Currently Being ModeratedMar 23, 2013 7:37 AM (in response to SharonDowner)
Is your Mac the one in the signature?
MacBook Pro (Retina, 13-inch, Late 2012)
Then it should still be in its first standard year warranty.
But the real question is. Does standard warranty or AppleCare cover accidental damages?
Currently Being ModeratedMar 23, 2013 7:44 AM (in response to Alberto Ravasio)
Yes, that is the right computer. I'm thinking that neither covers accidental damage, but I need to figure out what process I need to get through since the damage was done by travelling.
I couldn't communicate anything with the Apple people here because they didn't know English.
Currently Being ModeratedMar 23, 2013 8:05 AM (in response to Alberto Ravasio)
Yes certainly. The problem is though that they want 600€ to fix my screen and they said it would take 2 months to do it. With experiencing them taking a month just to tell me that they can't fix it, I'm guessing that it would take longer than 2 months for them to get it back to me and besides that I'm not paying 600€ because that's almost $800.
Currently Being ModeratedMar 23, 2013 8:23 AM (in response to SharonDowner)
The nearest Apple store for you is in Florence. You might want to try there. Usually Apple stores have faster service.
I don't know what to say about repairing charges. But if it isn't covered by warranty I don't see any alternatives.
You should complain with the shipping company.