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How do I get support while abroad?

254 Views 5 Replies Latest reply: Mar 23, 2013 8:23 AM by Alberto Ravasio RSS
SharonDowner Calculating status...
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Mar 23, 2013 7:20 AM

Hello there,

 

Currently I am studying aboard and while my computer was on its way over to Italy the screen broke.  I have been having the most difficult time getting it repaired because 1) here in Siena, there is no Apple Store 2) the authorized Apple dealer is saying that I don't have AppleCare and 3) Italians are the slowest people that I have ever encountered.

 

After weeks of Apple having possession of my computer they told me that they couldn't fix it for free because I didn't have AppleCare.  I signed on to my account and sure enough the AppleCare that I purchased for a whopping $250 was never added to my account.

 

Now, I can't prove that I did buy AppleCare because all my receipts are in a storage box at home.  This entire process has surely effected my work and study here in Italy and I have been trying so hard to figure out how to solve this problem to no avail.

 

Any suggestions on what to do at this point would be gladly appreciated!

 

All the best,

 

Sharon

MacBook Pro (Retina, 13-inch, Late 2012), OS X Mountain Lion (10.8.2)

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