7 Replies Latest reply: Dec 8, 2013 10:49 AM by jamesparkes
tugandregina Level 1 Level 1 (0 points)

just got my imac back from the genius bar after having to replace the internal hard drive (2007 ma876LL/A). now the screen has a blue tint and looks pixulated everywhere there should be white. i've searched for a solution but have only been able to find this problem with people on the macbook pros and the solutions given (click display or put it in the menu bar) dont work. not sure if it matters but they also installed leopard as the OS. any thoughts on how to fix this??


iMac, Mac OS X (10.6.8)
  • 1. Re: blue tint where should be white on screen
    parker612 Level 4 Level 4 (1,195 points)

    Have you tried going into System Preferences > Display and then re-calibrating your iMac's display?

  • 2. Re: blue tint where should be white on screen
    tugandregina Level 1 Level 1 (0 points)

    thanks parker612 for the reply.

    not sure about re-calibrating but i did try to calibrate and that didnt work (is that different than recalibrate??)

     

    here's a pic of what it looks like:

    screen.png

    super annoying. not sure if it matters but i read for the MBP it was a software issue so i just upgraded to mountain lion for the OS but that didnt work either.

  • 3. Re: blue tint where should be white on screen
    parker612 Level 4 Level 4 (1,195 points)

    I see nothing wrong with the picture you posted, I don't see a blue tint. That could just be because I'm on my iPhone. If you go into your color preferences (System Preferences > Displays then click on the color tab, I believe) what does it show? Is there an "iMac 709" setting selected?

     

    This is based off memory. I will check my iMac in a sec so I can try and provide better assistance.

  • 4. Re: blue tint where should be white on screen
    parker612 Level 4 Level 4 (1,195 points)

    What are your color preferences set to?

     

    System Preferences > Displays > Color

     

    Screen Shot 2013-03-23 at 1.31.45 PM.png

    And have you gone through the calibrating process again?

     

    Screen Shot 2013-03-23 at 1.32.03 PM.png

  • 5. Re: blue tint where should be white on screen
    tugandregina Level 1 Level 1 (0 points)

    sorry for the delayed response. funny enough, i am on a different computer and the pictures above looks perfectly fine as well. of couse on my mac it looks terrible with blue lines all over it.

    i took it back to the apple store and they said it's either the display cable (might have that wrong, some sort of cable) possibly not put back in correctly OR that the display is now bad. if it's just the cable then no big deal, they'll just reseat it correctly. if it's the display or LED going out then i'd have to buy a new one. of course it was perfectly fine prior to them taking the display of to replace the internal hard drive. and, OF COURSE, they're saying it's just bad luck/coincidence that it's now gone bad. they certainly couldnt possibly have messed it up while messing around with the computer. they were nice enough to try and get someone to look at it right then since it's at least a 45 minute drive one way from my house to them and they had it mon-fri of last week to do the internal hard drive. i left and walked around the mall to give them 30 minutes, got back and they said they'd have to keep it because the screw they needed to unscrew to get into it was stripped. HELLO, they're the only ones that have been in the computer so they would have been the ones to strip it. when i asked if that perhaps could be indicative of someone not really taking much care in what they were doing and perhaps they did somehow mess up the display it was again, 'oh no, not possible just bad timing if it went out.' that was on saturday and now i'm just waiting for them to get back to me to let me know if it's just the cable that needs to be reconnected or if i have to pay more money to replace the display (and, of course, if it is the display that has now coincidentally started to go bad i'm out the $250 from replacing the hard drive even though it's still brand new--wont give me some sort of credit to just go towards a new mac). very, very frustrating!!

    thanks again for trying to help!

  • 6. Re: blue tint where should be white on screen
    parker612 Level 4 Level 4 (1,195 points)

    That's unfortunate, best of luck.

     

    - Parker

  • 7. Re: blue tint where should be white on screen
    jamesparkes Level 1 Level 1 (0 points)

    Just had to do this on an iMac with a newly installed hard drive and OS.

    "Expert mode" in the calibration settings is where you need to go. Follow the instructions and with a bit of trial and error you should get it sorted. Took me about 2 mins once I'd started fiddling.

    I'm no mac expert but managed to get this problem solved.

    Good luck