4 Replies Latest reply: Mar 23, 2013 6:54 AM by diesel vdub
katisha.conner Level 1 Level 1 (0 points)

AAAND, of course my phone reset to factory settings with NO PHOTOS OR ANYTHING AT ALL!! iv tried 'RESTORE" several times and it just keeps me in the same loop...9welcome to your new iphone) my choice was 'iphone for our babys birth? of course..'

Question- Were we wrong in choosing  apple as our go to product? or is there a way  to see my sons first seconds again at all.. this is extremely upsetting and id love to resolve this issue as soon as possible... thanks for your time, Katisha Conner


iPhone 4, iOS 6.1.3, i need my baby boys photos...
  • 1. Re: My son was born today!! YAY!! untill i plug in my Iphone and press 'yes' to update..
    katisha.conner Level 1 Level 1 (0 points)

    ive got no contacts, recent calls, texts,.. complete memory wipe..

  • 2. Re: My son was born today!! YAY!! untill i plug in my Iphone and press 'yes' to update..
    diesel vdub Level 7 Level 7 (21,935 points)

    Why did you choose to update iOS without first ensuring that the very important pictures on the device were backed up? 


    Why did you choose to rely on such important pictures being solely on a device that can easily be lost, stolen, or damaged beyond use?

     

    While I understand you have a lot going on in your life, why did you choose to update the iOS on the device today?  That makes no logical sense.

     

    By any chance did you have PhotoStream turned on for iCloud?  If so, the pictures should be in the PhotoStream and can be recovered from there once you get the device fully functional (meaning set it up) and sign into iCloud.

  • 3. Re: My son was born today!! YAY!! untill i plug in my Iphone and press 'yes' to update..
    katisha.conner Level 1 Level 1 (0 points)

    Why did you choose to update iOS without first ensuring that the very important pictures on the device were backed up?-

    -because when i purchased this device i was sold on the 'backup' features, i was NEVER TOLD AN UPDATE WOULD ERASE MY PHONE..EVER.. WHY WOULD AN UPDATE DO ANYTHING HARMFUL TO MY INFORMATION.. as a consumer does that make sense?.. i plug in my device, "Apple says" we have an update for you, why would i say no?.. and this IS when i was to back it up and was NEVER given the option...

     

    Why did you choose to rely on such important pictures being solely on a device that can easily be lost, stolen, or damaged beyond use?

    -again, any lost or stolen devices are under the apple plan AND my info SHOULD have been backed up everytime i plugged in...

     

    While I understand you have a lot going on in your life, why did you choose to update the iOS on the device today? That makes no logical sense

    -makes no sense? excuse my sir but i do not work for apple.. i just pay your bills, everymonth, on time... Now again-APPLE ASKED ME TO UPDATE AS USUALL AND I DID SO.. I WAS NEVER TOLD THIS WOULD HARM MY INFORMATION! it was not anywhere on the update info, the purchasing info, or the plan info...

     

    AND believe me,I would never have done this if i knew my 700$ peice of equipment wouldnt do somthing as easy as update correctly..

     

    at the very least the phone should have been restored to the way it was before i left.. music,recent mssgs, texts, calls, pictures etc.. am I wrong to think that? why would it just be 'wiped'

  • 4. Re: My son was born today!! YAY!! untill i plug in my Iphone and press 'yes' to update..
    diesel vdub Level 7 Level 7 (21,935 points)

    Hold on... back up a second.  You do realize this is a user to user technical support forum, correct?

     

    We are merely here to help other users, Apple does not participate in these forums at all.

     

    To address your issues:

     

    • Yes, the device backs up each time it is synced to iTunes unless it errors out which would be obvious.
    • An update always wipes the info on the device, but this is a non-issue as the last step in the update process is to restore the device from the backup created as the first step in the update process.  That being said, sometimes the update fails and the device does not restore.
    • There is no "apple plan", I assume you're referring to iCloud or possibly iTunes.  If syncing the device to a computer, the backup is on your computer.  iCloud allows for backing up to the "cloud" when connected to Wi-Fi and on external power.

     

    Have you actually tried restoring the device from backup?

     

    At the very least the device can be restored as new and all media and apps can be synced to the device.  The media and apps should be in iTunes on the computer.  If the device has been used as designed, contacts and calendars are synced to a supported application on the computer or a cloud service, merely sync them back.