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My son was born today!! YAY!! untill i plug in my Iphone and press 'yes' to update..

199 Views 4 Replies Latest reply: Mar 23, 2013 6:54 AM by diesel vdub RSS
katisha.conner Calculating status...
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Mar 22, 2013 9:15 PM

AAAND, of course my phone reset to factory settings with NO PHOTOS OR ANYTHING AT ALL!! iv tried 'RESTORE" several times and it just keeps me in the same loop...9welcome to your new iphone) my choice was 'iphone for our babys birth? of course..'

Question- Were we wrong in choosing  apple as our go to product? or is there a way  to see my sons first seconds again at all.. this is extremely upsetting and id love to resolve this issue as soon as possible... thanks for your time, Katisha Conner

iPhone 4, iOS 6.1.3, i need my baby boys photos...
  • diesel vdub Level 7 Level 7 (20,675 points)

    Why did you choose to update iOS without first ensuring that the very important pictures on the device were backed up? 


    Why did you choose to rely on such important pictures being solely on a device that can easily be lost, stolen, or damaged beyond use?

     

    While I understand you have a lot going on in your life, why did you choose to update the iOS on the device today?  That makes no logical sense.

     

    By any chance did you have PhotoStream turned on for iCloud?  If so, the pictures should be in the PhotoStream and can be recovered from there once you get the device fully functional (meaning set it up) and sign into iCloud.

  • diesel vdub Level 7 Level 7 (20,675 points)

    Hold on... back up a second.  You do realize this is a user to user technical support forum, correct?

     

    We are merely here to help other users, Apple does not participate in these forums at all.

     

    To address your issues:

     

    • Yes, the device backs up each time it is synced to iTunes unless it errors out which would be obvious.
    • An update always wipes the info on the device, but this is a non-issue as the last step in the update process is to restore the device from the backup created as the first step in the update process.  That being said, sometimes the update fails and the device does not restore.
    • There is no "apple plan", I assume you're referring to iCloud or possibly iTunes.  If syncing the device to a computer, the backup is on your computer.  iCloud allows for backing up to the "cloud" when connected to Wi-Fi and on external power.

     

    Have you actually tried restoring the device from backup?

     

    At the very least the device can be restored as new and all media and apps can be synced to the device.  The media and apps should be in iTunes on the computer.  If the device has been used as designed, contacts and calendars are synced to a supported application on the computer or a cloud service, merely sync them back.

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