perfectly apart from my email accounts.

 

Have searched the forums already and tried changing to virginmedia pop and imap addresses: have activated imap on my account on Virgin site; also tried setting up mail via Microsoft Exchange per another forum suggestion.

 

Nothing seems to work.  I had thought about just calling it a day with regards the mail side of things but it is a fundamental part of the iOS system and the iPhones abilities. 

 

Can anybody suggest anything else?

iPhone 5, iOS 6

Posted on Sep 29, 2012 1:49 PM

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Q: NTLworld email accounts wont work on iPhone 5

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  • by gaelicbeast,

    gaelicbeast gaelicbeast Oct 1, 2012 5:05 AM in response to gaelicbeast
    Level 1 (0 points)
    Oct 1, 2012 5:05 AM in response to gaelicbeast

    Can anyone who has NTLworld email accounts working successfully talk me through the settings they are using. I really am at a loss where I'm going wrong.

     

    Many thanks in anticipation.

  • by sherbert12,Solvedanswer

    sherbert12 sherbert12 Oct 19, 2012 6:26 AM in response to gaelicbeast
    Level 1 (10 points)
    Oct 19, 2012 6:26 AM in response to gaelicbeast

    Hi

     

    Its seems to be something to do with SSL ............ I set up my NTLworld account to forward to my gmail account and get my emails that way

     

    very easy to do

  • by gaelicbeast,

    gaelicbeast gaelicbeast Oct 20, 2012 11:21 AM in response to sherbert12
    Level 1 (0 points)
    Oct 20, 2012 11:21 AM in response to sherbert12

    OMG thankyou so much.

  • by Andrew Warwick,

    Andrew Warwick Andrew Warwick Mar 22, 2013 3:56 AM in response to gaelicbeast
    Level 1 (5 points)
    Mar 22, 2013 3:56 AM in response to gaelicbeast

    This should work for all email addresses managed by Virgin Media

     

              @ntlworld.com
              @blueyonder.co.uk
              @virgin.net
              @virginmedia.com

     

     

    1. Turn on Settings > Airplane Mode.

    2. Open Settings > Mail, Contacts, Calendars.

    3. Tap Add Account….

    4. From list choose Other.

    5. Choose Add Mail Account.

    6. In the New Account screen enter customer’s:

     

              Name (e.g. Johnny Appleseed)

              Email (full email address, e.g. johnny.appleseed@ntlworld.com)

              Password (password for email address)

              Description (this will automatically get filled in, but you can put something more meaningful e.g. ‘NTLWorld Email’)

     

    7. Tap Next.

    8. In the next screen ensure IMAP is selected.

    9. Enter the following settings:

     

              Incoming Mail Server (section)

              Host Name imap.virginmedia.com

              User Name (full email address, e.g. johnny.appleseed@ntlworld.com)

              Password (password for email address)

     

              Outgoing Mail Server (section)

              Host Name smtp.virginmedia.com

              User Name (full email address, e.g. johnny.appleseed@ntlworld.com)

              Password (password for email address)

     

    10. You will get an error that the IMAP server is not responding (Airplane Mode being on); just tap OK.

    11. Tap Next.

    12. You will get an error that the account may no be able to send or receive emails; tap Save anyway.

    13. On next screen turn Notes off and tap Save.

    14. The new account should be created; we now need to tweak some settings in it.

    15. Tap the new account in the list.

    16. On the next screen tap Account.

    17. Where is says Outgoing Mail Server tap on SMTP smtp.virginmedia.com >.

    18. On the next screen, under Primary Server, tap smtp.virginmedia.com.

    19. Ensure the settings are as follows:

     

              Outgoing Mail Server (section)

              Host Name smtp.virginmedia.com

              User Name (full email address, e.g. johnny.appleseed@ntlworld.com)

              Password (password for email address)

              Use SSL is turned ON

              Authentication Password

              Server Port 465

     

    20. Tap Done.

    21. You will get an error that the SMTP server is not responding; just tap OK.

    22. Tap Done.

    23. You will get an error that the account may no be able to send or receive emails; tap Save anyway.

    21. Tap Account to go back one screen.

    22. Tap Advanced at the bottom of the screen.

    23. At the bottom of the screen ensure the settings are as follows:

     

              Incoming Mail Server (section)

              Use SSL is turned ON

              Authentication Password

              IMAP Path Prefix is left blank (will show ‘/’)

              Server Port 993

     

    21. Tap Account to go back one screen.

    22. Tap Done.

    23. You will get an error that the IMAP server is not responding; just tap OK.

    24. Tap Done.

    25. You will get an error that the account may no be able to send or receive emails; tap Save anyway.

    26. Tap Mail… to go back one screen.

    27. Tap Settings to go back one screen.

    28. Turn Airplane Mode to OFF.

    29. Press Home button and open Mail app to check it is now collecting and sending email.

  • by Marcusbrittanicus,

    Marcusbrittanicus Marcusbrittanicus Feb 21, 2014 2:28 AM in response to Andrew Warwick
    Level 1 (4 points)
    Mac OS X
    Feb 21, 2014 2:28 AM in response to Andrew Warwick

    This has just totally screwed my iphone 5s using virginmedia blueyonder.co.uk address(POP3 address swapped for imap of course)

  • by C_J_W,

    C_J_W C_J_W Sep 27, 2016 1:52 PM in response to Andrew Warwick
    Level 1 (13 points)
    iCloud
    Sep 27, 2016 1:52 PM in response to Andrew Warwick

    Andrew - Your instructions are three years old but worked perfectly on my iPhone 5S running the new iOS10. Thanks very much for that you've saved me a load of frustration.