5 Replies Latest reply: Mar 22, 2013 12:32 PM by ejpre
rachw8 Level 1 Level 1 (0 points)

I have had my iPhone 4S replaced so during the time i sent it off, i used my old iPhone 4.

I backed up my iPhone 4 last night using iCloud and tried to restore it on my new iPhone 4s. however, it has come up with the following error message and wont restore.

"You've reached your device limit. This Apple ID has already restored to the maximum number of devices in the last 90 days"

 

I have only had it on my old 4s, my 4 and then tried to restore my new 4s.

 

Can anyone help?

 

Thanks


iPhone 4S, iOS 6.1.3
  • 1. Re: "You've reached your device limit"
    ejpre Level 3 Level 3 (780 points)

    It sounds like you've hit the limit of 10 computers+devices that can be "associated" (different from "authorized") to your AppleID.

     

    In iTunes, go to Store->View My AppleID->Manage Devices.  If there are 10, try removing some of the ones you no longer use or have.

  • 2. Re: "You've reached your device limit"
    rachw8 Level 1 Level 1 (0 points)

    i did that and it only had my old 4 phone on it.

    i removed that device and now i cant find the 'manage devices' section and the error message is still coming up.

  • 3. Re: "You've reached your device limit"
    Michael Black Level 6 Level 6 (17,850 points)

    Have you shared your AppleID with anyone - family member or spouse?  Any given AppleID can only be associated with 10 devices at a time (five of which can be computers).  Once you reach that limit, the 90 day timeout applies before that AppleID can be associated with another, new, device.

     

    You can see the explanation here - http://support.apple.com/kb/HT4627

     

    All you can do is wait the 90 days, sorry but I know of no way around that.  If you think the message indicates an error though, then use the Express Lane web support pages to send a note to the AppleID support folks.

  • 4. Re: "You've reached your device limit"
    rachw8 Level 1 Level 1 (0 points)

    no i've not shared it with anyone. i didnt have any problems until i restored it on the new 4s.

    i have emailed itunes support so hopefully they will sort it.

  • 5. Re: "You've reached your device limit"
    ejpre Level 3 Level 3 (780 points)

    They're pretty good about resetting these things once it's clear that you're not trying to do something wonky.