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  • 360. Re: iTunes Match vs. Play Counts
    crankerchick Level 1 Level 1 (5 points)

    Ok well I turned iTunes Match off again on my iPhone. I will revisit this thread again in the future. Since my desktop computers seem to be ok, I will still leave it enabled on them, but my iOS devices will once again be disconnected.

     

    While I am an anal analytics person, I could live with a few missed songs here and there, and even the 2 for every 1 playcount problem, but the fact that there is nothing predictable about how this service will work or malfunction, I just can't take the headache. The benefit of having all my music at my disposal doesn't mean a whole lot if I can't reliably choose how to listen to it based on my listening habits using tools Apple has already given me for years that I am now addicted to.

     

    I have seen some scary posts about folks' main library being corrupted by iTunes Match. That *scares* me, as I will be leaving match on for my desktop computers. Maybe I will turn it off there too.

  • 361. Re: iTunes Match vs. Play Counts
    jasaggie Level 1 Level 1 (0 points)

    Can't really say that I blame you crankerchick.  I feel the same way, so disappointed that Apple continues to let such a small thing taint a product that could really be the bomb.   I'm hanging in until summer, all the while trying to get my music all in order again.  So much has happened through this iTunes Match, some songs getting lost, some matching some uploading, all from the same albums, and of course the playcounts and last played is a joke now.  In the middle of summer, I plan to reset all my playcounts to 0, and start over.  If it doesn't work by then, I'm going to look at other alternatives.  I'm a loyal Apple user, MacBook, Apple TV, Apple Airport, 3 Airport Expresses, all the iPhones along the way, 5 now, we have multiple iPads and I'm sure I'm forgettting something, the Nest thermostats, Sonos system which works through an App.   I'm loyal because as Steve Jobs said, "it just works".    Now, it just doesn't work.  Hope they get it fixed, but, if not,  I'm going to start with the hottest new phone out there from Samsung and go from there.   I already have access to my Amazon cloud via a cloud player that works with Sonos, no such cloud player for Apple.  Anyway, i'm pulling for them but not following blindly any longer.   Apple should NEVER have rolled out this match service until it worked completely.

  • 362. Re: iTunes Match vs. Play Counts
    themanlikesasha Level 1 Level 1 (0 points)

    Ok no improvement for Itunes 11.0.2 but worryingly I've not had any playcounts update since updating my phone to IOS 6.1.3 on Wednesday, is anyone else having the same problem since updating, I hope its not broken again?

  • 363. Re: iTunes Match vs. Play Counts
    John Fischetti1 Level 1 Level 1 (40 points)

    themanlikesasha

     

    I agree. I've been waiting to see an update.  I thought it should have updated by now, but will wait a few more hours since I'm not sure when the 24 hour period expires.

  • 364. Re: iTunes Match vs. Play Counts
    crankerchick Level 1 Level 1 (5 points)

    jasaggie wrote:

     

    Can't really say that I blame you crankerchick.  I feel the same way, so disappointed that Apple continues to let such a small thing taint a product that could really be the bomb.   I'm hanging in until summer, all the while trying to get my music all in order again.  So much has happened through this iTunes Match, some songs getting lost, some matching some uploading, all from the same albums, and of course the playcounts and last played is a joke now.  In the middle of summer, I plan to reset all my playcounts to 0, and start over.  If it doesn't work by then, I'm going to look at other alternatives.  I'm a loyal Apple user, MacBook, Apple TV, Apple Airport, 3 Airport Expresses, all the iPhones along the way, 5 now, we have multiple iPads and I'm sure I'm forgettting something, the Nest thermostats, Sonos system which works through an App.   I'm loyal because as Steve Jobs said, "it just works".    Now, it just doesn't work.  Hope they get it fixed, but, if not,  I'm going to start with the hottest new phone out there from Samsung and go from there.   I already have access to my Amazon cloud via a cloud player that works with Sonos, no such cloud player for Apple.  Anyway, i'm pulling for them but not following blindly any longer.   Apple should NEVER have rolled out this match service until it worked completely.

    One of the main reasons I switched to the iPhone was iTunes Match. I'm an Android lover at heart, but I always carried an iPod as a second device for battery reasons and because I was reluctant to let go of smart playlists and the iPod's ability to refresh them dynamically without the need to sync back to iTunes. I picked up an iPad last year, though, which started this spiral into an all Apple ecosystem. One of the compelling reasons for me to finally switch to an iPhone was iTunes Match and this promise of having everything synced up and only carry one device with all of my music.

     

    I actually have a great setup on Android with Google Music, Simple Last.fm scrobbler, and iSyncr for basically keeping my Android devices in sync with iTunes, scrobbling to Last.fm on the fly, and having all of my music accessible from the cloud. The problem remains: smart playlists. iSyncr will put the songs from a smart playlist onto the device, but the device can't of course update on the fly. Google Music won't sync smart playlists from iTunes to your cloud music at ll, so basically the only way to have smart playlist files is to use iSyncr and have them stored locally (not such a big deal if you have plenty of storage), and accept that they won't update on the fly. All of this syncing is also done without me having to do anything also. It all happens in the background.

     

    Basically, there's always caveats to any solution. I can have everything synced automagically with Android and accessible everywhere, but smart playlists are less functional, or i can stay with the iPhone be confined to plugging my phone in since I have more music than space.

     

    iTunes Match COULD be the be all end all for those of married to our iPods and iTunes, but it just doesn't work well. I almost wish I never discovered smart playlists all those years ago. They make listening to my large library so much easier, but they also are the one caveat that keeps me married to iTunes and an iPod! I'm hoping Apple can get this together too, and I will follow this thread in hopes for the future. None of the other services have this problem because they just ignore smart playlists all together.

  • 365. Re: iTunes Match vs. Play Counts
    crankerchick Level 1 Level 1 (5 points)

    John Fischetti1 wrote:

     

    themanlikesasha

     

    I agree. I've been waiting to see an update.  I thought it should have updated by now, but will wait a few more hours since I'm not sure when the 24 hour period expires.

    Be sure to continue to play music. Being that we don't know how it's supposed to work but based on what others have said and I have experienced, I've had much better luck with things updating when I play music more. I think it was detailed that playing a song after a certain amount of time has expired is what triggers an update. I've found that to be the case myself. With only 2 data points, i've also seen that if too long goes between playing songs (like a day and a half), then the songs I was waiting to see synced back never happened, but it did begin syncing again.

     

    My take away was make sure to play music with 24 hours of the previous time and that seemed to keep things moving. Except for when song plays just get lost on the device. Those never find their way back.

  • 366. Re: iTunes Match vs. Play Counts
    Phil12303 Level 1 Level 1 (0 points)

    I've been able to get the last played dates and playcounts to update on the cloud since updating to 6.1.2.  I actually got an update yesterday where songs I had played under 6.1.0 but had not been updated came along with an update that posted shortly after updating to 6.1.2.  However, I waited another full day and was glad to see that I still got an update on songs played entirely under the 6.1.2 iOS.

     

    The play counts are still incrementing by 2, so no improvement there.

     

    I've also been experiencing a new phenomenon this week where I'm getting 2 updates a day instead of the usual one.  This has been happening for about a week (so before I updated to 6.1.2) and only on my iPhone 5. (iPad still behaves the same).  I'll get an update around 7:30AM PST and another one around 9:00PM PST.  It's not a true 12 hour window, and only on this one device for me.  I haven't found the pattern that causes this yet, and it's probably just a bug that works in my favor, so I don't want to complain about it.  Maybe some Apple programmer is just trying to mess with me.

  • 367. Re: iTunes Match vs. Play Counts
    crankerchick Level 1 Level 1 (5 points)

    Phil12303 wrote:

     

    I've been able to get the last played dates and playcounts to update on the cloud since updating to 6.1.2.  I actually got an update yesterday where songs I had played under 6.1.0 but had not been updated came along with an update that posted shortly after updating to 6.1.2.  However, I waited another full day and was glad to see that I still got an update on songs played entirely under the 6.1.2 iOS.

     

    The play counts are still incrementing by 2, so no improvement there.

     

    I've also been experiencing a new phenomenon this week where I'm getting 2 updates a day instead of the usual one.  This has been happening for about a week (so before I updated to 6.1.2) and only on my iPhone 5. (iPad still behaves the same).  I'll get an update around 7:30AM PST and another one around 9:00PM PST.  It's not a true 12 hour window, and only on this one device for me.  I haven't found the pattern that causes this yet, and it's probably just a bug that works in my favor, so I don't want to complain about it.  Maybe some Apple programmer is just trying to mess with me.

    Hmm I had updates what seemed like twice a day just this week and only on my iPhone 5 also. At first I thought it was just that my "24-hour" window shifted due to playing music at odd hours over the weekend, but perhaps I really was experiencing seemingly 12-hour updates.

  • 368. Re: iTunes Match vs. Play Counts
    themanlikesasha Level 1 Level 1 (0 points)

    nothing for me yet, I'm playing losts of things to see if I can get an update to kick in.

     

    On the 2 play counts issue I've noticed certain songs that updated with 1 play count and no date before IOS 6.1 went live, I can only sepcualte that the 2 play count might be caused by the song updating as played and then updating again when the time & date stamps. I'm not expecting a fix on this now until IOS 7 as it must be low prioirty, I'm not a computer programmer but I doubt this stuff is hard to resolve if they really wanted to.

  • 369. Re: iTunes Match vs. Play Counts
    sfai05 Level 1 Level 1 (0 points)

    I am using iOS 6.1 and used to shuffle all songs.

     

    My expenience is: only the first song I played will be recorded and the play count increased by 2.

     

    No 24 hours staff, updated in a hour.

  • 370. Re: iTunes Match vs. Play Counts
    Joey!! 【ツ】 Level 2 Level 2 (255 points)

    Hey guys! New to this ever increasing thread. I've been testing the way iTunes Match (iCloud) updates Plays and Last Played very intensely over the past several days, and I thought I would share my results.

     

     

    The devices I used to test:

    iMac and rMBP running 10.8.2 and iTunes 11.0.2, iPhone, iPad, and Apple TV running latest version of iOS (6.1.2)

    All of these devices have iTunes Match enabled.

     

     

    rMBP - stream:

    I got on the iMac and rMBP and noted that Plays was 29 for a specific song on both Macs.

    At 11:38 am, I listened to it all the way through on the rMBP. The song was played from iCloud (not already stored locally).

    Plays updated on the rMBP to 30, and the Last Played date changed as expected.

    When the song was done playing, I paused the next track and waited a couple minutes before I put the computer to sleep.

    I let the iMac go to sleep and returned at 4:40 pm. Plays nor Last Played still had not updated.

    The next day, I was using the rMBP, keeping iTunes running in the background.

    At 1:30 pm, the iMac metadata still had not changed. So I forced an update on the iMac via Store > Update iTunes Match. That did not cause the metadata to update. So then I forced an update on the rMBP, waited a minute, then forced an update on the iMac. Finally, the Plays and Last Played metadata updated to the correct values - 30 for Plays with the newer date in the Last Played field.

    EXPECTED: It should have updated automatically and very near instantly on both Macs right after the song finished playing.

     

    rMBP - local:

    I got on the iMac and rMBP and Plays was 68 on both Macs.

    I downloaded a song locally on the rMBP then began to play it, listening to the entire song. Once the song finished, at 2:02 pm, it incremented Plays by one and updated the Last Played date as expected.

    I then paused playback of the next track and waited a couple minutes before I put the computer to sleep.

    I woke the rMBP and continued to use it for a while, leaving iTunes open. The iMac remained active with iTunes running in the foreground.

    At 3:40 pm, the iMac still had not updated Plays nor Last Played. So I forced an update on the iMac via Store > Update iTunes Match. That did not cause the metadata to update. So then I forced an update on the rMBP, waited a minute, then forced an update on the iMac. Finally, the Plays and Last Played metadata updated to the correct values - 69 for Plays with the newer date in the Last Played field.

    EXPECTED: It should have updated automatically and very near instantly on both Macs right after the song finished playing.

     

     

     

    iMac - stream:

    I got on the iMac and rMBP and noted that Plays was 52 for a specific song on both Macs.

    At 4:15 pm, I listened to the song all the way through on the iMac. The song was played from iCloud (not already stored locally).

    Plays updated on the iMac to 53, and the Last Played date changed as expected.

    When the song was done playing, I paused the next track and left iTunes open in the foreground.

    iTunes was running on the rMBP during this time. I watched and waited for the metadata to update.

    At 5:00 pm, I got sick of waiting, so I decided to try to force it to update the metadata.

    I Quit iTunes on the rMBP, then relaunched, and it didn't update. Then I clicked Store > Update iTunes Match on the rMBP, which did not cause the metadata to update.

    So then I clicked Store > Update iTunes Match on the iMac. Doing so caused the metadata to update on the rMBP automatically.

    EXPECTED: It should have updated automatically and very near instantly on both Macs right after the song finished playing.

     

    iMac - local:

    I got on the iMac and rMBP and noted that Plays was 90 for a specific song on both Macs.

    At 5:10 pm, I listened to the song all the way through on the iMac. The song was stored locally (not streamed from iCloud).

    Plays updated on the iMac to 91, and the Last Played date changed as expected.

    When the song was done playing, I paused the next track and left iTunes open in the foreground.

    iTunes was running on the rMBP during this time. I watched and waited for the metadata to update automatically.

    The iMac went to sleep before it updated on the rMBP.

    At 6:00 pm, I decided to force the update by waking the iMac and clicking Store > Update iTunes Match on the iMac. Doing so caused the metadata to update on the rMBP automatically.

    EXPECTED: It should have updated automatically and very near instantly on both Macs right after the song finished playing.

     

     

    iPad/iPhone - stream:

    I got on the iMac and rMBP and noted that Plays was 6 for a specific song on both Macs.

    At 11:13 am, I listened to that song all the way through on the iPad while on Wifi - the song was played from iCloud (not already stored locally).

    When the song was done playing, I paused the next track, hit the home button, then hit the sleep button.

    At 11:35 am, I noticed the Plays and Last Played metadata had updated on the rMBP.

    I let the iMac go to sleep and returned at 4:40 pm. Plays and Last Played had updated.

    EXPECTED: Plays updated to 8 when it should have only been 7, and it should have updated very near instantly on both Macs right after the song finished playing.

    Note that I followed these exact steps on my iPhone with a different song, and the behavior was the exact same.

     

    iPad/iPhone - local:

    I got on the iMac and rMBP and noted that Plays was 54 for a specific song on both Macs.

    I downloaded the song on my iPad and then began to play it (rather than stream it from iCloud, I downloaded it locally beforehand).

    At 2:51 pm, I listened to it all the way through on the iPad while on Wifi.

    When the song was done playing, I paused the next track, hit the home button, then hit the sleep button.

    At 3:05 pm, I noticed both the rMBP and iMac had updated the Last Played and Plays metadata.

    EXPECTED: Plays updated to 56 when it should only be 55. It also should have updated very near instantly on both Macs right after the song finished playing.

    Note that I followed these exact steps on my iPhone with a different song, and the behavior was the exact same.

     

     

    Apple TV - iTunes Match:

    I got on the iMac and rMBP and noted that Plays was 15 for a specific song on both Macs.

    I began streaming the song from iTunes Match on the Apple TV.

    After the song was over, at 6:01 pm, Plays automatically updated on the rMBP to 16 after about 10 minutes, but Last Played did NOT change. Metadata did not update on the iMac, so I left it open and waited. I decided to force iTunes Match to update (Store > Update iTunes Match) before the metadata changed to reflect the recent play.

    EXPRECTED: Last Played should have been changed, and the metadata should have updated on the iMac automatically and quickly.

     

     

     

    This behavior is not acceptable, and I filed a bug report to Apple. I suggest you test this for yourself and file a bug report as well via bugreport.apple.com. Or even sending feedback via http://www.apple.com/feedback/icloud.html could help. This must be fixed ASAP.

  • 371. Re: iTunes Match vs. Play Counts
    mmp1964a Level 1 Level 1 (0 points)

    As far as reporting this as a bug - they've known about this since the beginning and lots of people have reported it as a bug, including me.  The bottom line is that the number of people who care about this is tiny compared to the vast hordes of people who don't even know what a Smart Playlist is.  They are prioritizing bug fixes based on impact to the greatest number of people.

     

    For me though - Smart Playlists is really what started me down the Apple road (or at least, the new road - I had a Grape iMac back in the day).  There never was, and still isn't a system where the hardware and the software worked together to creating a dynamically updated music library other than Apple.  It of course still works outside of Match, but I've tried Match twice and both times ended up having to wipe my iPhone and start all over again.  It will likely be a long time before I try it again.

  • 372. Re: iTunes Match vs. Play Counts
    Michael Allbritton Level 6 Level 6 (16,710 points)

    I was on the verge of not renewing the service before the release of iTunes 11 and iOS 6. Now that I've been using it with the improved last played dates syncing I'm much happier. I can listen to my music the way I want to again. No, it isn't perfect, but at least the data is making it back to all the devices and my smart playlists now update correctly and dynamically like they should. So, improvement!

  • 373. Re: iTunes Match vs. Play Counts
    Craig Avan Level 1 Level 1 (0 points)

    Bloody iTunes Match!!!

     

    Today it's suddenly decided to REMOVE all my playcouts from 93 songs!  They still have last date played data, but now no play counts!

     

    This is absolutely ridiculous.  Bloody poor form, Apple.  This product is *****.

     

    ANGRY...

  • 374. Re: iTunes Match vs. Play Counts
    Zebratone Level 1 Level 1 (0 points)

    I finally got it to work on my ipad and iphone.  I went to the Store Preferences.  Unchecked "sync playback information across devices"  Then selected OK and exited iTunes.

     

    Opend itunes again and went to the Store Preferences.  Checked "sync playback information across devices".

     

    It worked.

     

    I am using iTunes 11.0.2.

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