I want to relay my recent experience with reporting maps problems in Apple Maps and Google Maps. Perhaps Apple can learn from this.
A couple months ago, the local on/off ramps to a major Interstate going through my town was moved 1/4 mile down the road. Both Google Maps and Apple Maps weren't aware of it yet and still showed the old on/off ramps. Being the good Apple citizen that I am, I tried to report the problem to Apple Maps first. Tapped the "Report A Problem" and was confronted with 5 choices: (1) Search Results are incorrect, (2) Street or other label is incorrect, (3)Location is missing, (4) Problem with directions, and (5) My Problem isn't listed." Which one do YOU think I should pick? I tried (2) and hit NEXT. This caused me to go back to the map with the instruction to tap the incorrectly labeled street or feature. Only problem is that it didn't let me tap on either the old on-ramp (maybe because it didn't have a label?) or the empty field where the new ramp was! So I tried (3). It then asked me for the complete street address! But this is an on-ramp - it doesn't have a street address! So frustrating - I gave up.
Then I went to Google Maps, tapped on the old on-ramp and clicked "Report Problem". One of the choices was "Road Closed". I picked that and was given a text box in which to enter any additional helpful details. I did. It also offered to notify me when this problem was resolved. I opted for it. Done. Within minutes I received an email from Google Maps thanking me for the report.
Four weeks later, I received another email from Google Maps - this time to let me know that my report was reviewed and accepted and that Google Maps will be updated shortly to reflect my suggested change.
Now - that's a good experience! Makes you want to help more! But I really wanted my Apple Maps to be correct, so I tried to report the issue again. This time, I picked (5) - "My problem isn't listed" and hit NEXT. All I got is a text box and a "Send" button. I dutifully entered the information about the problem and hit "Send". No acknowledgement, no offer to let me know when it'll get fixed. Nothing. In other words - the typical Apple response to user-reported issues :-(
I have no idea how Apple expects to ever catch up to Google Maps if they can't even make the problem reporting fast and easy - or encouraging, for that matter!