2 Replies Latest reply: Apr 11, 2013 3:24 AM by makey
makey Level 1 Level 1 (0 points)

I've just got a 27" iMac with Mountain Lion and, although I'm familiar with using Macs, I can't see how to obtain general information about the OS and Applications etc.  When I click on the 'Help' item I just get a message 'The selected topic is currently unavailable.  The topic you were trying to view could not be found.'be found.'  If these items are displayed, why aren't they available?  Here's a shot of what I can't get any info. on.:-iMacHELP.jpg

Example, 'Find anything on your Mac' - I can't!

  • 1. Re: New 27" iMac general information
    John Galt Level 8 Level 8 (36,390 points)

    That's odd. The obvious answer is that Help Center requires an Internet connection, but assuming that is not the problem then something else is going on.

     

    In the meantime try this: http://www.apple.com/support/macbasics/tour/

     

    Since your Mac is new, you could call AppleCare, who may talk you through some basic steps to determine what is wrong with Help Center. For example, clicking the text you are asking about should bring up this page:

     

    Screen Shot 2013-03-22 at 12.04.53 PM.png

     

    Something is preventing that from occurring. It could simply be a temporary Internet anomaly but if it persists call AppleCare and make them work for you. 90 days of telephone support is included in the price of your Mac.

     

    800-SOS-APPL

  • 2. Re: New 27" iMac general information
    makey Level 1 Level 1 (0 points)

    Thanks for your reply.

     

    It all seems to be working properly now - e.g. I'm able to get the same display as your example above.

     

    As you said, it must have been a temporary internet anomaly.