Skip navigation

Skype crashes when launching

981 Views 8 Replies Latest reply: Mar 27, 2013 1:42 PM by n8pease RSS
eduardo114 Calculating status...
Currently Being Moderated
Mar 22, 2013 12:29 PM

I have a brand new macbook pro with retina display 13 inch, I've been working hard to set up all the software I need for my work, now i'm having a big issue regarding skype. What's happening is that as soon as it starts launching it crashes and closes it self right away after 4 seconds of the initial signin in process, It actually signs in but it crashes right after it does.

 

I really need to solve this since Skype is my main tool for work

 

I've erased it from the computer and reinstalled 5 times already, but it's not working, this is the log I'm getting:

 

Process:         Skype [2330]

Path:            /Applications/Skype.app/Contents/MacOS/Skype

Identifier:      com.skype.skype

Version:         6.3.59.582 (6.3.59.582)

Code Type:       X86 (Native)

Parent Process:  launchd [134]

User ID:         501

 

 

Date/Time:       2013-03-22 14:18:31.958 -0500

OS Version:      Mac OS X 10.8.3 (12D78)

Report Version:  10

 

 

Interval Since Last Report:          35891 sec

Crashes Since Last Report:           12

Per-App Interval Since Last Report:  124 sec

Per-App Crashes Since Last Report:   11

Anonymous UUID:                      9E2B5100-F8E3-DA9A-4858-90F07AD164E4

 

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:  EXC_CRASH (SIGBUS)

Exception Codes: 0x0000000000000000, 0x0000000000000000

 

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib                  0x962e77d2 mach_msg_trap + 10

1   libsystem_kernel.dylib                  0x962e6cb0 mach_msg + 68

2   com.apple.CoreFoundation                0x93db7f89 __CFRunLoopServiceMachPort + 185

3   com.apple.CoreFoundation                0x93dbd96f __CFRunLoopRun + 1247

4   com.apple.CoreFoundation                0x93dbd02a CFRunLoopRunSpecific + 378

5   com.apple.CoreFoundation                0x93dbce9b CFRunLoopRunInMode + 123

6   com.apple.HIToolbox                     0x903a0f5a RunCurrentEventLoopInMode + 242

7   com.apple.HIToolbox                     0x903a0cc9 ReceiveNextEventCommon + 374

8   com.apple.HIToolbox                     0x903a0b44 BlockUntilNextEventMatchingListInMode + 88

9   com.apple.AppKit                        0x965419aa _DPSNextEvent + 724

10  com.apple.AppKit                        0x965411dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119

11  com.apple.AppKit                        0x9653763c -[NSApplication run] + 855

12  com.apple.AppKit                        0x964da666 NSApplicationMain + 1053

13  com.skype.skype                         0x0005f410 0x1000 + 386064

14  com.skype.skype                         0x00003615 0x1000 + 9749

 

 

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib                  0x962ea9ae kevent + 10

1   libdispatch.dylib                       0x956e4c71 _dispatch_mgr_invoke + 993

2   libdispatch.dylib                       0x956e47a9 _dispatch_mgr_thread + 53

 

 

Thread 2:

0   libsystem_kernel.dylib                  0x962ea0ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x977f30ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x977f2e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x977dad2a start_wqthread + 30

 

 

Thread 3:

0   libsystem_kernel.dylib                  0x962ea0ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x977f30ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x977f2e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x977dad2a start_wqthread + 30

 

 

Thread 4:

0   libsystem_kernel.dylib                  0x962ea0ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x977f30ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x977f2e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x977dad2a start_wqthread + 30

 

 

Thread 5:

0   libsystem_kernel.dylib                  0x962ea0ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x977f30ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x977f2e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x977dad2a start_wqthread + 30

 

 

Thread 6:

0   libsystem_kernel.dylib                  0x962e780e semaphore_wait_trap + 10

1   libdispatch.dylib                       0x956e5445 _dispatch_semaphore_wait_slow + 305

2   libdispatch.dylib                       0x956e51f5 dispatch_semaphore_wait + 36

3   ???                                     0x01491026 0 + 21565478

4   ???                                     0x01490afa 0 + 21564154

5   ???                                     0x01489fa9 0 + 21536681

6   ???                                     0x014855f7 0 + 21517815

7   ???                                     0x01485702 0 + 21518082

8   ???                                     0x0148ded4 0 + 21552852

9   ???                                     0x0148e596 0 + 21554582

10  ???                                     0x0148a427 0 + 21537831

11  ???                                     0x014904c2 0 + 21562562

12  libsystem_c.dylib                       0x977f05b7 _pthread_start + 344

13  libsystem_c.dylib                       0x977dad4e thread_start + 34

 

 

Thread 7:

0   libsystem_kernel.dylib                  0x962e780e semaphore_wait_trap + 10

1   libdispatch.dylib                       0x956e5445 _dispatch_semaphore_wait_slow + 305

2   libdispatch.dylib                       0x956e51f5 dispatch_semaphore_wait + 36

3   ???                                     0x01491026 0 + 21565478

4   ???                                     0x01490afa 0 + 21564154

5   ???                                     0x01485732 0 + 21518130

6   com.skype.skype                         0x0036f1f2 0x1000 + 3596786

 

 

Thread 8:

0   libsystem_kernel.dylib                  0x962e7826 semaphore_timedwait_trap + 10

1   libdispatch.dylib                       0x956e53e4 _dispatch_semaphore_wait_slow + 208

2   libdispatch.dylib                       0x956e51f5 dispatch_semaphore_wait + 36

3   ???                                     0x01491026 0 + 21565478

4   ???                                     0x01490afa 0 + 21564154

5   ???                                     0x01485732 0 + 21518130

6   com.skype.skype                         0x0036f1f2 0x1000 + 3596786

7   ???                                     0x00000c09 0 + 3081

 

 

Thread 9:

0   libsystem_kernel.dylib                  0x962e780e semaphore_wait_trap + 10

1   libdispatch.dylib                       0x956e5445 _dispatch_semaphore_wait_slow + 305

2   libdispatch.dylib                       0x956e51f5 dispatch_semaphore_wait + 36

3   ???                                     0x01491026 0 + 21565478

4   ???                                     0x01490afa 0 + 21564154

5   ???                                     0x01485732 0 + 21518130

6   com.skype.skype                         0x0036f1f2 0x1000 + 3596786

7   ???                                     0x014904c2 0 + 21562562

8   libsystem_c.dylib                       0x977f05b7 _pthread_start + 344

9   libsystem_c.dylib                       0x977dad4e thread_start + 34

 

 

Thread 10:

0   libsystem_kernel.dylib                  0x962e7826 semaphore_timedwait_trap + 10

1   libdispatch.dylib                       0x956e53e4 _dispatch_semaphore_wait_slow + 208

2   libdispatch.dylib                       0x956e51f5 dispatch_semaphore_wait + 36

3   ???                                     0x01491026 0 + 21565478

4   ???                                     0x01490afa 0 + 21564154

5   ???                                     0x01485732 0 + 21518130

6   com.skype.skype                         0x0036f1f2 0x1000 + 3596786

7   ???                                     0x014904c2 0 + 21562562

8   libsystem_c.dylib                       0x977f05b7 _pthread_start + 344

9   libsystem_c.dylib                       0x977dad4e thread_start + 34

 

 

Thread 11:

0   libsystem_kernel.dylib                  0x962e77d2 mach_msg_trap + 10

1   libsystem_kernel.dylib                  0x962e6cb0 mach_msg + 68

2   com.apple.CoreFoundation                0x93db7f89 __CFRunLoopServiceMachPort + 185

3   com.apple.CoreFoundation                0x93dbd96f __CFRunLoopRun + 1247

4   com.apple.CoreFoundation                0x93dbd02a CFRunLoopRunSpecific + 378

5   com.apple.CoreFoundation                0x93dccac1 CFRunLoopRun + 129

6   com.skype.skype                         0x00285fa9 0x1000 + 2641833

7   ???                                     0x014904c2 0 + 21562562

8   libsystem_c.dylib                       0x977f05b7 _pthread_start + 344

9   libsystem_c.dylib                       0x977dad4e thread_start + 34

 

 

Thread 12:

0   libsystem_kernel.dylib                  0x962e77d2 mach_msg_trap + 10

1   libsystem_kernel.dylib                  0x962e6cb0 mach_msg + 68

2   com.apple.CoreFoundation                0x93db7f89 __CFRunLoopServiceMachPort + 185

3   com.apple.CoreFoundation                0x93dbd96f __CFRunLoopRun + 1247

4   com.apple.CoreFoundation                0x93dbd02a CFRunLoopRunSpecific + 378

5   com.apple.CoreFoundation                0x93dccac1 CFRunLoopRun + 129

6   com.skype.skype                         0x003dbcb6 0x1000 + 4041910

7   ???                                     0x014904c2 0 + 21562562

8   libsystem_c.dylib                       0x977f05b7 _pthread_start + 344

9   libsystem_c.dylib                       0x977dad4e thread_start + 34

 

 

Thread 13:

0   libsystem_c.dylib                       0x977dc6a0 strncmp + 32

 

 

Thread 14:

0   libsystem_kernel.dylib                  0x962e780e semaphore_wait_trap + 10

1   libdispatch.dylib                       0x956e5445 _dispatch_semaphore_wait_slow + 305

2   libdispatch.dylib                       0x956e51f5 dispatch_semaphore_wait + 36

3   ???                                     0x01491026 0 + 21565478

4   ???                                     0x01490afa 0 + 21564154

5   ???                                     0x01485732 0 + 21518130

6   com.skype.skype                         0x0036f1f2 0x1000 + 3596786

7   ???                                     0x014904c2 0 + 21562562

8   libsystem_c.dylib                       0x977f05b7 _pthread_start + 344

9   libsystem_c.dylib                       0x977dad4e thread_start + 34

 

 

Thread 15:

0   libsystem_kernel.dylib                  0x962ea9ae kevent + 10

1   com.skype.skype                         0x00371a0b 0x1000 + 3607051

2   ???                                     0x00000001 0 + 1

 

 

Thread 16:

0   libsystem_kernel.dylib                  0x962e780e semaphore_wait_trap + 10

1   libdispatch.dylib                       0x956e5445 _dispatch_semaphore_wait_slow + 305

2   libdispatch.dylib                       0x956e51f5 dispatch_semaphore_wait + 36

3   ???                                     0x01491026 0 + 21565478

4   ???                                     0x01490afa 0 + 21564154

5   ???                                     0x01489fa9 0 + 21536681

6   ???                                     0x014855f7 0 + 21517815

7   ???                                     0x01485702 0 + 21518082

8   com.skype.skype                         0x004ca232 0x1000 + 5018162

9   ???                                     0x014904c2 0 + 21562562

10  libsystem_c.dylib                       0x977f05b7 _pthread_start + 344

11  libsystem_c.dylib                       0x977dad4e thread_start + 34

MacBook Pro with Retina display, OS X Mountain Lion (10.8.3)
  • Linc Davis Level 10 Level 10 (107,565 points)
    Currently Being Moderated
    Mar 22, 2013 2:41 PM (in response to eduardo114)

    Read this whole message before doing anything.

    Back up all data.

    Quit Skype if it’s running.

    Step 1

    Hold down the option key and select

    Go Library

    from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:

    • Caches/com.skype.skype
    • Saved Application State/com.skype.skype.savedState

    Leave the Library folder open. Try Skype again. If it works now, stop here. Close the Library folder.

    Step 2

    If you still have problems, quit Skype again. Go back to the Finder and move the following item from the open Library folder to the Desktop:

    • Application Support/Skype

    Note: you are not moving the Skype application. You’re moving a folder named “Skype.”

    Test. If Skype now works, delete the Skype folder on the Desktop. Otherwise, quit Skype again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.

    Step 3

    Move the following file from the Library folder to the Desktop:

    • Preferences/com.skype.skype.plist
    Test again. This time Skype should perform normally, but your settings will be lost. Recreate them.

    If the issue is still not resolved, quit Skype again and put the file you moved in step 3 back where it was. You don’t need to replace the items you moved to the Trash. Stop here and post again.

    If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting Skype and restoring the items you deleted in those steps from your backup.

  • Linc Davis Level 10 Level 10 (107,565 points)
    Currently Being Moderated
    Mar 22, 2013 3:36 PM (in response to eduardo114)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only "Guest User" login created by "Find My Mac."
       
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
       
    Test while logged in as Guest. Same problem?
         
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
      
    *Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

  • Linc Davis Level 10 Level 10 (107,565 points)
    Currently Being Moderated
    Mar 22, 2013 6:32 PM (in response to eduardo114)

    The current version of Skype is 6.3.60.582. Update and see whether there's any change. If not, then something in your account is triggering a bug in the application. Only Skype support can help you with that.

  • n8pease Calculating status...
    Currently Being Moderated
    Mar 27, 2013 1:42 PM (in response to Linc Davis)

    just a +1 for this solution:

    I had a similar crash, skype would run for 10 minutes or so & then crash. I don't have the whole report but for the crashed thread:

    Thread 1 Crashed:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x921639ae kevent + 10

    1   libdispatch.dylib                       0x953d0c71 _dispatch_mgr_invoke + 993

    2   libdispatch.dylib                       0x953d07a9 _dispatch_mgr_thread + 53

     

    I tried the first step, moving the Skype folder out of ApplicationSupport. It appears to have fixed the problem.

     

    thanks for your help!

     

    nate

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.